Overall Ratings & Reviews Holiday Inn Express CAPE CANAVERAL by IHG, an IHG Hotel

Super thanks

The only issue was the limited options for dining. Other than that it was perfect!!

Was there for a stay for a night before a cruise. Close to cruise port close to restraunts.

Excellent service

We stayed here before our cruise. This hotel is located right across the street from the cruise terminal we were leaving from. Very convenient. Rooms were nice and beds were comfortable. Staff was very nice!

We had a situation where by mistake our room was given away to somebody with a similar name, that is not a problem, but when we were talking to the staff about it, the person who made the mistake apologized to their manager for making the mistake, but would not apologize to us, and literally said to somebody, I’m not gonna argue with you, even though the person was just correcting them when they said we make the mistake and the person said no you made the mistake. The staff member was very dismissive, even though it did inconvenience my family who had been traveling for hours and only wanted to get into their room and was told that they were not allowed to check in until the issue had been resolved by another party who could not and would not answer the phone. I definitely think there should be some training on how to handle matters when it comes to mistakes. And apology and accommodation goes a long way

Great experience

Great stay! Clean spacious rooms! Nice pool! Yummy breakfast! Decent gym!

Great stay! Close to the ports if you are boarding a cruise! Would book again.

Excellent service and stay!

It was very clean

One of the cleanest hotels I have ever stayed at. Check in was super quick and the staff is so friendly and welcoming!

Staff is great. There was this gentleman, I beleive his name is Tim, was helping everybody. With luggage, with questions, he even helped me push my luggage into my room. I once worked at a Ritz Catlton, I know what good customer service looks like. These guuys are the best. That includes the Front Desk.

We loved this hotel, very convenient location since we were going on a cruise. We were able to pay and just leave our car at the hotel during our cruise.

Great place to stay before a cruise!

Great hotel and super kind staff

Excellent experience evening before a cruise. Very nice pool area although we did not use it. Very convenient location. Getting an Uber to Port Canaveral was easy and reasonable. Highly recommend!

Clean, friendly, good breakfast. Great location to stay before going on a cruise.

The property did not offer a shuttle to the ports that were a little farther from the hotel for those going on cruises.

Close to the port