Virtually perfect. Yes, I know that is a ridiculously high bar but I genuinely struggle to think of anything I would change. We stayed for three nights in a Palace Room (their most basic), the hotel is a serene haven, the room lovely. Food (especially breakfast) is outstanding, The pool area (there are 3) has more luxury cabanas than there are rooms so you can always get one. The staff are exceptional, often anticipating what you want before you ask. The only possible shortcoming might be the vibe. If you are looking for a busy nightlife and food photography it’s not the place for you. It is peaceful and classy. You are not allowed to take photos by the pool (hooray!). A totally luxurious retreat you will leave utterly re-charged.

The hotel staff misplaced one of our bags that we only realised after we had departed . We were then asked to pay over £100 to return the bag to England , despite it being the hotels mistake . When questioning this I was initially offered a 30% discount on postage & only when refusing to pay this amount did the hotel agree to cover the cost . the bag finally arrived in England over 6 weeks later but an item was missing . The hotel will take no responsibility for this . Extremely disappointing service which ruined what was supposed to be a special occasion.

Great hotel

Absolutely Incredible. The renovation is a grandeur to witness. Immaculate service and hospitality from staff.

The space is stunning. The staff are lovely and the location is great. Few minor downsides that are annoying for such a new, high end hotel, for example: - plastic water bottles everywhere (gym, spa, room); - weird LED lights in the room (aircon etc) impossible to switch off so none of the ‘pitch black’ I love from hotels; - we checked out two days early due to a home emergency, and whilst we don’t expect any refund, when this has happened in the past, the hotel we stayed at had given us vouchers for their restaurant as a goodwill gesture. Nothing like that here. There were a few other bits and pieces that seemed a little off (no aircon in the gym, no robes in the spa etc) but I imagine these are due to the hotel being brand new, and will be solved soon. Overall, I’m not sure I’d return, though the staff and view are wonderful. I may go for a massage - one of the best I’ve had!