Overall Ratings & Reviews White Lotus - LoftAffair Collection

Property was clean upon arrival and well laid out/decorated. Close to the square and easy to get around by foot. Shop right next door for provisions was handy. However, the first night we arrived at 2am and the instructions for the keypad were not clear, you have to press the bell FIRST before entering the number, then the bell again. Stood outside for 30 minutes trying to call for help, but all the automated switchboards were in Polish, then eventually it hung up on you. Thank god we figured it out by trial and error but it was a horrible first experience and we thought we were going to be stuck without a place to stay in the middle of the night. The main light in our room flickered horribly when turned on, so we couldn't use that for the duration of our stay. Additionally the bathroom sink was partially blocked. The kitchen was fine, though the only frying pan did not work with the induction stove and was useless. It then came to checkout day. We were told 11am. At 10.55 someone knocked on our door and we said to come back later. They started banging on the door constantly until I opened it. I was met with a cleaner who only spoke Polish, I made clear I didn't understand her but she just kept talking at me. Eventually she showed me her phone alarm with time set to 11. I tried to tell her she was early but it was useless. So we ended up leaving at 11.08, late because of this pointless conversation with her, and frustrated. A horrible last experience to our holiday.

Great location. Lovely clean room. Comfy bed. Messaged before regarding early check in but no response. Despite this as i could have called by phone i would highly recommend as it had fridge, sink, microwave.

Amazing stay, greatest location. Clean and luxury accommodation.

So great that we stayed here twice

An amazing property, in the heart of Krakow's old city, can't get better than that. This is one of the best hotels ever, amazing solution for families traveling with kids. Can't recommended more.

Really wonderful stay at this residence

Wonderful stay. Loved the Nespresso machine as great shower/bathroom. I guess my only criticism would be the exterior door sticks. You think you have in incorrect code but just push very hard! The same applies to exiting! Would definitely recommend!

We enjoyed staying at this lovely property. It is close to the Old Town of Krakow. It is clean and safe. The issue that we had was the front entry door really sticks. Many other guests also struggled to get in and thought the electronic code was not working. A really hard push is required to get in or out.

We had a number of issues while staying at this property unfortunately. The AC was down when we arrived, we lost hot water for a day, also missing towels one day as well. The team was very responsive at least. I would likely do a traditional hotel the next time. Location is as great though.

Pay attention to the parking details. There is NONE!

Loved this little apartment with laundry facilities. It is modern and tastefully decorated. It is literally a stones throw to everything in the old city. Lovely cafe downstairs called Cakestar. Absolutely loved my time here and would gladly stay again.

Apartment was beautifully decorated, very modern and extremely clean. The location is perfect for the central square and the old town. It is well equipped but the kitchen is limited so you may struggle to make a full meal, however, you dont need to with all the amazing and affordable restaurants on your doorstep. We had a slight problem with our a/c when we were there but it was resolved very quickly and professionally. Only downside was although luggage storage is provided, it is in another location 10 mins walk away and was not particularly secure.

Easy check in, perfect location if you don’t have a car, clean

Really amazing stay! Very safe and clean!

Great 2BR 2 bath apartment for 3-4 adults. A few minute walk to main square.

Beautiful place

The apartment was very nice and spacious. We are a family of 6 and it was roomy for us. It was clean and equipped with small kitchen. There were 2 spacious full baths in our apartment.Communication with the property manager was very pleasant and efficient. Location is perfect. Close to restaurants, museums and convenience stores. Walking distance to the Rynek’s square and the market and souvenir shops. We felt safe and transportation is easy. The best stay we’ve had in Europe. We would stay here again. Thank you! We had a wonderful time! 😊

Beautiful apartment. Extremely clean, beautifully decorated and just overall a nice place to stay.

Beautiful apartment, safe feeling communal close, close to market square and nearby shops and restaurants, excellent communication, small issue rectified promptly, would not stay anywhere else in Krakow

Fantastic experience! Stayed with 2 adults and 3 children in December 2023-January 2024. New Years Eve from the rooftop was amazing! Very clean place with comfortable beds. Good communication. Less than 5 minutes walk from city centre. About a 10 minute walk from train station. Highly recommended!