Overall Ratings & Reviews No. 3

Great location. Traditional B&B

Poor customer service. No staff on site our entire stay. Was very dirty and run down property. Breakfast was a joke. Once again. No staff. Just notes left. To put dishes on shelf. Good looked very old and we didn’t partake. Room was very hot. I did message the number on door and was promised a fan would be dropped off. It wasn’t. I sweated all night. Very noisy street. Mattress was extremely uncomfortable. You can feel all springs. Would have slept on floor but it was too smelly. Our door didn’t even have a handle to open it. Was very difficult to open with the lock switch. Glad there wasn’t an emergency. DO NOT Recommend at all!!!

This was much better than the reviews led me to believe. Got off to bad start with a non refundable £11 charge for the booking platform that seemed to be aimed at B2 B….however looks like this was netted off. Recent upgrade to carpets etc and quick check in via mobile no

Poor check in, no one is present at check in and we were having problems with our phone so if it weren’t for kind people who were also staying there we would’ve had no way to check in.

Really great location and pleasant enough room. Very hot day and there was little air flow. The electric fan in the room did not make a difference. Facilities all good, clean and tidy. Was overcharged from original booking and have still not received a refund.

Needs a bit of TLC but excellent location for attractions in Bath

Good location for the royal crescent and Bath centre . Couldn’t get in touch with the hotel to book parking , called and called and no reply so booked a space but it was a mile walk from the hotel.Not ideal . Hotel overall was fine.

No reception. No secure parking as advertised. Uncomfortable bed. Shabby appearance to whole building. Would not recommend.

The host were very accommodating. They wanted to make sure our stay was good. Even though we didn’t see them, they made sure our check in went smooth and communicated quickly on what’s app. Thank you

Our room was Very clean, linen was very comfortable. Great location with a bus stop out the front of the property and only a 10 min walk into the heart of bath. Lots of food choices. The only down fall being one roll of toilet paper for 3 guests on a two day, two night stay.

Property was not as seen in the picture,booked for our 30th wedding anniversary and it was a big dissapointment.Health hazards, inside and outside of house,no refill on facilities in the room or at Breakfast bar. No housekeeping in rooms. No staff,just a brief encounter with a girl. Over priced for what it was and this was a"Faulty Towers "hotel without staff. Poor communication with owner. Will be reporting this under trades description act.

Our stay for one night was good. The host was helpful and quick to respond. We enjoyed our stay.

We had read that the correspondence between the hotel was terrible and that is absolutely correct. The hotel was clean and tidy. There was no control for the TV and when we had on several occasions beforehand tried to arrange for parking we finally got a response to say all.sorted and in fact the hotel said that wasnt the case although i still have the txt on my phone. I even gave the hotel an email to complain rather than give a review but guess what NO REPLY!!

Clean bedding. Small room and bathroom. Rickety bedsise tables, lamps didn't work. Toilet lid wouldn't stay up. TV wouldn't work. Only 2 teabags and 2 coffee sachets. Many post it notes on office/storeroom door with instructions. Phone number often not answered, no staff on site.

I didn’t like the no staff service provided. The place was noisy as you could hear people in other rooms and on the stairs. Smallest TV ever made, with no coax or remote. The pillows were super thin. The shower had no pressure and the hot water was either cold or scolding in the sink. It advertised parking but has none. And toast and cornflakes is not what I would expect from a B&B that you have already paid for breakfast.

Very nice hotel with helpful friendly staff Clean, very high standards of decoration, very classy bathrooms and a lovely bed! A very central location. Can't fault it. Highly recommend

Close to town,nice b&b but a really small room,(double one),easy to go on and out as it's a self check-in/ check out, as i didn't meet any staff around, Tv didn't work...no remote in the room .and the continental breakfast was so poor..just few tired bits. We were expecting at least a good coffe ..but no,nothings.

Wonderful staff. Would stay here again in a heartbeat. The light in our bathroom broke down and they couldn’t move us as they were fully booked. They gave us torches to use and treated us to dinner in the restaurant.

Didn’t realise it was a B&B when I booked it. Was happy with the stay regardless. It had what we needed and it was clean and tidy. Management was friendly and helpful. The only issue we had was the shower head really lacked pressure.

Only one key for a twin room. My friend couldn’t leave her bag 30 mins before check in time. No one around to help. Mould in the shower It definitely wasn’t worth the money we paid.