Overall Ratings & Reviews InTown Suites Extended Stay Kannapolis NC

Staff is fantastic, happy with stay.

The toilet wouldnt flush and when you call they dont answer. I called front desk over 20 times still no answer. The room smelled awful and i have not got my deposit back.

Property old and rooms need updating. Bugs in our room including huge roach.

staff was rude drugs everywhere (which was ok) probably will not return to this property thanks but not thanks

First of all they overbooked the hotel and the manager had a nasty attitude and acted like she didn't care. Didnt evenoffer to call a sister property or nothing. I will never book with them again

Overall the place was run down and felt unloved. There were burns on the comforter, toilet seat, desk, shoddily replastered ceilings, and really thin walls. The tub drain hadn’t been cleaned in weeks and was slow to drain because of all the hair. I didn’t like how there’s no one on duty after 11pm (and on Sunday), my keycard deactivated twice and I had to call the number to get someone to come and fix the card. For $70 a night you can do a lot better.

This is truly what nightmares are made of. Don’t stay here. It stinks horribly. The room had stains in carpet and places in the wall. Very out dated. I felt unsafe the entire time I was there. The refrigerator kept making a horrible sound like someone was trying to bust in the door. Finally about 1:30am the fire alarm went off. No one was evacuating but me. I was glad to leave. Booked a Hampton Inn 20 mins away. I’ll never make this mistake again. Please don’t be fooled by the low rate, it’s not worth it. Don’t stay here!

Older, not as well maintained. A TV did not work. Alarm system activated at 12:45 am

Hotel was okay, but the bathroom was very small

The only positive point was the location. The room was missing a remote, one card was not working, no toilet paper (the hotel should have stated you needed to vring your own). Hotel was not easily reachable, cockroaches in the bathtub. The beds have plastic underneath the linen, understandable but uncomfortable as it makes you sweat.

It was not what the pictures showed. I didn’t let my family stay there!

I didn't like any of it. It stunk like pot. Needs major upgrades.

Nice suite, plenty of room. Staff was very friendly. Really enjoyed my stay.

When you drive 1000miles thinking you have a room, and they call you at 6pm and indicate they have overbooked and you no longer have a room, to them no big deal, they're not out anything.

Run down. Should have stayed at microcell across the street for $20 a night less

Very old needs updating, no hair dryer in room and vent in bathroom is broken. The water pressure in the shower was low and the shower head didn’t work properly. The tv in the sitting room had no sound luckily you could turn the tv on in the bedroom to the same channel and listen that way. I am 100% sure that I will not be staying in any InTown suites again

Our reservation was canceled by the hotel when we arrived because they were oversold. Even though we had received email notification from Travelocity that our room was confirmed and there was no need to call and check on it. This reservation was made 2 months in advance and the room we got last minute cost us almost twice as much.

The place was nothing like it was described or looked like in the pics. Was not not clean out dated. Linens had cigarette burns in them and burns on all counter tops. The place felt shady and unsafe.

I didn’t really like anything I booked a room for 2 days but the office on scheduled me for one so my key wouldn’t work the second night and I had to wait on staff to get her keys from the front office which she locked inside the office so I had to wait.

We checked in around 6pm, and the clerk was nice. Our stay was for 6 days. The room was cleanish, but here is what you need to know: your room will only have two towels and two wash cloths, no hand towels, and you will be handed a single roll of toilet paper for your entire stay. The room is cleaned once a week or when you depart, but once you are out of toilet paper, you go buy your own. Wifi was sporadic, but the bed was reasonably comfortable. The desk doesn't open until 11am, so there was no one to check us out. That was scary. Just be aware so you can plan ahead if you stay there.