Overall Ratings & Reviews Hotel Palem 2 Syariah Malang RedPartner

The location is very close to the town square.

The staff, women with short hair, are very nice. But the rooms are not so great. And the location is very strategic.

The gate is locked at 24:00. The night guard is lazy. The receptionist is deaf.

I'm fed up with staying here. The hotel check-in process took 1 hour and the key wasn't given yet with the excuse of waiting for the owner's confirmation even though they didn't show the booking code. When the key was given, the room didn't match the one ordered in the app. I booked a room for 262 thousand but got a room for 100 thousand 😭🥲. Basically I'm fed up with staying here.

The place is clean and comfortable, the receptionist is nice.

Beyond expectations. Hot water doesn't work, room isn't cold, room is dirty, there are leftover bottles of drinks from previous guests that haven't been cleaned.

The room is a bit dark because the inn is old. The floor is dirty, the room has lots of mosquitoes, no towels are provided, so you have to bring a towel, 1 bath soap for 2 people, no toothbrush or toothpaste, so it's okay to sleep.