Great location in Zipolete, very rustic, which was what we wanted. Had a hard time finding our reservation from Hotels. Finally took us to our room, which was NOT the Superior we booked. Said he did not have that available but could maybe move things around by tomorrow, claimed Hotels.com did not communicate the type of room we paid for. Called Hotels.com to try and get some help, but though they tried were basically helpless. The next day I went to front desk and spoke with a different person who understood and after a while he moved us.