Overall Ratings & Reviews Sure Hotel by Best Western Angouleme

Not too bad but the car park is in a poor state and up the street from the hotel entrance .. which is not great when it is raining and you have to drag your luggage along uneven pavements and over bumps and potholes all while getting soaking wet.

Online booking. Confirmation information did not extend to necessary check in details but our arrival time was within the parameters of supposed manned reception. On arrival access was problematic and achieved only with the help of another visitor. Eventually one (extremely surly) staff member with poor attitude opened the door and dismissively pointed to envelopes containing the room keys before disappearing in a cloud of disinterest without providing the front door key code which the other guest had been provided with. The experience was unwelcoming and disconcerting and gave a poor impression of what by the following morning had been an ok experience.

The hotel was okay only. The bedding was comfortable and clean. Overall my room was clean however there was mold on the bottom of the shower curtain. The hot water in both sink and shower got to only the cool side of warm. The booking included parking however the hotel parking lot cannot accommodate more than a few cars and the streets nearby are very crowded. Front desk staff was very friendly. Would not be my first choice in the area.

Totally disorganised. The hotel's pleasant enough, but it's a lottery whether or not you get the room you booked, or any room! Don't seem to have any booking process..

Not pleasant at all!!!

Friendly staff, convenient location for train station, quiet.

very efficient with excellent attention during Covid, breakfast provided to the room well done.

Good for travelers wanting a decent overnight stay

We stayed in tbe adjoining family rooms which was perfect for is and and our family woth 3 children.

Great check in the gentleman could not have been more helpful. Breakfast was enough and set us up for next leg. Will use again

Brilliant location stunning views and scenery. The staff are incredible and the food was outstanding. A great place to chill. Will be going back next year.

Easy to find friendly hotel. Nice bar down near the water. We arrived late so we had a pizza from dominos just up the road. Lovely breakfast in the hotel, comfortable room, friendly helpful staff. Lovely hotel

Very welcoming. Helpful, friendly owner. Nice hotel recently decorated.

Ideal location just outside the main town area but within walking distance. Lovely family run hotel,very quiet. Plenty of parking at site opposite hotel if unable to park in their car parK. Adequate breakfast of fresh products constantly refreshed. Only thing lacking for us was a lounge area to relax on an evening to have time out of your room.

The hotel itself was ok, but the area is very noisy being on a major road/roundabout. Impossible to keep your windows open overnight unless you wanted a 5 a.m wake up call.Breakfast was ok, staff were very friendly and helpful.

Lovely room just redecorated comfy bed

Although check-in was 4pm we arrived on a motorbike early. After contacting the hotel by phone the owner came and opened the reception area and showed us to our room. It was exactly as described. To get to the centre you need to walk up a steep hill but it is well-worth the view, with plenty of restaurants. The hotel is modern and the owners have really presented all the rooms with bright colours and high standards. This is also reflected in the breakfast room, and garden. Definitely would stay here again. Family run hotel which deserves to do really well.

The hotel was very pleasant and the staff were friendly and helpful. The breakfast room was nicely decorated and the breakfast was good. We were only passing through the area so can't say much about the town.

I've spent one night at Hotel St-Antoine and I was pleased with my stay. The room was big enough for one person and was spotless. So was the bathroom which seems to have been modernized recently. The breakfast was also very good and was taking place in a very bright room opening to an interior garden. The staff was also useful and answered all of my questions. Overall, it was a good experience. I've seen hotels with more stars being way worst than this one. Everything was not perfect though, and the main downside is the wifi connection which was very slow (but free).

We stayed as an over-night transit stop on our way to Spain. The hotel is situated near the local river with nice riverside walks available. This part of town has few restaurants. The main restaurants are in the old town which is around 1.2km away. The approach roads to the old town can be steep in places.