Rental Cost

Rental Policy

Restrictions

Reschedule

Refund

Insurance

Rental cost is determined by the pick-up/drop-off zone, route, and type of car.
Rental cost includes driver, fuel, toll, and parking fees.
Passengers must pay the extra cost that may result from changes in the pick-up or drop-off zone. In addition, passengers will also be charged with HKD 100 per additional pick-up or drop-off location. Payment must be in cash, made directly to the Zanos staff or driver.
For passengers traveling to the airport, lateness is tolerated up to a maximum of 30 minutes after the chosen pick-up time. Otherwise, the passenger will have to pay an extra charge of HKD 100 per 30 minutes.
For passengers traveling from the airport, lateness is tolerated for a maximum of 60 minutes (for domestic arrivals) or 90 minutes (for international arrivals) after the chosen pick-up time. Otherwise, the passenger will have to pay an extra charge of HKD 200 per hour.
All prices are subject to change without prior notice.

Passengers are not allowed to smoke, as well as to carry substances with strong odors and/or dangerous items into the Zanos vehicle. Dangerous items include but not limited to sharp items, flammable substances, explosives, chemicals, dangerous materials, and illegal drugs.
Passengers are not allowed to eat and drink inside the vehicle.
Passengers are not allowed to drive the Zanos vehicle.
Passengers are not allowed to use the Zanos service for criminal or illegal activities.
Passengers are responsible for the consequences resulting from violations of the policy mentioned above.

Reschedule can only be done at the latest 3 hours before pick-up time.
Your reschedule request is based on car availability.
Reschedule is free of charge. However, if there is a price difference on the rental fee between the old and new schedule, the price difference will be borned to the passenger.

To cancel your ticket and ask for a refund, call Traveloka Customer Service at 0804 1500 308.
Refund is available for cancellations made up to 24 hours before the agreed pick-up time.
Refund amount is 100% of the rental cost.
Refund amount will be returned via the payment method used during booking.

Here are the benefits of Zanos Insurance:

Medical Expenses
not covered by Zanos

Temporary Disability
not covered by Zanos

Permanent Disability / Loss of Life
up to HKD 100,000,000

Burial Cost
not covered by Zanos

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Disclaimer Title

All insurance-related matters after purchase are solely between the Insured Person and Zanos. For more information, please contact Zanos at +85 25 222 4446.
The amount of Benefits paid to the Insured Person is fully dependent on the policy of Zanos. Traveloka will not be held responsible for the amount paid to the Insured Person.

Zanos Terms & Conditions