9.2
Exceptional
From 565 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

9.1

Location

9.2

Service and Facilites

9.1

People often mention about Grand Safran Hotel Pangkalpinang
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Bedroom (27)
Distance to City Center (21)
Accessibility (21)
Staff Friendliness (18)
Ambiance (17)
Hotel Area (17)
Family Friendly (16)
Variety (16)
Surroundings (14)
Bathroom (14)
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Traveler Reviews Grand Safran Hotel Pangkalpinang

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40
Customer reviews
Desta
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff is honest and friendly, don't worry if you leave something behind.
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Accommodation's Reply
06 Jun 2025
Dear D*a. Grand Safran Hotel It is an honor to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and breakfast are always memorable for our guests. We are also happy that your children enjoy the swimming pool that we provide. Thank you for your visit. Warm regards, Grand Safran Hotel Pangkalpinang
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Desta
icon-Staycation
Staycation
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10.0
/10
Reviewed 4 week(s) ago
easy and simple access to everywhere, spacious parking area.
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Accommodation's Reply
06 Jun 2025
Dear R*a. Grand Safran Hotel It is an honor to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and breakfast are always memorable for our guests. We hope to see you again soon. Thank you for your visit. Warm regards, Grand Safran Hotel Pangkalpinang
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R***a
icon-Staycation
Staycation
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10.0
/10
Reviewed 4 week(s) ago
City center hotel, near market snacks. Easy to go anywhere.
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Accommodation's Reply
06 Jun 2025
Dear R*a. Grand Safran Hotel It is an honor to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and breakfast are always memorable for our guests. We hope to see you again soon. Thank you for your visit. Warm regards, Grand Safran Hotel Pangkalpinang
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F***s
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Improve the cleanliness of the bathroom and bath water.
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1 people find it helpful
Accommodation's Reply
13 May 2025
Dear F*s. Grand Safran Hotel is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, bathrooms, services and breakfast are always memorable for our guests. We hope to see you again soon. Thank you for your visit. Warm regards, Grand Safran Hotel Pangkalpinang
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R***a
icon-Staycation
Staycation
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9.3
/10
Reviewed 6 week(s) ago
there is not enough coffee, the color of the coffee is pale,
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Accommodation's Reply
14 May 2025
Dear R*a. We sincerely apologize for the unpleasant experience you had while staying at our accommodation. We assure you that we have listened to your feedback on the coffee section. We also assure you that we will do everything we can to improve these things for a pleasant stay. Thank you for your visit. Warm regards, Grand Safran Hotel Pangkalpinang
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hendry
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
The hotel staff was very friendly and welcoming upon check-in.
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Accommodation's Reply
13 May 2025
Dear Hendry. Grand Safran Hotel is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and breakfast are always memorable for our guests. We hope to see you again soon. Thank you for your visit. Warm regards, Grand Safran Hotel Pangkalpinang
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Agus C.
icon-Business
Business
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9.6
/10
Reviewed 7 week(s) ago
The city center location is suitable for business trips.
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Accommodation's Reply
13 May 2025
Dear Agus C. Grand Safran Hotel is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and breakfast are always memorable for our guests. We hope to see you again soon. Thank you for your visit. Warm regards, Grand Safran Hotel Pangkalpinang
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HENI D. J.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The staff is friendly. The rooms are comfortable. Close to the city center.
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Accommodation's Reply
13 May 2025
Dear Heni D. J. Grand Safran Hotel is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and breakfast are always memorable for our guests. We hope to see you again soon. Thank you for your visit. Warm regards, Grand Safran Hotel Pangkalpinang
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Desta
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Neat room, good breakfast, in the middle of the city, easy to find dinner. Recommended.
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Accommodation's Reply
13 May 2025
Dear Juni A. Grand Safran Hotel is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and breakfast are always memorable for our guests. We hope to see you again soon. Thank you for your visit. Warm regards, Grand Safran Hotel Pangkalpinang
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Ayu R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
everything is okay the food is delicious, but there is an additional charge of 30k if you want to use an iron and hairdryer for a 4 star hotel, it's a bit strange because previously I stayed at a hotel with the same rate or below, there was no additional charge for borrowing an iron and hairdryer, but other than that it's okay if I go to Pangkal Pinang again I still want to stay here again 👍🏼👍🏼
