Best Western Plus Moncton

We didn't. Get to check in

Was disappointed with the cleanliness of the room, floors and mirror were noticeable dirty

We did not have Time to enjoy our stay ! We arrived late because of the Snow storm and My son had an appointment with his oncologist! The staff was friendly and courteous! The breakfast was delicious and fast!

I loved the room with the jacuzzi it's a must for All and very clean

The pool was very cold. Our double queen room was good but our friends booked a king suite and it was awful. The room was dirty and the couch was made of pleather and was peeled beyond repair. The fridge was sat on a broken shelf that kept tilting. The pull out couch was awful and littered with popcorn and stains when you pulled out into a bed. It also didnt fit properly and therefore hit the entertainment centre which left scratches and marks all over the front of the unit. The staff were very friendly and helpful.

Pros: -some staff were kind and helpful, although the majority were not -the one staff member doing the breakfast was great -location is good -free parking -bed was comfy Cons: -dark hallways, dark rooms -rooms need updating/fixing. the couch in my room was pathetic. the leather (pleather?) was peeling so bad and there was a cheap cover over it that didn’t stay on. The wood furniture was scratched and banged up. I can understand this couch in someone’s garage or basement, and I understand it still “works”… but my goodness. Not in a hotel room. -no change rooms in pool, no towels in pool. what a pain when taking two young kids to a pool area -cleanliness was minimal, at best. for example in our room the areas under the furniture, the walls, and switches/outlets were filthy. The curtains were stained. Just a lot of inattention to real cleanliness -some of the lamps didn’t work -first world problems, but awful tvs. Glad I took my fire stick lol. Overall nothing was incredibly awful, just a lot of small annoyances and things that turned me off. I don’t recommend staying here and I won’t be back.

Easy check in

The suites were great option to share with family, separate bedroom and pull out sofa offered privacy.

The staff was friendly and the hotel was clean, but we had a room very close to the front desk and right beside the elevator. The elevator motor was noisy and annoying to hear the entire stay and, the room was very small compared to other hotels we've stayed at, and the pool was nothing special. I would still stay here again, but would probably request a different room.

I think the cost of the rooms is a bit high given how dated it is, room was cleaned very well before our stay (dirty sock under the table). Pool is very outdated and musty smelling.

Great spot to stop. Convenient laundry facilities. Only draw back was that no one informed us ahead of time that our 2nd floor room was actually ground floor as they had another floor lower that you cannot see from front of hotel.

Everything was fine, breakfast was good.

Convenient central location. Very friendly and attentive staff. Breakfast was pretty good, and well managed by the staff.

Nice stay. Pool was pretty cold. Mall nearby was good.

Clean and service

While the room was fine, and livable, it is absolutely not what we expected for over 500$ for two nights in an “upgraded” room booked a month in advance. We killed 4 large spiders and there were multiple flies in the room as well as the room had an odour of marijuana when we arrived. We had a door to leave the building from our suite, while a nice feature was covered in scuff marks and dirt and you had to slam it hard to make sure it locked. The air conditioner in the bedroom had mold clearly present and lastly the internet was so slow we ended up using data hot spots on our phones to access internet. The area also does not seem the safest, lots of boarded up windows and sirens at night.

Location was super convenient. And the staff were so helpful and friendly

Tori at reception was absolutely amazing. Hotel.com messed up my reservations and Tori got it all straightened out for us. Food was good. We enjoyed our stay considering.

Will definitely stay again

It was in a great location easy access for everything we were doing around Moncton