Dear Ms. Ngọc C., Thank you so much for taking your precious time in giving us this wonderful review. We are very delighted that you had a great time at our hotel . At The Signature Hoi An, we aim to deliver a memorable experience for our guests with an outstanding level of personalized services. Your review will motivate our staff to try harder to provide the best service for our guests. Thank you once again for visiting us and we look forward to welcoming you back soon. Best Regards, Hotel Management,

Dear Trang V. T., Thank you for choosing to stay with us and for taking the time to share your thoughtful feedback. We’re glad to hear that you were satisfied with the cleanliness of the room and the variety offered at breakfast. At the same time, we sincerely apologize for the inconvenience you experienced during the check-in process and while waiting in the lobby. We understand that the delay and lack of proactive service can affect your overall impression, and we truly appreciate you bringing this to our attention. Your comments have been noted, and we will work closely with our team to improve our service, especially during peak season periods. Once again, thank you for your valuable input. We hope to have the pleasure of welcoming you back in the future for a more seamless and enjoyable stay. Warm regards, Hotel Management,

Dear Lionel L. X. S., Thank you for taking the time to leave such a lovely review of your recent stay at The Signature Hoi An. We are delighted to see that you enjoyed your stay with us ! We are so proud of each every team member here and the amazing services which they provided, so it fills me with great joy to see all the names you have mentioned. Needless to say we will share your comments with them to show that their comment to service excellence is noticed by our guests We look forward to being able to welcoming you again in the not so distant future Best Regards, Hotel Management,