The Water Tower Inn, BW Premier Collection

Nice stay

This property was clean and all staff we encountered were friendly and efficient. The property is in serious need of a facelift, very worn and run down

Well maintained property friendly staff.

3rd time staying and enjoy it each.

Not the friendliest staff - convenient food options

It was great

3 star hotel was a joke, 1 pool in working codition, courtyard had ponds and fountins that were all broken and filled with Alge. Beds were broken springs and super uncomfortable, pillows were garage. Worst sleep of my life. Super small room with 2 queens for my wife and 3 kids, barely could move. Not what i was expecting for over 200$ a night. Should of stayed at the motel down the steeet for 70$

Great location. Quick check in and check out. Staff was friendly and helpful. Room was very spacious for travelling with family.

We checked in late, after driving all day, we arrived around 9pm, the pool closed at 10 pm so the kids were still happy to have some swim time before bed. The check in clerk was so lovely, she was having problems with the computers so her manager (it was a night supervisor) came over to help. She was so rude, short and demeaning to both her staff member, then towards me. I was so put off, but we were so tired, or we would have canceled and went elsewhere. It didn't get better from there, the pool staff (1 person, male, young guy) was so hot and bothered by us and the other patrons asking for a towel (they keep those locked up) then told us the pool, sauna and area actually closed 30 minutes earlier then we were told at front desk and what is advertised on their website and the Expedia App (10pm they closed at 930). The whole experience was awful. we went back down to front desk to get snacks and oh boy, you would have thought I asked this women to make my kids doritos from scratch, a whole production! get the binder. get the other binder with prices in in, get your calculator, get yours pen, she huffed the entire time, like ma'am, your ledger is not my fault or problem, this young lady is doing her best (they hotel clerk) and my kids just want some chips. she was insufferable. We stayed in Sault Ste Marie for another 2 nights but made sure to change Hotels. I wouldn't stay here unless I absolutely had too.

Stay was good, hotel a little dated.

Excellent suite. Too bad there were no dishes or utensils in the kitchen. Not even a water glass ☹️

This is my favourite place to stay

In my first room, the door handle was broken in the bathroom. Thank god my friend was with me or i would’ve had to break the door down Instantly got moved to a new room with no issues.

This hotel is a bit dated but the rooms are spacious and clean. The staff is very excellent nice and helpful. Location is excellent for travellers.

Over priced, very dated

very nice place to stay

Great pool and amenities. Rooms were a little tight in space

Good

Very nice will return here

Again booked an accessible room but when we arrived there was not one available. Thankfully I have learned to travel with some equipment to make the bathroom work. We did have a very nice walkin shower and brought up a shower chair.