Sonesta Hotel Ibague

Hotels
9.0
/10
Exceptional
483 reviews

What Guests Say About Their Stay

Sean
10.0
/ 10
Everyone was very friendly and helpful - the hotel is adjoining to a very nice mall with many nice stores and good coffee shops :) Their breakfast in the morning has an amazing selection of different options too!
Ralph
10.0
/ 10
The breakfast and staff members were fantastic. Attention to detail. Very clean.
Charlene
10.0
/ 10
This beautiful hotel felt a home away from home. The staff were very pleasant and was always willing to help and also friendly. The breakfast had a big variety to choose from with numerous fruits and vegetables. Would recommend this stay for your next visit.
In the Area
See Map
Carrera 8 # 57-57 Centro comercial Acqua, Ibagué, Departamento de Tolima, Colombia, 730007

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Sonesta Hotel Ibague is located in area / city Ibagué. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Sonesta Hotel Ibague Address: Map & Location

Carrera 8 # 57-57 Centro comercial Acqua, Ibagué, Departamento de Tolima, Colombia, 730007
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Location


Sonesta Hotel Ibague is located in area / city Ibagué.

About Sonesta Hotel Ibague

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Sonesta Hotel Ibague exclusively for you.

Sonesta Hotel Ibague is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Sonesta Hotel Ibague is the right place to stay.

All facilities in Sonesta Hotel Ibague

Others Sonesta Hotel Ibague
Others

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Tours
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Smoking area
  • Parking
  • Terrace

Public Facilities

  • Others
  • Restaurant
  • Safety deposit box
  • Elevator

Food and Drinks

  • Bar
  • Breakfast

Things to Do

  • Outdoor pool
  • Shops

Business Facilities

  • Meeting facilities
  • Business center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Sonesta Hotel Ibague

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. All guests, including children, must be present at check-in and show their government-issued photo ID card or passport. Due to maintenance, this property's pool, sauna, and spa close at 3 PM on Mondays.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 13:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 13:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sonesta Hotel Ibague
91
Another facilities in Sonesta Hotel Ibague
Laundry service, Newspaper in lobby, Tours, Luggage storage, 24-hour Receptionist

Frequently asked question in Sonesta Hotel Ibague

What are available facilities at Sonesta Hotel Ibague?
There are top facilites at Sonesta Hotel Ibague such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at Sonesta Hotel Ibague?
Check-in time at Sonesta Hotel Ibague is staring from 15:00 - 00:00 while the latest check-out time is at before Before 13:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Sonesta Hotel Ibague provide breakfast?
Yes, Sonesta Hotel Ibague provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Sonesta Hotel Ibague?
Sonesta Hotel Ibague is officially classified as a 3.5-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many rooms are available at Sonesta Hotel Ibague?
Sonesta Hotel Ibague has 91 rooms in total.
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More Reviews from Other Guests in Sonesta Hotel Ibague

9.0
Exceptional
From 483 reviews
Cleanliness

9.4

Room Comfort

9.4

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
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Traveler Reviews Sonesta Hotel Ibague

Number of reviews per page
20
40
Top reviews
Sean
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everyone was very friendly and helpful - the hotel is adjoining to a very nice mall with many nice stores and good coffee shops :) Their breakfast in the morning has an amazing selection of different options too!
Ralph
icon-Leisure
Leisure
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The breakfast and staff members were fantastic. Attention to detail. Very clean.
ALFONSO QUESADA
icon-Business and Leisure Family
Business and Leisure Family
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I have stayed at Sonesta Ibagué every time I come to town and it has always been my hotel of choice. Unfortunately, during this visit I noticed that the overall quality has declined compared to my past experiences. The breakfast buffet, in particular, did not meet the standards I was accustomed to on previous stays. The variety and quality could definitely be improved. In addition, the hotel overall no longer feels as well-maintained or polished as before. I’m not sure if this is due to ongoing remodeling, but it has impacted the guest experience. I truly hope the hotel can return to the high standards I have enjoyed in the past, as Sonesta Ibagué has always been a reliable and welcoming place to stay.
Read More
Katherine
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I have stayed at Sonesta Ibagué every time I come to town and it has always been my hotel of choice. Unfortunately, during this visit I noticed that the overall quality has declined compared to my past experiences. The breakfast buffet, in particular, did not meet the standards I was accustomed to on previous stays. The variety and quality could definitely be improved. In addition, the hotel overall no longer feels as well-maintained or polished as before. I’m not sure if this is due to ongoing remodeling, but it has impacted the guest experience. I truly hope the hotel can return to the high standards I have enjoyed in the past, as Sonesta Ibagué has always been a reliable and welcoming place to stay.
Read More
Julian Alejandro
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

