Overall Ratings & Reviews Norfolk Arms Hotel

The property was central to where i wanted to be. And had.access if late returning.

I booked a family room for my son and I. Initially another child was coming too but luckily chose not to because when I got into the single bed it was very damp and to my horror was soaked in urine! It was absolutely horrific to say the least. It was late at night so I had no choice but to sleep in the bed with my 14 year old son, which was quite inappropriate. The next day the staff swapped the mattress over and were apologetic. However, I did feel this ruined our trip as we both struggled to sleep that first night.

Wearher was great but no heating i. Rooms and T.V didnt work. Also when arrived was advised that we needed to pay even though we paid for the room upfront, on the the day of our friends wedding there was no breakfast as staff was doing training and was locked out of the hotel till 12noon on the day of our friends wedding which ment we had to rush to get sorted

Lovely room and friendly staff. Good food in restaurant. Although we new we were staying above a busy pub on a Saturday night and expected some noise but not a DJ night. It sounded that his speaker's were right under our room so no sleep because of the noise until very late.

Two poor issues really, first we had to wait to check in whilst the young lady served drinks and changed the tv channel. Then when we returned to the bar for a drink the lights were unceremoniously turned off, so we took out drinks to our room. On the plus side the cleaners who were there when we left were very friendly. I have asked if the hotel wants me to provide a review but they have failed to get back to me - I guess that backs up my review !