Overall Ratings & Reviews LooP Alcala Adults Only

The room with private bathroom was a basement unit with tiny window to the street and noisy. No AC or mosquito screens in the windows, just a little fan to account to Madrid summer weather (?). Bathroom's floors stayed dump due to lack of AC. The poor lady that cleaned the hallways did a good job, but no amount if good will can top stingy owners. Not a single shelf, drawers, hangers to put clothes. The pictures look minimalist and great, but are deceiving. The lack of comfort in the room, on the other side, does encourage to get out and visit places.

Started badly. Self check in, but no prior reminder to do this. Stuck on the street for 40 minutes. Phone not answered, eventually made contact by Whatsapp. The property itself is basic, but clean and comfortable, good value. An excellent concept, but the customer service backup should improve. Hotels.com was useless! Tried for ages to reach a live agent, to no avail.

The room was very clean, and the bed was comfortable. The hotel is in a great location, close to many places for eating and drinking, with the metro just a 4-minute walk away. The internet connection was excellent. However, the bathroom space was extremely small. I have an average to small build, yet I felt very cramped in the shower—it was difficult to move my arms. There wasn’t even a single hook for hanging clothes. Additionally, no bottled water was provided, and there was a door that made an annoying sound every time it opened or closed. The towels were also of very low quality. Overall, the price-quality ratio is good, but addressing these small issues would be a great plus for the property.

En lo general buena, la forma de salir la peor con la limpiadora tumbándonos la puerta, los pasos por las áreas comunes se escuchan…

Bien en general

Estadia ótima, localização perto de restaurantes, metrô. Lugar tranquilo, fácil acesso, muito limpo, cheiroso e moderno, novo. Recomendo super

J’ai réservé une chambre avec salle de bain privée, en tout cas c’est ce qui m’était indiquée quand j’ai sélectionné la chambre. En arrivant sur place, j’ai eu une chambre sans salle de bain et on m’a informé que je n’avais pas de salle de bain privée dans la réservation, très mauvaise surprise, nous ne sommes pas restées à l’hôtel.

La habitación estaba limpia y en buenas condiciones. Sin embargo era súper ruidosa, se escuchaba el flujo de clientes y ruidos desde otra habitaciones. El baño muy pequeño y al ser compartido es un problema si no se mantiene constantemente limpio y para eso habría que tener alguien siempre en las instalaciones. No fue el caso. Estuvo ok por una noche, pero no volvería.

O quarto não tinha banheiro

El alojamiento esta bueno facil apacar la abitacion super limpias y muy conveniente de precios.

Quarto e banheiro muito bons. Porem, passei 1 noite no hotel e tive a pior experiência. Eu e meu marido ficamos em um quarto que ficava no térreo. Um casal chegou no hotel meia noite batendo nas janelas e porta principal do hotel. Pediam para abrir a porta. Ficamos com medo e pedimos ajuda. Mandamos mensagem para a proprietária mas não responderam e nem ofereceram ajuda. Depois do ocorrido não dormimos mais. O casal ficou batendo nas janelas e portas durante muito tempo. O hotel não fez nada para solucionar.