8.4
Very Good
From 2,105 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.4

Meal

7.9

Location

8.7

Service and Facilites

8.4

People often mention about The Jayakarta Villas Anyer
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Room Space (45)
Surroundings (41)
Bedroom (41)
Family Friendly (39)
Staff Friendliness (38)
Hotel Area (38)
Bathroom (36)
Accessibility (35)
Ambiance (33)
Variety (28)
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Traveler Reviews The Jayakarta Villas Anyer

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20
40
Customer reviews
J***n
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9.4
/10
Reviewed 3 week(s) ago
Suggestions: Many door handles need to be repaired, cable routes too
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Accommodation's Reply
07 Aug 2025
First of all, we sincerely apologize for any inconvenience you experienced. We always strive to provide the best service to our guests, and we apologize for any discrepancies in your expectations. We will share this feedback with our staff to ensure this does not happen again.
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Ozkar F. H.
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8.5
/10
Reviewed 4 week(s) ago
A family vacation. The hotel's atmosphere is very child-friendly. The hotel offers very close access to Anyer Beach. The breakfast options are very minimal, with adequate flavors for a star-rated hotel. Pool maintenance should be well-maintained, and water purification should be maximized. Reduce the use of chlorine or calcium hypochlorite (Ca(ClO)₂), which is very dangerous for health, especially for children.
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2 people find it helpful
Accommodation's Reply
07 Aug 2025
Thank you, Mr. Ozkar, for your positive review of our hotel's atmosphere and constructive criticism of our service. We are committed to providing the best possible customer service and will use your feedback as an opportunity for improvement.
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R***A
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Leisure
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8.3
/10
Reviewed 7 week(s) ago
bathroom shower hot water tap does not work in room 211, lots of mosquitoes..suggestion if you want to stay overnight, provide mosquito repellent..window curtains can't be raised..lots of dust..under the mattress sofa table..slow wifi..food in the restaurant still needs to be improved..otherwise it's good..staff are friendly and ready to help..
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3 people find it helpful
Accommodation's Reply
09 Jul 2025
First of all, we sincerely apologize for any inconvenience you experienced. We always strive to provide the best service to our guests, and we apologize for any inconvenience you experienced. We will share this feedback with our staff to ensure this does not happen again.
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Ana N.
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Staycation
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8.5
/10
Reviewed 7 week(s) ago
The hotel staff is friendly and helpful.
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1 people find it helpful
Accommodation's Reply
09 Jul 2025
Thank you Ms. Ana, We hope to welcome you back to our hotel on a better occasion.
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R***a
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Leisure
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10.0
/10
Reviewed 8 week(s) ago
the staff are friendly and the comfort is okay
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Accommodation's Reply
09 Jul 2025
Thank you Mrs. Rika, We hope to welcome you back to our hotel on a better occasion.
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H***y
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8.8
/10
Reviewed 9 week(s) ago
Strategic, very spacious villa can be for a large family. Access to the beach is very close with good beach quality. Very recommended.
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2 people find it helpful
Accommodation's Reply
09 Jul 2025
Thank you Mr. Hardhy, I am very happy to hear that your stay at Hotel Jayakarta Anyer was very pleasant.
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R***y
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Staycation
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8.5
/10
Reviewed 9 week(s) ago
The staff is friendly, the dishes in the restaurant are like the spices are not that great
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1 people find it helpful
Accommodation's Reply
09 Jul 2025
Sorry, Mr. Ruly, if our dining options are less than satisfactory. We continue to strive to improve the menu and quality of service based on guest feedback. Thank you for your input, sir.
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M***d
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Staycation
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9.1
/10
Reviewed 9 week(s) ago
Thank you for the decoration.. Unfortunately for breakfast at that time it was a'la carte not buffet but overall it was delicious & the family was happy..
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3 people find it helpful
Accommodation's Reply
09 Jul 2025
Thank you sir, We are very happy to hear that you enjoyed your accommodation and the breakfast we provided.
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I***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
pretty good,, it's just that the villa's interior seems poorly maintained, the room's toilet is dirty, the edges of the villa's yard are messy,, no one sweeps it,,, looking at it makes me scared of snakes, no karaoke, no rice noodles, no slippers for inside... for complete facilities,, breakfast food has many variants but the taste is B aj....
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4 people find it helpful
Accommodation's Reply
09 Jul 2025
First of all, we sincerely apologize for any inconvenience you experienced. We always strive to provide the best service to our guests, and we apologize for any inconvenience you experienced. We will share this feedback with our staff to ensure this does not happen again.
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Dianita A.
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Staycation
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8.5
/10
Reviewed 10 week(s) ago