First, I want to commend the team—your staff was wonderful, and the food exceeded expectations. However, I was disappointed to find that the property was undergoing repairs and construction during my stay, which resulted in the closure of the humid areas. This significantly impacted my experience, as I had been looking forward to using those amenities. Additionally, I attempted to cancel one night of my stay through Expedia due to a time-sensitive change in my plans. Unfortunately, I never received a clear update on the outcome of this request. Expedia stated they were unable to reach the hotel, which left me without a resolution.
Read More
Juan
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Staff is great but should offer incentives due to lack of availability with basic amenities also entrance to lobby is very confusing
sahira
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great hotel
Miguel
icon-Leisure
Leisure
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Very polite staff , clean , close to many places , mall right next door so in a perfect location . Also staff is very helpful and friendly
Carolina
icon-Business with Friends
Business with Friends
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Staff was amazing! Clean rooms and comfy bed. Excellent service.
Pablo
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

All an awesome stay
jose
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Excelent service, best hotel in town.
Charlene
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

This beautiful hotel felt a home away from home. The staff were very pleasant and was always willing to help and also friendly. The breakfast had a big variety to choose from with numerous fruits and vegetables. Would recommend this stay for your next visit.
John
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

We stayed at the Sonesta for one night. Our experience at check-in was probably one of the best we had ever had. Happy smiling faces, great service and the welocme drink. Then at breakfast the next day we were addressed by name (very rarely experienced) and asked regularly if we had everything we needed. I jokingly said I wished they had tamales but apparently they only have these on Sundays. So imagine my surprise and delight when the waiter returned to tell me that he had spoken with the chef and they were going to prepare a tamale for me if I could wait. I was so delighted and humbled by this marvellous attention to detail and the desire to please a guest. Would definitely stay at the Sonesta again.
Read More
JAIRO
6.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Tiene muy poco productos o comidas Tolimenses
Maria
6.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

The facilities are not good as before. There is a maintenance that makes not easy to go out through the mall. The rooms and in general the installations doesn't look fresh and clean
Nathaniel J
icon-Business
Business
2.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Horrible coordination and management with the current construction going on at the hotel. The manager should make changes to the message that is sent to the guests so that they know they will be received by LOUD construction noises which begin at 7am. I was completely unsatisfied with my stay. In between the construction, the guests were loud and obnoxious. I will say that Laura and Jennifer were helpful and did all they could to help me.
Read More
Maria
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Well located and great service.
William
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Pretty good
María
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Nice place, shopping mall, good, friendly people, I love the pool and view of the city.
Juan
icon-Business
Business
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Nice people, nice place, The noise of a drill and hammers, upstairs, was annoying, I couldn't sleep with all that noise
Number of reviews per page
20
40

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Others 4 Sonesta Hotel Ibague