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Accommodation's Reply
13 May 2025
Dear Ayu R. Grand Safran Hotel is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and breakfast are always memorable for our guests. We hope to see you again soon. Thank you for your visit. Warm regards, Grand Safran Hotel Pangkalpinang
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m***t
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
It's ok to sleep overnight before leaving for the morning flight. Only the swimming pool is really dirty. Hopefully it can be cleaned.
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Accommodation's Reply
24 Apr 2025
Dear M*t. We sincerely apologize for the unpleasant experience you had while staying at our accommodation. We assure you that we have listened to your feedback on the pool area. We also assure you that we will do everything we can to improve these things for a pleasant stay. Thank you for your visit. Warm regards, Grand Safran Hotel Pangkalpinang
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W***d
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
The hotel staff was friendly. The room was cleaned on day 2. If there were spots on the bed cover, it was still normal but it was a bit disgusting when I opened the sheet. But yeah, it's a risk to stay in a hotel because we're not the only ones staying there.
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Accommodation's Reply
24 Apr 2025
Dear *W*d. We sincerely apologize for the unpleasant experience you had while staying at our accommodation. We assure you that we have listened to your feedback on the room. We also assure you that we will do everything we can to improve these things for a pleasant stay. Thank you for your visit. Warm regards, Grand Safran Hotel Pangkalpinang
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Desta
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Good food, nice room, nice pool view.
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Accommodation's Reply
24 Apr 2025
Dear Hendra. Grand Safran Hotel is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and breakfast are always memorable for our guests. We hope to see you again soon. Thank you for your visit. Warm regards, Grand Safran Hotel Pangkalpinang
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Desta
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The restaurant is a great place to hang out and have breakfast, you can smoke while doing so.
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Accommodation's Reply
24 Apr 2025
Dear Reza. Grand Safran Hotel is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and breakfast are always memorable for our guests. We hope to see you again soon. Thank you for your visit. Warm regards, Grand Safran Hotel Pangkalpinang
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Desta
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Strategic location (next to Alfamart Indomaret) makes it really easy for impromptu shopping.
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Accommodation's Reply
24 Apr 2025
Dear Randa. Grand Safran Hotel is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and breakfast are always memorable for our guests. We hope to see you again soon. Thank you for your visit. Warm regards, Grand Safran Hotel Pangkalpinang
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Desta
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
spacious parking lot, city center, in front of the hospital again. (it was very helpful because at that time my child suddenly fell ill)
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Accommodation's Reply
24 Apr 2025
Dear Sudi. Grand Safran Hotel is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and breakfast are always memorable for our guests. We hope to see you again soon. Thank you for your visit. Warm regards, Grand Safran Hotel Pangkalpinang
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Desta
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel staff here are honest, I left my jewelry behind and when I got back it was still there (Google recommendation).
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Accommodation's Reply
24 Apr 2025
Dear Jaya. Grand Safran Hotel is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and breakfast are always memorable for our guests. We hope to see you again soon. Thank you for your visit. Warm regards, Grand Safran Hotel Pangkalpinang
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Desta
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The rooms are neat, there is a swimming pool, there is also one for children.
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Accommodation's Reply
09 Apr 2025
Dear Jaya. Grand Safran Hotel is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable for our guests. We are also happy that you enjoyed the swimming pool that we provide. We hope to see you again soon. Thank you for your visit. Warm regards, Grand Safran Hotel Pangkalpinang
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J***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
good breakfast, affordable price,
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Accommodation's Reply
24 Apr 2025
Dear J*a. Grand Safran Hotel is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and breakfast are always memorable for our guests. We hope to see you again soon. Thank you for your visit. Warm regards, Grand Safran Hotel Pangkalpinang
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Desta
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
I often come here on holiday, the parking lot is spacious.
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Accommodation's Reply
09 Apr 2025
Dear Jaya. Grand Safran Hotel is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable for our guests. We hope to see you again soon. Thank you for your visit. Warm regards, Grand Safran Hotel Pangkalpinang
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Number of reviews per page
20
40