Fairmont Empress

Hotels
9.0
/10
Exceptional
1,737 reviews

What Guests Say About Their Stay

Lisa
10.0
/ 10
The gardens are beautiful and the afternoon tea is an experience not to be missed.
Tim
10.0
/ 10
FREE EV charging in their parking garage. They turned down the bed for us which was a nice touch.
Evan
10.0
/ 10
I want to give a shout out to the Fairmont Empress and the staff and specifically Mark . I accidentally booked a non redundable trip for 1 night for the wrong night. Mark and the staff worked with Expedia to resolve the issue and allow my friend and I to atay at the hotel as intended within our budget for our West Coast bucket list trip. It really made our trip that Mark and the Fairmont Staff csme through and resolved the issue even though theybwere under no obligation to do so as i made the booking mistake.
In the Area
See Map
721 Government St, Capital Regional District, British Columbia, Canada, V8W1W5

Main Facilities

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This accommodation offers:
Indoor pool
Bar
Hot tub
Steam room
Children pool
Laundry service
Restaurant
Luggage storage
Garden
Health club
Fitness center
Fairmont Empress is a hotel in a good neighborhood, which is located at Capital Regional District. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Fairmont Empress Address: Map & Location

721 Government St, Capital Regional District, British Columbia, Canada, V8W1W5
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Discover More About Fairmont Empress

Location


Fairmont Empress is a hotel in a good neighborhood, which is located at Capital Regional District.

About Fairmont Empress

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Fairmont Empress exclusively for you.

Fairmont Empress is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Fairmont Empress.

All facilities in Fairmont Empress

Others Fairmont Empress
Others

Things to Do

  • Hot tub
  • Indoor pool
  • Picnic area
  • Garden
  • Shops
  • Shops
  • Spa
  • Health club
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Tours
  • Multilingual staff
  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Ballroom
  • Terrace
  • Smoking area
  • Parking (surcharge)

Business Facilities

  • Conference center
  • Business center
  • Conference room
  • Meeting rooms
  • Conference rooms

Public Facilities

  • Others
  • Coffee/tea in lobby
  • Restaurant
  • Safety deposit box

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Souvenir shop

Food and Drinks

  • Bar
  • Breakfast

Transportation

  • Limo or town car service
  • Valet parking (surcharge)

Shuttle Service

  • Ferry terminal shuttle (surcharge)
  • Cruise shuttle (surcharge)

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Fairmont Empress

Important Note
  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 37.00 per day (in/out privileges)
  • Valet parking fee: CAD 51.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • This property uses solar energy, plus a grey water recycling system
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • The photos are representative of rooms offered and may differ from the actual room received.

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Hotel only accepts guests with minimum age of 19

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Check-In / Check-Out Time
From 16:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Fairmont Empress
431
Number of floors in Fairmont Empress
8
Another facilities in Fairmont Empress
Hot tub, Indoor pool, Picnic area, Garden, Shops

Frequently asked question in Fairmont Empress

What Time is Check In & Check Out at Fairmont Empress?
Check-in time at Fairmont Empress is staring from From 16:00 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Fairmont Empress provide breakfast?
Yes, Fairmont Empress provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Fairmont Empress?
Fairmont Empress is officially classified as a 4.5-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Fairmont Empress have?
Fairmont Empress has 8 floors.
How many rooms are available at Fairmont Empress?
Fairmont Empress has 431 rooms in total.
See All

More Reviews from Other Guests in Fairmont Empress

9.0
Exceptional
From 1,737 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
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Traveler Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
jun
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Not worth
Lisa
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The gardens are beautiful and the afternoon tea is an experience not to be missed.
Deepika
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Good service
Tim
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

FREE EV charging in their parking garage. They turned down the bed for us which was a nice touch.
blaine david
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room odor and problems with the AC unit
Catherine
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We thought this would be a real treat staying here but it turned out to be an expensive stay in a pretty average hotel. The robes were over washed cotton ones that I would throw away at home. We paid upfront through Expedia for two rooms and my card was charged $642 after we left and I have called several times to ask why and was told it was an error and my card would be credited, which has not happened and I have had to dispute it with my credit card company. The women’s change room for the pool and gym was absolutely disgusting. Towels piled high on the floor and just generally gross. Clearly they do not have staff to keep the area clean and tidy and I can only assume they clean it once in the morning and then that’s it. By the end of the day it was a disaster area. The staff we dealt with were really fantastic and no complaints there. I had a fantasy to spend my retirement years touring the various fairmont hotels. This stay definitely turned me off that idea.
Read More
cheryl
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beautiful, historic hotel. Grounds were amazing
Evan
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I want to give a shout out to the Fairmont Empress and the staff and specifically Mark . I accidentally booked a non redundable trip for 1 night for the wrong night. Mark and the staff worked with Expedia to resolve the issue and allow my friend and I to atay at the hotel as intended within our budget for our West Coast bucket list trip. It really made our trip that Mark and the Fairmont Staff csme through and resolved the issue even though theybwere under no obligation to do so as i made the booking mistake.
Read More
Ben
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff extremely welcoming and helpful, I'm amazed it's not 5 star. Everything felt smooth and professional. Pool is great for kids loads of room. Air con works well in rooms. Doors a little thin to rooms so some noise from hallway. Had to bail on hotel breakfast as the queue was too long. Bar and dinner food was great. Few quirks like small bathrooms and lifts to pool difficult to navigate, but justified as an old historic building.
Read More
Ellen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Perfect location.
steve
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Our stay was great. The historic building was beautiful. Our bed was very comfortable. The bathroom was very clean. We had a nice view of the garden below and the parliament building. Toilet did not work. Maintenance guy came up said he needed a new part. He would not be able to get the part until tomorrow. But that it would be sufficient to use. It was not we had to call front desk again, maintenance guy showed up with a new part and fixed it.
Read More
Joanna
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Awful staff at every turn, front front desk to concierge to restaurant. The lates updates took away historical charm so I was very disappointed with that. Worst stay at historic hotel anywhere.
Joe
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We loved our stay so much we became award memebers
jim
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

