DoubleTree by Hilton London Ontario

Everything excellent

I stayed in lot of hotels but this one was my Worst and Horibble experience. I've got painful backache because of poor bed. I think it was a spring bed. Also everyhting looks so old, wear and tear. I didn't expect this from Hilton.

Great rooms

The service was prompt and staff were friendly. They had valet parking at about $39/day. Since they were just parking the car in a lot across the street, I think it would have been much better if they allocated us a spot and ability to park ourselves at a cheaper price. We had a nice clean room, very spacious with two bathrooms - one of which had hot water running only sometimes, for some reason. On my first night, I ordered Surf n' Turf from the onsite dining, Blake's. I asked for a medium rare steak but mine arrived so dry and overdone, it could have been burger meat from McDs without sauces to cover the mess. We thought this was a one-off since my husband's lamb stew was great but, the next day, we ordered breakfast and they forgot the fruit that was supposed to come with the meal. There were roads blocked for construction while we were there (we heard none from our room) but the area had some nice hidden gems within walkable distance: City Lights (excellent old bookstore), Attic Books (used books and curiosities), The Works Burger, Covent Garden Market.

During my stay, I experienced severe food poisoning after consuming the hotel’s breakfast, which I believe was due to the poor food quality. Following this, I was unable to continue with the breakfast service. The hotel manager informed me that I would be refunded for the breakfast charges that I had paid extra for. However, the issue was much more severe than just a missed meal. I had to seek emergency medical attention, as the doctor confirmed that my abdominal pain was a serious health concern. I spent nearly 12 hours in the emergency ward, which completely ruined my stay and disrupted my plans.

hotel and hotel staff are great and very helpful during the stay, just the downtown area of London is not good at all and they and pretty much in the heart of it.

The hotel was convenient for the convention centre. Checking into the hotel was easy & staff were very friendly. The hotel restaurant had good variety of food for dinner & live entertainment when I was there. The rooms were spacious & comfortable. There was a choice of a buffet breakfast or a la carte. Only downside was parking was outside vs underground.

Great stay. Rooms were clean and comfortable. Staff was extremely helpful and friendly.

- Hotel is good. Check in & check out process is straight forward and takes only a minute. I'm on the 5th floor and the water pressure is really nice. Great for a nice hot shower after a long day. The tub has a flippable cover and non-removable. I accidentally push it with my feet (without knowning) and all of a sudden water in the tub started to rise and not draining. LOL. Took me a minute to figure out what's wrong. - The bathroom countertop is quite low and has to bend over to wash my face, etc. Don't know why but it's the lowest I've seen in hotels that I've been through. - Parking is outside, using public parking. Or Valet park option. I saw underground garage but not sure why it's not available. Forgot to ask the reception the reason. But during my stay, I didn't use valet but instead use the public outdoor lot across from the hotel. I stayed in September 2025 and the rate is $7 for 12hrs (6-6). The problem with this is that I need to wake up at 6am to pay for the parking again (6am-6pm; 6pm-6am). But there is an option to pay via QR code or app. Just take a photo of the QR code and use it later in the hotel to pay for parking. - Bed is comfortable. Room is nice. Room has a mini fridge but no microwave. There is a microwave in the snack station besides the reception if you need a microwave. Or upgrade to a suite with microwave. - Overall would probably come back to this hotel if I return to London next September.

Booked a double queen bed room and got a two double bed room. Not a great feeling

Good location, quiet, comfortable bed, linen and pillow, Would stay here again.

There was mold growing in the comforter that we didn’t see until the morning when the light shone onto it.

Not so great. I dont think ill ever go back. Room has a musty smell from lack of ventilation. The fan in the bathroom barely seems to work (if at all). There are no windows that open and the tiny bathroom fan would be the sole source of airflow but since that doesnt really work.... the room is permanently musty... no kettle in the room for tea... no pen or note pad. Oh and no cleaning unless requested. They are also either knocking something down or building something in the lot next to the hotel. so there is a constant loud construction noise during the day. There are blackout curtains but it does not cover the whole length of the window so it doesn't do the job either. But my biggest disappointment is the location. It's dingy and very close to a shady section of the downtown area. We did not feel safe walking around after sundown. And LACK OF SECURE PARKING FOR GUESTS is probably the biggest reason ill never go back. The staff were great. I have no complaints about that. It's just not a great place and is more of a 2.5 to 3 star hotel.

House cleaning is scheduled every 4 days ,we didn't get cleaned until 5 day after making a request when no one turn up on the 4th day

Hotel and staff were fine but the paid parking across the street was quite inconvenient in that you cannot pay for all day parking but have to break it up into 2 separate payments which was confusing at the start

Upgrade your technology

Outdated room

Property was fine, met expectations but we had property stolen from my truck in the VIP lot. After talking with others apparently it’s a well known issue.

Nice and clean

Well maintained hotel. Great staff at check in, valet, and breakfast place.