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Traveloka (13)

7.0

Pleasant

From 13 reviews

Provided by travelers on

Cleanliness

7.0

Room Comfort

6.3

Meal

7.6

Location

8.3

Service and Facilites

6.5

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Traveler Reviews Apatel Carstenz BSD

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Customer reviews

D***y

Transit

9.1

/10

Reviewed 48 week(s) ago

the bathroom water channel is clogged, so that the bathroom floor becomes waterlogged.

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2 people find it helpful

Daniel N.

5.9

/10

Reviewed 93 week(s) ago

No wifi, have to deposit money, cannot check in directly as we have to wait for the staff to come which is at 10pm (we waited from 9pm which the time initially they told us the room will be ready).

6 people find it helpful

Accommodation's Reply

07 Sep 2023

Hi Daniel, thank you for choosing Apatel as your accomodation partner. We are sorry for the inconvenience. We will improve our service and quality for our guests. For wi-fi availability and check in procedure are listed on the policy, thank you.

Dea V.

5.7

/10

Reviewed 99 week(s) ago

Worst check in experience. Complicated process, must pay 300k for deposit. Waiting for 1 hour just for check in. No wifi, no TV signal, no hot water. Please Apatel review your management!

5 people find it helpful

Hanky K.

6.0

/10

Reviewed 113 week(s) ago

It's very bad, you can't enter the service room, it's also not clear.

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3 people find it helpful

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