Best Western Plus Sugar Land/Stafford

Explore Best Western Plus Sugar Land/Stafford
8.8
Very Good
From 430 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.0

Traveler Reviews Best Western Plus Sugar Land/Stafford

Number of reviews per page
20
40
Top reviews
Adriana
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean room
BRENDA
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Overall great service. Ice machines not available on all floors. No bottled water in room.
Chloe
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice beds and easy check-in but the doors are very thin and you can hear everything happening in the hall. Was woken up several times due to kids screaming and running in the hall. The lamps are super bright white in the room and wasn’t ideal for relaxing evenings. Staff was nice though and decent breakfast options.
Rafat
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean rooms
MIchelle
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great place to stay close to the mall and restaurants. We enjoyed staying there
Glen
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This property was excellent. Clean, polite staff, helpful, attention to details.
Thomas
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great stay. Right price.
James
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

My 3rd stay here in 2 months. Rooms are clean, have been refreshed, and are comfortable with all needed amenities. Will stay again.
Jennifer
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We felt very safe at this hotel and the place was clean and comfortable. I would stay here again!
Yanai
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent service ❣️
Shakeel
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Carpets dirty very smelly.room air conditioner very loud.wonder why the local authorities have not yet shut it down.stay away from this property.
DeWayne
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

No issues, easy to find and right off highway.
Crystal
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great place
Crystal
icon-Business Family
Business Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Staff is friendly. Place is clean and feels safe.
Chidera
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

good price for a last minute book. clean facilities. friendly staff. breakfast was yummy
Adriana
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great customer service from the front desk Shawn. Comfortable bed and clean room. Will come back again.
Verified traveler
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

It was a good stay. Slight cleanliness issues in the corners of the place but the bedding and bathroom we’re clean. The people working there are really nice and caring.
Bobola
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Good stay
D'Shawn
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Only thing I didn’t like about the stay I didn’t know they would hold $35 on my card for if I went to the snack bar
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

We tried to check in early at 1.30 pm but the front desk clerk quickly brushed us off saying that there would be no rooms available until 3 pm, without bothering to check availability on the computer. When the four of us (including 2 kids) sat in front of the desk with our luggage committed to waiting until 3 pm, he suddenly discovered that two rooms next to each other are actually available! Later that evening same evening, when I noticed that one of our rooms had a noisy A/C unit and I requested another room, I spoke to a different front desk person that claimed that there was no other rooms with 2 queen beds available in the entire hotel. When I told him that my Hotels.com app indicated that 4 such rooms were available for booking, he claimed that those rooms were handicap access and had a different price to what we paid for our room and therefore I could not use that room. A price difference seemed like a sad reason to confine us to a noisy room in which we could not sleep. When I asked to speak to a manager, he was quickly able to find a room right next door to the room we had, and lo and behold it was a normal 2-queen room without handicap access! Overall, we got the impression the front desk personnel were lazy and would do anything to minimize their work, even at the cost of customer comfort. The bad experience with the front desk personnel marred an otherwise pleasant stay.
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