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Explore A La Carte Ha Long Bay Managed by TASECO

Traveloka (47)

Other sources (13)

8.8

Very Good

From 47 reviews

Provided by travelers on

Cleanliness

9.1

Room Comfort

9.1

Meal

8.6

Location

8.8

Service and Facilites

8.6

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Traveler Reviews A La Carte Ha Long Bay Managed by TASECO

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Customer reviews

Dang N.

10.0

/10

Reviewed 4 week(s) ago

good service, enthusiastic, very pretty

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1 people find it helpful

0***5

Staycation

8.3

/10

Reviewed 7 week(s) ago

A bit far from the center Room is spacious but bed is small Fully equipped Set at 30 degrees but still cold Curtain has remote control but has to be pulled a little for it to work

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6 people find it helpful

Casie N.

Staycation

10.0

/10

Reviewed 7 week(s) ago

What a wonderful place to stay!!!

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9 people find it helpful

Pham K. N.

7.2

/10

Reviewed 7 week(s) ago

The receptionist was very nice. After I checked in, the receptionist told me to wait 15 minutes and call me to check in. I waited for almost an hour and didn't get a call so I went out to ask and was told that there were a lot of people in line behind me who hadn't checked in yet. I said I'd check in and then come get my room card and the staff turned around and glared at me. It seemed to be the manager because she was the only one wearing a black vest.

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2 people find it helpful

Mai N.

Staycation

9.4

/10

Reviewed 8 week(s) ago

Good service, full facilities, beautiful

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2 people find it helpful

Nguyen T. K.

9.6

/10

Reviewed 11 week(s) ago

The elevator is a bit crowded during rush hour, the breakfast buffet in my personal opinion is nothing special, no local dishes, not delicious but not too bad

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2 people find it helpful

D***g

6.7

/10

Reviewed 12 week(s) ago

Staff attitude is terrible. Food is average.

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5 people find it helpful

V***t

6.9

/10

Reviewed 13 week(s) ago

Had an accident when parking my car in the hotel basement, my car's tire was cracked after parking here.

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3 people find it helpful

P***m

9.6

/10

Reviewed 13 week(s) ago

Discount not as described, can only be used once

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2 people find it helpful

V***u

Staycation

9.4

/10

Reviewed 22 week(s) ago

Very convenient location, unique landscape

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5 people find it helpful

P***g

6.9

/10

Reviewed 47 week(s) ago

The parking attendant intentionally did not remind me to get the free ticket, which cost me 120k.

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14 people find it helpful

H***y

Staycation

6.2

/10

Reviewed 48 week(s) ago

The hotel is average. The room is expensive and there is no breakfast. There is a jacuzzi and a swimming pool for kids, but it is okay. The beach in front of the hotel is stagnant and dirty.

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10 people find it helpful

Accommodation's Reply

02 Sep 2024

Dear Customer, First of all, the hotel would like to express our sincere thanks to you for using our hotel services for your recent vacation with your family. We always strive to be progressive and listen to your comments. Our hotel always has different room packages for customers to choose from, there are room packages including breakfast and room packages without breakfast. The hotel beach is always cleaned, ensuring safety for visitors, the water level will depend on the tide so there will be times when the water recedes and rises. Hopefully one day in the near future we at the Hotel will have the opportunity to welcome you with even more wonderful experiences. Best regards.

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L***g

Staycation

8.5

/10

Reviewed 57 week(s) ago

Quite far from the center so traveling is a bit inconvenient, from the hotel to Quang Ninh museum it costs 150k/way. There are not many amenities around.

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8 people find it helpful

DOAN M. H.

10.0

/10

Reviewed 58 week(s) ago

Everything is ok, except the beach at the foot of the hotel is a bit dirty. Anyone who needs to swim should go to the center

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9 people find it helpful

Accommodation's Reply

21 Jun 2024

Dear Guest, Thank you for taking the time to share your review. We hope that you will have a safe trip and visit us again soon, and that the hotel will welcome you with even more wonderful experiences. Best regards.

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le tuan a.

5.0

/10

Reviewed 59 week(s) ago

The parking staff is rude, riding a motorbike to a 5-star hotel is wrong, the customer service is boring, the attitude from the staff to the receptionist is just so bad, in general, it's a terrible experience.

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7 people find it helpful

Accommodation's Reply

21 Jun 2024

Hello Guest, First of all, the Hotel would like to send our sincere thanks to you for using the services at our Hotel for your recent vacation with your family. We always try in the spirit of progress and listen to feedback from customers. Unfortunately, you had an unfortunate experience. The hotel is very sorry. The above comments are the motivation for the Hotel to become more aware of service quality and try to overcome and develop in the future. Hopefully one day soon, we at the hotel will have the opportunity to welcome you with even more wonderful experiences. Best regards.

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N***n

Staycation

10.0

/10

Reviewed 59 week(s) ago

very clean hotel. great location. beyond amazing. super nice pool

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2 people find it helpful

Accommodation's Reply

21 Jun 2024

Dear Guest, Your valuable comments are the golden motivation for hotel staff to increasingly improve the 5-star service quality they are aiming for. One day soon, we hope the hotel will welcome you many more times with wonderful experiences. Best regards.

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L***g

10.0

/10

Reviewed 65 week(s) ago

Thật sự rất tuyệt, sẽ quay lại

9 people find it helpful

Accommodation's Reply

10 May 2024

Welcome, Sincerely thank you for your support and compliments for the hotel. We always try to do a good job in improving customer experience and services provided at the hotel. Moreover, hopefully in the near future we look forward to welcoming you back to experience even more wonderful things. Best regards, Hotel Management

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Trang T.

9.4

/10

Reviewed 70 week(s) ago

Hotel mới, sạch sẽ, phòng rộng, nhân viên nhiệt tình

2 people find it helpful

Thục G.

10.0

/10

Reviewed 81 week(s) ago

View ngắm trọn vẹn bình minh và hoàng hôn

3 people find it helpful

Accommodation's Reply

17 Jan 2024

Dear Guest, The hotel is very happy to read your shared words, and also extremely happy that you have spent your valuable time to help the hotel with suggestions, this is also a great motivation. Encourage all staff at the hotel to try harder to improve the quality of 5-star service that the hotel is aiming for. Best regards, Hotel Management.

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Hương N.

9.4

/10

Reviewed 85 week(s) ago

Excellent service and ambiance!

4 people find it helpful

Accommodation's Reply

14 Dec 2023

Dear Valued Guest, Thank you for taking the time to review us. There is nothing happier than finding your review along with an amazing score. We are delighted that you enjoyed your stay at à la carte Halong Hotel. Hope that à la carte Halong Hotel will always be a part of your future trips visiting our vibrant city again. Best regards, Hotel Management

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