All facets First Class!!
Oleg
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Icon hotel with so much to see and explore. Great location
Christine
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Placed in a terrible gold floor room with “view” of brick wall.
Fred
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The Empress Rules!! She does not disappoint. Stellar hotel and city! Do not miss the scrumptious High Tea, $80 US $109 Canadian. Take taxi to Butchart Gardens and leave at 8:30 am to avoid the tsunami of cruise ship passengers. Opens at 9. Hotel’s only imperfection is no small wooden seat is needed in the shower.
traci
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel is outdated. Our room was so far away, like a maze from the main entrance. Elderly people would have a hard time finding their way.
Stéphane
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

An amazing experience. Staff were wonderful and the sunset view over the harbour are one of a kind.
Benjamin
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Absolutely fabulous incredible hotel! We loved it so much
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Fairmont Empress

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 1,737 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
jun
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Not worth
Lisa
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The gardens are beautiful and the afternoon tea is an experience not to be missed.
Deepika
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Good service
Tim
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

FREE EV charging in their parking garage. They turned down the bed for us which was a nice touch.
blaine david
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room odor and problems with the AC unit
Catherine
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We thought this would be a real treat staying here but it turned out to be an expensive stay in a pretty average hotel. The robes were over washed cotton ones that I would throw away at home. We paid upfront through Expedia for two rooms and my card was charged $642 after we left and I have called several times to ask why and was told it was an error and my card would be credited, which has not happened and I have had to dispute it with my credit card company. The women’s change room for the pool and gym was absolutely disgusting. Towels piled high on the floor and just generally gross. Clearly they do not have staff to keep the area clean and tidy and I can only assume they clean it once in the morning and then that’s it. By the end of the day it was a disaster area. The staff we dealt with were really fantastic and no complaints there. I had a fantasy to spend my retirement years touring the various fairmont hotels. This stay definitely turned me off that idea.
Read More
cheryl
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beautiful, historic hotel. Grounds were amazing
Evan
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I want to give a shout out to the Fairmont Empress and the staff and specifically Mark . I accidentally booked a non redundable trip for 1 night for the wrong night. Mark and the staff worked with Expedia to resolve the issue and allow my friend and I to atay at the hotel as intended within our budget for our West Coast bucket list trip. It really made our trip that Mark and the Fairmont Staff csme through and resolved the issue even though theybwere under no obligation to do so as i made the booking mistake.
Read More
Ben
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff extremely welcoming and helpful, I'm amazed it's not 5 star. Everything felt smooth and professional. Pool is great for kids loads of room. Air con works well in rooms. Doors a little thin to rooms so some noise from hallway. Had to bail on hotel breakfast as the queue was too long. Bar and dinner food was great. Few quirks like small bathrooms and lifts to pool difficult to navigate, but justified as an old historic building.
Read More
Ellen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Perfect location.
steve
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Our stay was great. The historic building was beautiful. Our bed was very comfortable. The bathroom was very clean. We had a nice view of the garden below and the parliament building. Toilet did not work. Maintenance guy came up said he needed a new part. He would not be able to get the part until tomorrow. But that it would be sufficient to use. It was not we had to call front desk again, maintenance guy showed up with a new part and fixed it.
Read More
Joanna
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Awful staff at every turn, front front desk to concierge to restaurant. The lates updates took away historical charm so I was very disappointed with that. Worst stay at historic hotel anywhere.
Joe
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We loved our stay so much we became award memebers
jim
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

All facets First Class!!
Oleg
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Icon hotel with so much to see and explore. Great location
Christine
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Placed in a terrible gold floor room with “view” of brick wall.
Fred
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The Empress Rules!! She does not disappoint. Stellar hotel and city! Do not miss the scrumptious High Tea, $80 US $109 Canadian. Take taxi to Butchart Gardens and leave at 8:30 am to avoid the tsunami of cruise ship passengers. Opens at 9. Hotel’s only imperfection is no small wooden seat is needed in the shower.
traci
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel is outdated. Our room was so far away, like a maze from the main entrance. Elderly people would have a hard time finding their way.
Stéphane
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

An amazing experience. Staff were wonderful and the sunset view over the harbour are one of a kind.
Benjamin
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Absolutely fabulous incredible hotel! We loved it so much
Number of reviews per page
20
40