Overall Ratings & Reviews Casa Velero Puerto Morelos

Not sure how Expedia can advertise a property like this one! It’s outdated and dirty; there is not value for money. There is no registration of guests, no cleaning of rooms and I had to chase the only employee for clean towels. I expect Expedia will reimburse me for the nights I had to stay at a different hotel. Very disappointed!

Great location. Our room (#11) was smaller than it appeared in photos. Kitchenette very small and nothing provided except dish detergent. Hammocks were excellent addition but building could use some love. Not good value for money, we left early and found nicer cheaper places on the beach side.

Todo bien

Very pleasant. Hosts were lovely and attentive. I will return

The location couldn't really be better, as it was 2 minutes to the beach, restos and amenities. The two woman who were "managing" the place were very pleasant and helpful. The furnishings are comfortable and the beds adequate. However, the whole unit needs a good cleaning, dusting and maybe a little paint. As well, it would be a good idea to invest in some new pots, pans and utentsils. Considering the price, I'd say we got a good deal.

The price was great for the location, having a kitchenette and a rooftop patio. I'll definitely stay here again!

Very convenient to the beach and in the middle of town. the hotel has great deck decks with hammocks and a pool. The town was more expensive than we expected, but it is mostly a tourist town so that's to be expected. We'll definitely come back if we can.

Great location. Close to everything. Very basic accommodation. Kitchen is hardly worth it and was not clean. No hot water except in the shower. No toiletries just hand soap. Bed was broken we fixed ourselves. Posted rate was not what was charged. Costs 200 nightNsoap for dishes ehich were not clean..

Very nice for the rate o paid. 1 block from the beach

Casa Velero is a friendly and cheerful atmosphere. Lucy and her crew are the best. All requests were dealt with immediately.

Hotel is close to beach and town square. Easy to walk. Staff are friendly. Room has kitchen and full size fridge. Place is in bad condition and needs renovations. Next to nightclub so its very loud at night. Beds were rock hard and small. Seemed like there were extra fees and taxes.

Loved the all new, modern room. The property gives opportunity to meet other travelers and they were all kind and helpful. When they ask what time you are arriving it’s because no one is there at times. We were unable to checkin or out and the guests watched our things while we went to an appointment returning hours later to find a lady that gave us a key to the room. No one was at the location when we left at ckout time. I was charged more than the quoted amount by Orbitz of 7.00 but no one to ask! The place is nice and would stay again but converse before arrival!!!

An authentic Mexican stay. Most everything you need and in a great location close to town. The music from the neighboring bar was done around 10/11 each night and didn’t bother us. Lucy was amazing but does not speak english. Other residents smoked and if wafted into our room which wasn’t pleasant. We would stay here again.

Calm, quiet, and good energy. Lucy doesnt speak english but she is able to help with anything. I liked being here.

The property was one block from the beach The cleaning lady was a great woman and very helpful There were bugs in the room. Lot and lots of ants everywhere The pool was the size of a hot tub Run down place and when using the visa machine billed me over a $100 to use it I would never stay here Big mistake that I did

Very friendly and accommodating staff and the room was clean. The bed was not comfortable and there was quite a bit of noise at night which stopped about midnight. The location is excellent.

The Casa is a wonderful old style Mexican hotel, nice clean rooms, a great deck with small pool for all to use and hang out in the afternoon or evening. Close to all stores, beach restaurants etc. What really makes Casa Valero a great place to stay is the manager/host Debra. If the owners are smart, they will give her a huge raise to make sure she stays for a long time. Loved our 2 weeks.

Deborah was great! She personally greeted me and my fiance with a beer and home-made flavored water. Thanks so much for a wonderful experience!

Fast and friendly check-in. I had everything I needed the entire time. Perfect!

Deborah the site manager was amazing. She’s there to please her customer. If you need something or some information she will do what’s needed to help you. Great ocean view from the hotel patio and pool. Hotel was very clean and close to downtown. Some of the best restaurants in town were located five minutes away.