Holiday Inn SOUTHAMPTON-EASTLEIGH M3,JCT13, an IHG Hotel

We stay at this hotel once or twice per year. It’s a great location while we are visiting friends in Eastleigh

The hotel itself is in a good condition. The room was very comfortable and clean. Service was generally friendly and efficient. A couple of niggles though. When booking the room, I chose the Standard room with minifridge. Obviously this was a higher rate. Based on stays at other Holiday Inns offering this same option I confidently expected a stocked minibar but was very disappointed to be told we would only be supplied with a mini fridge.. with no contents. Not even mineral water. Given that other hotels in the chain provide stocked minifridges when this option is chosen, it should be made clear at the time of booking that there will be no contents in the fridge. When I arrived in the room, there was an assembled cot which we had not requested. The reception was quick to remove it when i reported it, only to get a knock on the door within 15 minutes asking if we wanted the cot which they had with them. Some lack of communication going on there. Finally, the breakfast was rather disappointing. OK, the hot buffet was perfectly acceptable but there was no fruit to accompany the cereals, nor any yoghurt. Also there were no peppermint tea bags. Given that the hotel was absolutely packed, generally speaking the condition of the hotel and the service was of a satisfactory standard. We were particularly impressed by the staff assisting a blind guest at the breakfast. However the shortcomings I have highlighted were a little irritating.

It was fun-filled

Excellent choice for pre or post cruise out of Southampton. There were 4 of us. We had a room with 2 bedrooms, king size bed in one and 2 twins in the other. Hotel restaurant was great for breakfast and dinner. We used Uber to get around. 10 out of 10 recommend!

Clean

Lovely clean comfortable hotel ideal for a nights stay before getting on cruise. Lovely breakfast

Great hotel in terms of location, and good breakfast choices

Wonderful restful one nights stay. Excellent dinner choices, delicious cocktails. All around very restful stay

Loved the hotel room best night sleep ever. Only disappointment was the swimming pool was closed

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Exactly how a hotel should be, easy, clean, respectful and good services

Staff are well trained and make all the difference at this property. Staff friendly and chatty with customers. Evening meal excellent Good amount of onsite parking available. Stayed one night for pre cruise. Would definitely stay again.

Great, would stay there again

The hotel was suitable for a 1 night stay and suited my needs as a stop between ferry and train the next morning. Breakfast was very good

Booked this hotel for my gf and her daughter night before going on cruise from Southampton. Staff were absolutely fantastic, really made a big deal, extremely friendly and approachable for anything. Rooms and facilities 10/10 with a very comfortable nights stay with great breakfast on offer Plenty of things to do for the kids in the morning with play areas and parks not too far enough for a leg stretch. Will be returning and would look no further than this hotel as to where to stay next time when visiting friends within the area G&G 31.05.

The customers above us(second floor) were listening to very loud music and vibrating the walls. Ive rang the reception 2 times and ive been downstairs to reception to ask them to do something about, but the things didn't get any better until around 12.30 in the night. Quite few things during the breakfast were running out very quickly and had to wait some time to be replaced (if they still had).

Great hotel.

Excellent value … nothing bad to say! Great breakfast with something for everyone! Plenty of choice. Special thanks to Dom and Jasmine 👍 fabulous people! Always went out of their way for me and my mum, all the staff were polite and made sure we were looked after but we see something special with Dom and Jasmine. I recommend this hotel 100 percent .. thanks for having us! X

Friendly staff, cl

The service and facilities for children is excellent, we were made very welcome by all staff who couldn't do enough for us to ensure our stay was perfect. I only dropped a mark for around the property where parking fees recently increased 50% for overnight parking considering the hotel has a captive customer unable to find alternative parking.