Overall Ratings & Reviews The Secret Garden Hostel

The area is ok, but the installation is in poor condition, no towels, no hand soap, no shampoo, no bath soap. The person from the second shift with the last name Miranda is rude. We checked out by 11:am and my son forgot his headphones We got back after two hours and asked about the items. Then he stood up from his desktop in a challenging way when I said that those items had to appear, I asked if he could ask the housekeeper, and he told me that his personnel are very honest and they are not thieves. I respond that I never say they are thieves. Then he tries to intimidate the police. I told him I did not care because I knew how can defend myself and he could do it whenever he wanted A few minutes later we left the premises. The next day somebody from the hotel left a message saying that some client found the item on the other side of the desk counter. We went and picked up the item that was raped with a plastic. For myself, this is a serious problem that do not have to repeat with other customers Thank you for your time.

The hospitality was second to none, the ladies at the front counter were very helpful and so lovely. Will definelty recommend. Thankyou again

No complaints, nice hostel, nice staff. Good shared kitchen, good location.

Muy buena ubicación Lindo lugar con buenos precios. Te atienden muy bien. Toda la onda la gente que trabaja en el hostel ! Gracias por todo

We stayed in the private room with a private bathroom and it was bang for buck :) the tv is amazing - it even has Netflix! Wasn’t expecting a 42 inch Samsung tv. Great place to stay with a safe and convenient location, near kennedy park. Also siete sopas is just 30 seconds away so you know you’ll be well fed! Thanks also to the perfect staff !!!!!

El lugar muy tranquilo y accesible a todo. Recomendado 💯, volvería a hospedarme en el lugar.

Nos hubiera gustado tener una mejor experiencia, nuestros clientes fueron y tuvieron una no grata experiencia y eso afecta a nuestros clientes como a nosotros.

Muy atentos en recepción

立地が良くて静かです。受付スタッフはフレンドリーで英語が話せコミュニケーションもスムーズでした。

Bon rapport qualité prix, les lits sont confortables et Nicolas le gérant est super cool et vous donnera pleins de conseils sur la suite de votre voyage' je recommande! :)

The staff is very nice, I went for study reasons, and everything was quiet, the place was super comfortable, as if I were at home

excelente localização e staff incrível! A recepção 24h e a chave individual fazem a diferença. Ambientes compartilhados amplos tão deixam o ambiente bem confortável. A cozinha equipada é nota 10!

Gustó · Gostei de tudo! Os funcionários são muito simpáticos e receptivos. O hostel é bonito, alegre e aconchegante. O quarto era ótimo, super confortável.