Fairmont Empress

Hotels
9.0
/10
Exceptional
1,737 reviews

What Guests Say About Their Stay

Reanna
10.0
/ 10
Stayed here for my 30th bday and it was so lovely! The staff even brought up a personalized birthday card and a complimentary cake!
PATRICIA
10.0
/ 10
the historic property the high tea the evening sips all an experience that was a true delight
christopher
10.0
/ 10
No closed caption on tv for hearing impaired. There technicians failed. For someone who is hard of hearing f I. 2025 - seems ridiculous. Rooms were old. Partially updated. Too expensive. Other options nearby.
In the Area
See Map
721 Government St, Capital Regional District, British Columbia, Canada, V8W1W5

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Fairmont Empress is a hotel in a good neighborhood, which is located at Capital Regional District. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Fairmont Empress Address: Map & Location

721 Government St, Capital Regional District, British Columbia, Canada, V8W1W5
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Discover More About Fairmont Empress

Location


Fairmont Empress is a hotel in a good neighborhood, which is located at Capital Regional District.

About Fairmont Empress

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Fairmont Empress exclusively for you.

Get precious and unforgettable moment during your stay at Fairmont Empress.

All facilities in Fairmont Empress

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Others

Things to Do

  • Hot tub
  • Indoor pool
  • Picnic area
  • Garden
  • Shops
  • Shops
  • Spa
  • Health club
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Tours
  • Multilingual staff
  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Ballroom
  • Terrace
  • Smoking area
  • Parking (surcharge)

Business Facilities

  • Conference center
  • Business center
  • Conference room
  • Meeting rooms
  • Conference rooms

Public Facilities

  • Others
  • Coffee/tea in lobby
  • Restaurant
  • Safety deposit box

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Souvenir shop

Food and Drinks

  • Bar
  • Breakfast

Transportation

  • Limo or town car service
  • Valet parking (surcharge)

Shuttle Service

  • Ferry terminal shuttle (surcharge)
  • Cruise shuttle (surcharge)

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Fairmont Empress

Important Note
  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 37.00 per day (in/out privileges)
  • Valet parking fee: CAD 51.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • This property uses solar energy, plus a grey water recycling system
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • The photos are representative of rooms offered and may differ from the actual room received.

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Hotel only accepts guests with minimum age of 19

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 16:00 - Before 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Fairmont Empress
431
Number of floors in Fairmont Empress
8
Another facilities in Fairmont Empress
Hot tub, Indoor pool, Picnic area, Garden, Shops

Frequently asked question in Fairmont Empress

What are available facilities at Fairmont Empress?
There are top facilites at Fairmont Empress such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Fairmont Empress?
Check-in time at Fairmont Empress is staring from From 16:00 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Fairmont Empress provide breakfast?
Yes, Fairmont Empress provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Fairmont Empress?
Fairmont Empress is officially classified as a 4.5-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Fairmont Empress have?
Fairmont Empress has 8 floors.
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More Reviews from Other Guests in Fairmont Empress

9.0
Exceptional
From 1,737 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.2

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Traveler Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
Robert
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It is nice but the staff is overhelmed. The vallets are awesome. The conceirge is lazy. The boss came by and had something more important for the hostess to do. We had to eat somewhere else because she never comes back. Disappointed with the level of service.
Mandy
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beautiful hotel. Great staff
Jaime
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Fantastic hotel but they don’t have a hot tub, just a whirlpool
Mardjuki
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Amazing hotel and close proximity to anything. Great staff and facilities.
Reanna
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Stayed here for my 30th bday and it was so lovely! The staff even brought up a personalized birthday card and a complimentary cake!
Dio
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Bathroom way small 1900 style if you are into that.
PATRICIA
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

the historic property the high tea the evening sips all an experience that was a true delight
Mehran
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent hotel in Victoria.
christopher
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

No closed caption on tv for hearing impaired. There technicians failed. For someone who is hard of hearing f I. 2025 - seems ridiculous. Rooms were old. Partially updated. Too expensive. Other options nearby.
Maria
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The room was comfortable but very basic. Nothing too special, not worth the money.
ZHIXIAN
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

excellent service and beautiful location
Kiera Dianne
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful property, very nice staff
Tauvy
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful, stagg was very kind, perfect walking distance to most places .
Rhonda
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The Empress is a lovely property with the best location in Victoria. We had harbor view room with beautiful sunset views. The bed was super comfortable and all the amenities were top notch. I highly recommend upgrading to gold program which includes breakfast, canapés and desserts in the evening. The lounge and private balcony is amazing.
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Pamela
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

As always, the rooms are super comfortable. The bed gave us a great night's sleep and we woke up refreshed. The staff at the Empress, including all housekeeping and maintenance go out of their way to be friendly and welcoming. This was our third or fourth stay at the Empress, and every time we are here we feel like we're at our second home - what could be better?
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Kim
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Spacious and clean, great staff, wait time for check in was a bit long, had to wait nearly 30 minutes
Harbir
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Our room was looking over back roof :( for the cost I’d expect a better
Karen
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was such a special stay. Everything was just lovely. My only very small complaint was the TV channels were very limited, and our Netflix and Hulu accounts didn't work in Canada. One night we wanted to stay in and order room services, but there was nothing good to watch. So we ended up going swimming. Everything else was great, particularly the staff.
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larry
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

location
Laura
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lovely property, great location and very friendly and accommodating staff.
Number of reviews per page
20
40

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Others 4 Fairmont Empress

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.