Thank you for your review and feedback. Firstly, there was no problem with the door at all, it was just that the mother didn't understand how to open it. As soon as you contacted me, we immediately sent someone to help you. Confirming what time check out is from our cleaner is to ensure that the next guests are not affected, for example, if you check out late. Before and after, we thank you for your constructive review and in the future we will try to serve guests even better.