The female receptionist was bitchy, unfriendly and not very helpful, she asked for an early check-in at 1 o'clock when ordering, instead she was checked in, told at 2 o'clock, the husband came and was asked to come back again because he forgot his room number (fyi the hotel number is not a number but a long letter and it's hard to remember) As for the room facilities, there are lots of small cockroaches in the room, only 1 towel even though there are 2 beds, fortunately there is a swimming pool, playground at the top of the hotel which makes the kids patient and the children happy, the rest is not okay.