Overall Ratings & Reviews London Plane Backpackers - Hostel

The hotel staff is friendly, the room is very spacious. The living room and kitchen are very homey. But there is no hot water in the room and it is very noisy at night.

Dear London Hostel Management/Customer Service, I am writing to formally complain about the unacceptable conditions and lack of refund regarding my booking as attached details. Upon arriving at the designated check-in time, I found the following issues with my assigned room: * The room was not ready. * The bed linens had not been changed. * The rubbish bin was full of trash. These conditions were unacceptable and rendered the room unusable. Due to these issues, I was unable to stay at your hostel. I immediately requested a full refund and was assured that this would be processed. Despite repeated follow-ups, almost a month has passed, and I have yet to receive my refund. I request an immediate investigation into this matter and a full refund of attached amount to my traveloka credit back. I expect a response and confirmation of the refund within 7 business days. If I do not receive a satisfactory response and refund within this timeframe, I will be forced to escalate this complaint to relevant consumer protection agencies and post reviews about the hostel on public review platforms. I look forward to your prompt resolution of this issue. Sincerely, Gigi 0450495514

Good place for solo traveling

Sẽ quay lại một ngày sớm nhất.

Ngay trung tâm nên đi bắt bus hay tàu điện tại Kinh Cross rất tiện. Phòng rộng và sạch