Overall Ratings & Reviews Harbour Flats

I have never experienced anything like this in my life. This is one of the worst hotels I have ever seen. I can’t believe Hotels.com is representing it. Upon arrival, the outside of the building was falling apart people coming in and out of the building we’re obviously drug users/halfway. Communication prior and on arrival to the hotel was a disaster could not get hold of anyone for any information. If I got through to someone they would either hang up or the English was very bad when I finally contacted Hotels.com they told me someone will be in contact with me. When we finally got into our room, the instructions were simple enough but trying to get the key lock open was very hard took us about 15 attempts when we were in the property. It was late at night and the children were tired. The beds were uncomfortable. Springs were popping out of the mattress and sheets were filthy. We tried finding alternative accommodation. But everything was booked up as it was Made bank holiday I tried to contact the service manager but no of them replied or answered the phone. When we woke up in the morning, we did not even use the any of the equipment as when I was washing the parts I got an electric shock then we tried to have a shower. No hot water again tried to contact the owner but had to go through to hotel.com to get a response when somebody finally did come to the door. The English was not the best and they absolutely smelt of weed/drugs at this stage we packed our bags and left

Overall no bad experience, everything was working in the kitchen,

Have to say apart from a few things maintenance wise that need addressing, the flat was lovely. I reported the shower was not working on Monday, and was asked permission if the maintenance man could go in to the flat to sort it out, on our return we had a brand new shower fitted, I can not fault the service and reply so would defiantly stay again

Good location Beds were comfortable. Looks grotty on the outside. Had a sea view and balcony and it’s a shame about the netting on the front. Kitchen wasn’t equipped very well. No glasses, kitchen equipment. No tea towels, brush etc. Handy to be able to drop luggage in our room at 12pm. Fully booked but quiet

It was clean and ok for the cash i would stay again