Overall Ratings & Reviews The Carlton Hotel

The pictures advertising the room are deceiving. Was quite dissapointed to find a very shabby small double on our stay. The room is quite old, hasnt been maintained well with dingy corridors. Moreover we found a parking penalty for parking on their property even though we were customers of the hotel and parking should be free!!!!!

It is what it is, a cheap stay over before getting on eurotunnel, clean enough but very very tired, only a basic continental breakfast, the beer in the bar was off too

Booking in was easy and friendly the room needed a face lift but was clean and comfortable I would stay there again I had no big problems the stay went smoothly and would have no problem staying there again

Tired hotel. Was ok for a night. Was happy to leave! Not a very nice area to park

Lovely stay and host thank you.

This is my 3rd visit this year to the hotel. The staff are friendly and helpful

For the price it’s hard to be too critical but the decor and building were tired, there was a stale smell of green and our mattress was past its best, if you need an overnight that’s affordable with a bar and pool table and parking then it’s hard to beat

Shower was terible had to run for ages before any hot came through then it really hot. It says rooms cleaned daily but ours wasnt touched. The sink leaked so everytime you washed your hands you had water on the floor. We sat outside and the smell of drugs is awful. People sat in the doorway smoking so the smell was coming inside.

Needed 2 nights away from work and home life and choose folkestone as love the beach .... The Carlton is 10 min walk from the station and 10 min walk from he beach . Shops are also about a 10 min walk Hotel was clean and staff were friendly Room was comfortable and had a sea view I didn't feel uncomfortable being on my own and would definitely visit again

Good convienent location, helpful staff, the lift being out of order was annoying as I had heavy luggage.

Bed clean. Room not. Bed hard and badly worn where it dipped and sloped so no sleep. Kettle had to be boiled on a chair in middle of room because lead and plug length and position. Boiling hot water in taps with no warning. One of us scalded ourselves as no basin plugs to help mix it to safe temp. No grip bars to climb in/out bath/shower. Holes and slopes in floors. So not able to safely shower which had to be positioned to use. Not safe. So no sleep. No shower. No price is worth that.

The view was great, the staff were all very friendly, however, the shower was broken and there was mould in the bathroom because there was little ventilation. There was damp in the corner of the room and the bed was on a slant on one side. The car park was gravel, extremely bumpy and needs to be repaved. Also there was no lift,and I didn't book an accessable room so I had to climb 2 sets of steep stairs

Holes in curtains mould on shower ceiling poor decoration piece of sterling board as a headboard holes in floor in corridor

We enjoyed our two night stay, and would have liked to stay longer. The staff were very pleasant and helpful. Our rooms were clean, beds very comfy and the area was peaceful. Continental breakfast at £7.50 was reasonable and all we wanted, providing tea, coffee, orange and apple juice, cereal, croissants, crumpets and white or brown bread for toasting. Restaurant is clean and pleasant. The general decor of the hotel could do with renewal. Exquisite large stained glass window featuring a beautiful heron (?) , other birds and flowers was viewable from the stairs. We will return !

The man at the desk was friendly enough however no security and poor service at the bar as the man on the desk was clearing running it by himself .

Used for placing an employee for the week. Asked them their honest opinion and they were quite impressed for the loney. Yes its a bit tired, a bit worn but for £30 a night it was very acceprable and we will be returning to using the hotel for the member of staff based upon their own request.

Shower didn't work could not get hot water

This hotel retains some of its old charm and doesn't have the same flat, grey and white modernised look like so many hotels these days.

Great location. The decor was a little dated, and smoke smells on the stairwell, but very convenient 1 night stop. The room had everythjng we needed.

This place is perfect for anyone watching their ££s. £33 c