Capri Motor inn

The AC didn’t work resulting in waking up multiple times due to the heat.

Itnwas okay, it was a place to sleep for the night

In run-down condition. There was only one reading light for two beds. The desklamp was broken. There was only one cup for coffee in the morning and no cups in the bathroom at all.

One bed sheet had a huge stain on it and there was visible vomit on the wall in 3 places. We asked them to switch rooms or fix or clean it and the refused to do both. We have stayed in many places and this was the worst experience by far...

I did not realize the type of room I selected was only accessible by stairs, with my wife accessiblity problems was to difficult. The Hotel willingly move us to a different type of room on the ground floor. Be aware renovations are in progress. Saying the Breakfast was sparse is an under statement.

The renovation

It seems like the building was being renovated, but in the meantime first impressions were rough. A few of the windows were broken and there was garbage scattered below the ground level room windows. Our room was basic and definitely showed the age/old condition of the room. Beds were fine, towels were nice. The bathroom was partially updated, which made it more curious to see the old remnants of the room features. All in all it was fine for one night but it's not a place I would hang out in. Staff were nice enough during the short transaction of checking in. The location is quite close to the downtown area and is walking distance from restaurants.

Location is good, walking distance to town. Continental breakfast is really bad, not many options, didn’t appear to be very clean. Some days there was toast but nothing to put on it. No fresh fruit. There was a package of oatmeal one day then never saw that again. I guess they don’t make up the room during your stay unless you ask them to. I could go on but I think you get the point.

I saw some of the reviews before booking. The price reflects some changes that are happening at the hotel. Our room had all new stuff and a welcome upgrade to the height of the vanity by 4”. I have been at a few hotels lately where I feel like a giant. No complaints as we had a comfortable room and a complimentary breakfast at a very fair price.

Stayed in a newly renovated room, it was unfinished. There was a couch in the hall in front of my room which was awkward. The staff were very friendly and kind. When the renovations are complete- it would be decent place to stay.

Unsafe environment, l people cutting boards and using saws as I walked past down the hallway to my room. The room was unfinished had no night stands and wires sticking out of the wall, tape all over framing on the wall and foot prints. The lady at the front desk was very rude and didn’t want to give me my damage deposit back.

The motel is undergoing renovations and the other motels in the area as well. For a family traveling use to staying at Holiday Inns, this was unpleasant. We wanted to explore Smithers but accommodations within the town are bleak.

Tired building with worn out fixtures and fittings. Dirty valance, stained carpets, no AC, not even basic amenities in room. No fridge, no TV remote, blocked sink, painted cinder block walls (no drywall). The most basic of breakfasts - very disappointing. Wish I’d spent the extra $30 and gone elsewhere.

They are doing renovations, so there is a bit of a mess in parts of the hotel. Our room was clean and beds very comfortable. The breakfast wasn’t great, not a lot of choices and no drinks but coffee.

I would have rated 4 stars because of getting a great rate, great coffee, great parking, and acceptable level of shabbiness relative to price. However, an extra charge appeared on my visa statement from Capri and I was unable to have it resolved through the hotel. The first day that I reported the unexplained charge via telephone, no response. Second day, I spoke to the manager, emailed him as instructed, confirmed my phone number, and he said he would respond within hours. No response in 24 hours. I then reported/disputed the charge with my credit card company and it was promptly reversed. I still haven't heard from Capri for an explanation. I would recommend always getting a printed receipt on checkout and if unexplained charges appear, just report them to your credit card company.

The bed was comfortable. Their outdoor signage did state guests should be excited at coming renos. We were not advised of renos beforehand or at check-in. Earliest check-in was 3.00pm so by 6 pm one would expect room to be ready. Instead apology; room will be ready in 5 mins. Weird and no explanation. After one-half hour we decided to start unloading bags to 2nd floor room we'd paid for and received lockcard. To our astonishment an old toilet was in the hallway outside our room, a new toilet in the room entrance with 3 men working on installation!!!!. We also pointed out the wires hanging with no smoke detector attached. I felt like I was at Central station. The room was ours 2 hrs after we'd checked in. I swear I've never experienced anything like this. We just about missed ordering supper by 9 pm. We should have been told our room was a work zone and without a doubt been offered a new room. To add to this there was a new sink faucet with no hot water!!! The outside window frames had been painted along with the glass which had not been scrapped off and the windows inside were filthy. It may not be a $300 room hotel but no one should be charged over $100 for this very poor standard. On the 2nd morning a road construction crew started their trucks at about 6 am. One of the reno contractors stated they had suggested closing down a section at a time to contain disruption to patrons. Breakfast was a joke. Thank goodness we had our own cereal.

They were still building rooms. They were hammering on the walls while I was trying to rest. I didn’t have a TV to watch. People were noisy in the hallway at late hours.

The property was undergoing major renovations at the time so some of the areas of the property were less then ideal.

Great service!

Dirty under construction hallway full of material carpet dirty and stained