Crowne Plaza BIRMINGHAM NEC, an IHG Hotel

The location of the hotel perfect for my needs. Check in and out easy. Staff friendly and helpful. Good breakfast. Great price competitive for this hotel. Very big room. The furniture dated needs updating. Also pillows very hard! I had room 515, and had the report broken toilet handle it wouldn’t flush. They did send someone.

Lovely hotel. It was clean and comfortable and so close to Crufts!

The location was convenient. The NEC is about a 10 minute walk. The building next door has plenty of dinning options. The hotel lobby is a nice quiet place to sit during the day and a great place to get food if you don't feel like going out. The room was functional but definitely could use a refresh. The carpet and couch had clearly seen better days. The furniture was also pretty worn out. There was a fan in the bathroom that seemed to be dying and I couldn't figure out how to turn it off. The bed was decent and I appreciated the nice big TV with a good selection of channels.

On the whole the stay was fine. However we had a meal in the restaurant and was told by the waiter it would be put on the bill. However sometime after ten pm when we were all asleep we had a call saying we need to go to the restaurant to pay the bill. Our granddaughter was asleep and this woke her up.i had to get dressed. Also no one told us we had pay for the car park. Then this morning I had a text saying payment for the hotel had been attempted but was declined I had to go to reception again to sort that out as I thought I was being scammed. Also there wasn’t enough towels in the room for the four of us. I had to go to reception to ask for another bath towel.

Great location for the BP Pulse Live Arena.

Very comfortable room - had a decent night's sleep. I had concerns about being able to park but a call to the hotel before I departed assured me there were plenty of spaces. The new TV screen greeting with the info screens explaining the hotel services when you arrive in your room is a nice touch.

Great location for airport and station. Room decor a bit dated but nice and clean. Would stay again.

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Stayed one night for a concert at bp pulse . Hotel is right next to resorts world & venue ,friendly helpful staff .convenient parking (although £10) which is a bit cheeky imho .would stay here again .

Room was nice with lovely big bed. A couple of little bits regarding cleanliness was stale coffee stains on coffee machine and tomato ketchup up on the carpet, didn't make a fuss as nothing major and only staying 1 night.

The Hotel is in a great location to all local amenities. Very clean and modern Hotel. The staff were all very friendly and nothing was too much trouble. The rooms are spacious and the beds are really comfortable. Really nice food served in the Hotel also. I would highly recommend this Hotel and would definitely return.

Nice hotel with great staff

Nice hotel, quiet considering there was a concert on. Nice and close to venue.

Close to nec

Nice standard and staff

Great hotel and very quiet for being close to airport.

Convenient and comfortable place to stay for our visit to The Running Show at the NEC. The hotel has everything you need, as do the rooms. Found the staff to be helpful too. Possibly the only thing I'd like to see improved is that the breakfast options for non-mainstream diets (vegan, gluten free) are a bit ordinary. You won't starve but there's nothing all that appealing either.

5 stars

Wonderful, great location easy access. Polite staff. Parminder at breakfast was exceptional.

Overall excellent hotel, common areas were really lovely, room was perfectly serviceable but a little tired furniture wise. Excellent breakfast