8.8
Very Good
From 36 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.9

Meal

8.6

Location

8.7

Service and Facilites

8.5

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Traveler Reviews Cua Dong Luxury Hotel

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40
Customer reviews
N***M
icon-origin-TRAVELOKA
5.0
/10
Reviewed 1 week(s) ago
The staff had unprofessional attitude, the room service knocked loudly on the door while the "Do Not Disturb" was on, the fire alarm was blaring at 5am and the receptionist was not answered. Even the customer's need for a good rest was the minimum and they were not able to meet it.
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Accommodation's Reply
22 Aug 2025
We sincerely apologize for the inconvenience you have experienced during your stay. The housekeeping staff knocking on the door when the room had a "Do Not Disturb" sign, as well as the fire alarm early in the morning and the slow response from the reception are serious shortcomings that do not meet your minimum needs for rest. The hotel has noted your comments and will promptly review and rectify the service process to ensure the necessary professionalism and quiet for customers. We look forward to having the opportunity to serve you better in the future.
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N***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
ok great service
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Accommodation's Reply
08 May 2025
Thank you very much for your compliments! We are glad to know that you are satisfied with the quality of service. We look forward to serving you again in the future! Thank you very much :)
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H***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 16 week(s) ago
Big, beautiful, clean hotel, delicious breakfast. Receptionist is not friendly to ask guests.
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Accommodation's Reply
07 May 2025
We sincerely thank you for choosing our hotel and for your compliments about the space, cleanliness and breakfast. We would also like to take note of your sincere comments about the receptionist's service attitude. The management department will review and make adjustments to bring you a better experience in the future. We look forward to welcoming you next time with better service!
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H***N
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
The hotel is located on a main road, surrounded by many places to eat. About 4km to Ho Chi Minh Square. Delicious breakfast. The downside is that there is no flexibility in early check-in even though there are many empty rooms, the 2 female receptionists are not friendly and not enthusiastic with guests.
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Accommodation's Reply
07 May 2025
Thank you for sharing your detailed review of your experience at the hotel. We are delighted to know that you were satisfied with the convenient location and quality of breakfast. At the same time, we would like to acknowledge your sincere comments on the service attitude of the reception staff and the flexibility in supporting early check-in. We will promptly review and improve to bring a better experience to customers in the future. We look forward to welcoming you back soon!
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Thuy
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Centrally located, clean rooms, friendly staff. Will come back when in Vinh.
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Accommodation's Reply
05 May 2025
Hello Thuy Thank you for taking the time to leave a positive review of our hotel! We are delighted to hear that you enjoyed the location, cleanliness and service from our staff. We look forward to welcoming you back to Vinh soon!
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C***m
icon-origin-TRAVELOKA
9.4
/10
Reviewed 40 week(s) ago
Staff not really friendly
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1 people find it helpful
Accommodation's Reply
19 Nov 2024
Dear Customer, Thank you for taking the time to comment and give feedback to the hotel. We sincerely apologize for some imperfect services that have brought inconvenience to you. We will try our best to improve and enhance the quality of service. We hope you understand and continue to support the hotel in the future when you come to Vinh city. Have a good day! Best regards,
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T***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 51 week(s) ago
New and beautiful room. The staff is very friendly and lovely. However, the campus space is limited. The parking lot security guard is not quick to help customers park their cars. Overall, I am satisfied. The cooking is quite delicious, especially the eel dish. I will come back next time!
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1 people find it helpful
Accommodation's Reply
22 Aug 2025
Thank you for choosing and giving positive comments to the hotel. We are very happy to know that you are satisfied with the room, staff and food, especially the eel dish. At the same time, the hotel also acknowledges your sincere comments about the space of the campus and the support from the security to improve better in the future. We look forward to welcoming you back in the future.
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N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 51 week(s) ago
The hotel is beautiful and airy. Breakfast looks diverse but the hours are too limited. It's all cleaned up by 9am. Families with small children who come down a little late will have already cleaned up even though there's still food left. I was going to get a bowl of pho for my child but was told it's full. Even though I still have a lot of pho😢
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Accommodation's Reply
22 Aug 2025
Thank you for choosing our hotel and taking the time to share your experience. We are very happy that you are satisfied with the space and the diverse breakfast. At the same time, we sincerely apologize for the inconvenience in the breakfast service time that made your family, especially the children, not really comfortable. The hotel will consider adjusting more flexibly and remind the relevant departments to serve more attentively in the future. We look forward to welcoming you and bringing you a more complete experience in the next stay.
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Minh K. D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 56 week(s) ago
The cleaning is not clean, the security guard is very lazy and just sits on the phone
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Minh K. D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 56 week(s) ago
Cleaning is not thorough, food is not diverse
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Minh K. D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.4
/10
Reviewed 57 week(s) ago
New room, beautiful view. Afternoon tea for guests staying in this room. The attitude of the housekeeping staff and security guards is very boring, the room is dirty as if it hadn't been cleaned, the laundry service is expensive. Breakfast is not diverse.
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Minh K. D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 57 week(s) ago
Newly built rooms are new and every room has a beautiful view. But to say the least, the security guard who comes to clean the room is very lazy. Room cleaning is not clean. Breakfast is not diverse.
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D***O
icon-origin-TRAVELOKA
10.0
/10
Reviewed 57 week(s) ago
5-star standard hotel, luxurious, very beautiful, friendly and enthusiastic staff.
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Nong T. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 57 week(s) ago
It's great, nice, clean room, very delicious breakfast. 10 VND will come back
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H***g
icon-origin-TRAVELOKA
6.5
/10
Reviewed 59 week(s) ago
The most unreasonable thing is that I wore the slippers in my room to the swimming pool after bathing, but I forgot to bring them back. When I went to look for them, the staff had taken them away. However, when I checked out, I included a pair of slippers in the room for 230,000 VND. Such a large hotel charged guests 230,000 VND for a pair of slippers while I didn't have to take them out of the hotel. Too bad
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Y***n
icon-origin-TRAVELOKA
6.8
/10
Reviewed 60 week(s) ago
The swimming pool is dirty, even outsiders are allowed in, there are swimming lessons. Plus a one-time experience due to the fact that no previous customer checked in late to rent a room on a weekday, not during the tourist season, the room price was 1.5 times higher than the price booked through apps 🥹
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HoangVanLam
icon-origin-TRAVELOKA
10.0
/10
Reviewed 93 week(s) ago
I am extremely satisfied from the staff to the hotel, the staff are friendly, the room is clean, especially the towels have a good smell. Worth the price🥰, highly recommend for those who come to Vinh city but don't know where to choose to stay.
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Do Hoang M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 114 week(s) ago
Phòng rất sạch sẽ và mới. Nhân viên thân thiện, có bãi đỗ xe rộng trước khách sạn. Tôi rất thoải mái khi ở đây.
2 people find it helpful
Nguyen M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 115 week(s) ago
Everything is ok. Only by not trusting customers to submit a security deposit or a deposit will you receive pn. While I have paid in full via the website
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4 people find it helpful
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