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 483 reviews
Cleanliness

9.4

Room Comfort

9.4

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sonesta Hotel Ibague

Number of reviews per page
20
40
Top reviews
Sean
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everyone was very friendly and helpful - the hotel is adjoining to a very nice mall with many nice stores and good coffee shops :) Their breakfast in the morning has an amazing selection of different options too!
Ralph
icon-Leisure
Leisure
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The breakfast and staff members were fantastic. Attention to detail. Very clean.
ALFONSO QUESADA
icon-Business and Leisure Family
Business and Leisure Family
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I have stayed at Sonesta Ibagué every time I come to town and it has always been my hotel of choice. Unfortunately, during this visit I noticed that the overall quality has declined compared to my past experiences. The breakfast buffet, in particular, did not meet the standards I was accustomed to on previous stays. The variety and quality could definitely be improved. In addition, the hotel overall no longer feels as well-maintained or polished as before. I’m not sure if this is due to ongoing remodeling, but it has impacted the guest experience. I truly hope the hotel can return to the high standards I have enjoyed in the past, as Sonesta Ibagué has always been a reliable and welcoming place to stay.
Read More
Katherine
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I have stayed at Sonesta Ibagué every time I come to town and it has always been my hotel of choice. Unfortunately, during this visit I noticed that the overall quality has declined compared to my past experiences. The breakfast buffet, in particular, did not meet the standards I was accustomed to on previous stays. The variety and quality could definitely be improved. In addition, the hotel overall no longer feels as well-maintained or polished as before. I’m not sure if this is due to ongoing remodeling, but it has impacted the guest experience. I truly hope the hotel can return to the high standards I have enjoyed in the past, as Sonesta Ibagué has always been a reliable and welcoming place to stay.
Read More
Julian Alejandro
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

First, I want to commend the team—your staff was wonderful, and the food exceeded expectations. However, I was disappointed to find that the property was undergoing repairs and construction during my stay, which resulted in the closure of the humid areas. This significantly impacted my experience, as I had been looking forward to using those amenities. Additionally, I attempted to cancel one night of my stay through Expedia due to a time-sensitive change in my plans. Unfortunately, I never received a clear update on the outcome of this request. Expedia stated they were unable to reach the hotel, which left me without a resolution.
Read More
Juan
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Staff is great but should offer incentives due to lack of availability with basic amenities also entrance to lobby is very confusing
sahira
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great hotel
Miguel
icon-Leisure
Leisure
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Very polite staff , clean , close to many places , mall right next door so in a perfect location . Also staff is very helpful and friendly
Carolina
icon-Business with Friends
Business with Friends
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Staff was amazing! Clean rooms and comfy bed. Excellent service.
Pablo
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

All an awesome stay
jose
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Excelent service, best hotel in town.
Charlene
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

This beautiful hotel felt a home away from home. The staff were very pleasant and was always willing to help and also friendly. The breakfast had a big variety to choose from with numerous fruits and vegetables. Would recommend this stay for your next visit.
John
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

We stayed at the Sonesta for one night. Our experience at check-in was probably one of the best we had ever had. Happy smiling faces, great service and the welocme drink. Then at breakfast the next day we were addressed by name (very rarely experienced) and asked regularly if we had everything we needed. I jokingly said I wished they had tamales but apparently they only have these on Sundays. So imagine my surprise and delight when the waiter returned to tell me that he had spoken with the chef and they were going to prepare a tamale for me if I could wait. I was so delighted and humbled by this marvellous attention to detail and the desire to please a guest. Would definitely stay at the Sonesta again.
Read More
JAIRO
6.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Tiene muy poco productos o comidas Tolimenses
Maria
6.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

The facilities are not good as before. There is a maintenance that makes not easy to go out through the mall. The rooms and in general the installations doesn't look fresh and clean
Nathaniel J
icon-Business
Business
2.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Horrible coordination and management with the current construction going on at the hotel. The manager should make changes to the message that is sent to the guests so that they know they will be received by LOUD construction noises which begin at 7am. I was completely unsatisfied with my stay. In between the construction, the guests were loud and obnoxious. I will say that Laura and Jennifer were helpful and did all they could to help me.
Read More
Maria
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Well located and great service.
William
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Pretty good
María
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Nice place, shopping mall, good, friendly people, I love the pool and view of the city.
Juan
icon-Business
Business
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Nice people, nice place, The noise of a drill and hammers, upstairs, was annoying, I couldn't sleep with all that noise
Number of reviews per page
20
40