Overall, staying here is comfortable. From the location and facilities. It's just that, maybe because it's not always crowded, so there are some properties that are lacking maintenance. Like the bathroom door whose bottom is a bit broken, a small chair with an ugly wooden shape, a kettle in the room whose lid is off, a refrigerator with no shelves in the door. The wifi signal is unstable because it sometimes disappears. The AC is cold. The hot water in the bathroom is abundant, for example, there is no hot water for the shower because the bathtub already uses hot water. This is great. For food, we didn't get buffet facilities because there were only a few hotel guests, so the choice was between 3 breakfast menus. For the taste, it was enough, still fits the tongue, not strange and the portion is enough to fill the stomach in the morning. The location is very close to the beach, just blinking to get to the beach. Alhamdulillah, we got all the weather on the beach, from hot to drizzle and rain too. So far it's safe in the hotel even though it got windy rain on the last night of our stay. The staff are all helpful and friendly.
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2 people find it helpful
Accommodation's Reply
07 Aug 2025
Thank you, Ms. Dianita, for your positive review of our hotel's atmosphere and constructive criticism of our service. We are committed to providing the best possible customer service and will use your feedback as an opportunity for improvement.
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W***e
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Staycation
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8.5
/10
Reviewed 10 week(s) ago
The hotel staff is very friendly, the place is comfortable, next time I will definitely stay here again. 🫶🏻
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1 people find it helpful
Accommodation's Reply
07 Aug 2025
Thank you ma'am and we hope you come back with us again soon, and can provide you with a comfortable and enjoyable stay.
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ajat s.
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Staycation
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6.5
/10
Reviewed 11 week(s) ago
Room wasn't clean properly, dusty.
1 people find it helpful
Accommodation's Reply
07 Aug 2025
Thank you, Mr. Ajat, for choosing our hotel and taking the time to write a review. We sincerely apologize for any inconvenience you experienced. We always strive to provide the best service to our guests, and we apologize for any discrepancy in your expectations. We will share this feedback with our staff to ensure this does not happen again.
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M***d
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
The hotel condition is good, there is a swimming pool, only the AC in the family room was broken but it was repaired, the gallon of water when we arrived was only half, it should be full, I also got a promo price, then for the Pacific Ocean type, the bathroom is above all, it's a bit difficult to rinse because the rinse is above, there should be a shower so that you can rinse outside so it doesn't get dirty, the rinse area in the swimming pool should have water and more rinse rooms so that the pool doesn't get dirty from the beach sand
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Accommodation's Reply
07 Aug 2025
Your comfort is our top priority, and we apologize for any inconvenience you may have experienced. We are currently reviewing our in-room amenities to provide a more comfortable and enjoyable stay. Thank you for choosing our hotel and taking the time to write a review.
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R***a
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10.0
/10
Reviewed 12 week(s) ago
Finally able to come here again, 17 years ago I was here, finally here again with the kids.
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2 people find it helpful
Accommodation's Reply
14 May 2025
We are so glad you had a pleasant and thorough visit with us. Thank you again and we hope to have you back with us again soon.
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R***f
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
Fairly clean, there was a complaint about a broken shower that was immediately fixed by a technician. The staff is friendly and the place is very comfortable for families.
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2 people find it helpful
Accommodation's Reply
14 May 2025
We are so glad you had a pleasant and thorough visit with us. Thank you again and we hope you will be back with us again soon.
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Dimitri R.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
wonderful view, rooms are clean and spacious. great hospitality from early checked in up till checked out. mba Regina and mba dilla from front desk, Rahman from lounge and afwan from HK
3 people find it helpful
N***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
I've been to Jayakarta 5 times, the beach is not far from the villa and there are lots of games.
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2 people find it helpful
Accommodation's Reply
14 May 2025
We are so glad you had a pleasant and thorough visit with us. Thank you again and we hope to have you back with us again soon.
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F***.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
- The Wi-Fi network is not very wide. - The door is not pleasing to the eye, I suggest you replace it. - Overall, it's top for a family vacation.
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1 people find it helpful
Accommodation's Reply
14 May 2025
Thank you for letting us know about the issues you experienced during your recent stay at our property. Thank you again and we hope to have you back with us again soon.
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Siti W.
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8.2
/10
Reviewed 16 week(s) ago
The villa rooms need to be painted again because some of the ceilings are dull from leaks, and some of the doors are worn out.
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2 people find it helpful
Accommodation's Reply
14 May 2025
Thank you for letting us know about the issues you experienced during your recent stay at our property.
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Maulina M.
icon-Leisure
Leisure
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9.4
/10
Reviewed 16 week(s) ago
The place is really cool. I want to come back here again next time.
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1 people find it helpful
Accommodation's Reply
14 May 2025
We are very happy to hear that you had a pleasant stay at Jayakarta Hotels & Resorts. Thank you again and we hope to have you back with us again soon.
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Number of reviews per page
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