Fairmont Empress

Hotels
9.0
/10
Exceptional
1,737 reviews

What Guests Say About Their Stay

Daniela
10.0
/ 10
Our stay at the Empress was absolutely incredible! From the moment we checked in, the service was exceptional. The front desk staff was welcoming and helpful, and the team that brought water, ice, and prepared our room at night went above and beyond. Breakfast was another highlight—our waiter was incredibly kind, and the PNW Eggs Benedict recommendation was spot on! Every detail of our stay was handled with care, making our experience truly memorable. We highly recommend the Empress and can’t wait to return!
James
10.0
/ 10
A classic hotel that has been so carefully maintained. The integrity of the staff, from check-in, to housekeeping and management is first class. My wife and I have stayed in hotels in 12 countries, and I can honestly say the Fairmont Empress is among the best.
Jessica
10.0
/ 10
Service was unmatched, everyone was happy and pleasant, as well as extremely helpful.
In the Area
See Map
721 Government St, Capital Regional District, British Columbia, Canada, V8W1W5

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Fairmont Empress is a hotel in a good neighborhood, which is located at Capital Regional District. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Fairmont Empress

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721 Government St, Capital Regional District, British Columbia, Canada, V8W1W5
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Discover More About Fairmont Empress

Location


Fairmont Empress is a hotel in a good neighborhood, which is located at Capital Regional District.

About Fairmont Empress

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Fairmont Empress exclusively for you.

Get precious and unforgettable moment during your stay at Fairmont Empress.

All facilities in Fairmont Empress

Others Fairmont Empress
Others

Things to Do

  • Hot tub
  • Indoor pool
  • Picnic area
  • Garden
  • Shops
  • Shops
  • Spa
  • Health club
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Tours
  • Multilingual staff
  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Ballroom
  • Terrace
  • Smoking area
  • Parking (surcharge)

Business Facilities

  • Conference center
  • Business center
  • Conference room
  • Meeting rooms
  • Conference rooms

Public Facilities

  • Others
  • Coffee/tea in lobby
  • Restaurant
  • Safety deposit box

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Souvenir shop

Food and Drinks

  • Bar
  • Breakfast

Transportation

  • Limo or town car service
  • Valet parking (surcharge)

Shuttle Service

  • Ferry terminal shuttle (surcharge)
  • Cruise shuttle (surcharge)

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Fairmont Empress

Important Note
  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 37.00 per day (in/out privileges)
  • Valet parking fee: CAD 51.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • This property uses solar energy, plus a grey water recycling system
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • The photos are representative of rooms offered and may differ from the actual room received.

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Hotel only accepts guests with minimum age of 19

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 16:00 - Before 11:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Fairmont Empress
431
Number of floors in Fairmont Empress
8
Another facilities in Fairmont Empress
Hot tub, Indoor pool, Picnic area, Garden, Shops

Frequently asked question in Fairmont Empress

What are available facilities at Fairmont Empress?
There are top facilites at Fairmont Empress such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Fairmont Empress?
The standard check-in time at Fairmont Empress is starting from From 16:00 while the latest check-out time is at Before 11:00
Does Fairmont Empress provide breakfast?
Yes, Fairmont Empress provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Fairmont Empress

9.0
Exceptional
From 1,737 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.2

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Traveler Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
shubhan
icon-Business
Business
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Awesome stay
Francisco
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Nice hotel
Daniela
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Our stay at the Empress was absolutely incredible! From the moment we checked in, the service was exceptional. The front desk staff was welcoming and helpful, and the team that brought water, ice, and prepared our room at night went above and beyond. Breakfast was another highlight—our waiter was incredibly kind, and the PNW Eggs Benedict recommendation was spot on! Every detail of our stay was handled with care, making our experience truly memorable. We highly recommend the Empress and can’t wait to return!
Read More
Catherine
icon- with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Friendly staff!
Anaihita
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The worst Fairmont we have been to please don’t bother. Old dingy rooms terrible service and just a terrible experience overall I would barely give this hotel a 3 star
James
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

A classic hotel that has been so carefully maintained. The integrity of the staff, from check-in, to housekeeping and management is first class. My wife and I have stayed in hotels in 12 countries, and I can honestly say the Fairmont Empress is among the best.
David
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Luxury experience except for the staff who contradicted each other and were generally unhelpful. The staff were very friendly, though. Would recommend booking everything far in advance.
Jessica
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Service was unmatched, everyone was happy and pleasant, as well as extremely helpful.
Arielle
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Was a bucket list stay! And it was amazing. Top notch service!
NARENDRA
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Restaurant is ordinary with overpriced food.
Jennifer
icon-Business
Business
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel itself is classic and beautiful. The room was basic, small and smelled a bit musty but absolutely fine for a one night stay. I was surprised by the lack of cleanliness though. The baseboards in the bathroom were filthy, covered in dust hair and mold. I also found a pair of dirty socks in one of the drawers. Based on what i could see, I was very concerned about what else hadn't been cleaned that I couldn't see. Wouldn't stay here again, but glad to have checked it off the bucket list.
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Rick
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Rooms were beautiful and quite, staff very friendly . The whole experience was wonderful
Ralph
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Celebrating a birthday, we stayed at the Empress for 3 nights. It was a great experience. The service across the board was fantastic. The food and food service was outstanding and we enjoyed drinks in the evening overlooking the waterfront. The hotel is incredible in design and furnishings. We were so happy that we chose this place and look forward to coming back!
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charanpreet
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Need smart tvs in rooms
Veronica
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was great
vijay
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Overall good experience.
Ian
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Always a beautiful property
John
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Had a great time.
Tim
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great location and amenities
Andrew
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very convenient location in the heart of Victoria
Number of reviews per page
20
40

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Others 4 Fairmont Empress

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.