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Aston Ketapang City Hotel
Hotels
8.4
/10
Very Good
1,479 reviews
What Guests Say About Their Stay
Distance To City Center (68)
Staff Friendliness (66)
Bedroom (65)
Ambiance (58)
Heru K.
8.8
/ 10
Clean, friendly staff, strategic place
Nofi A.
9.1
/ 10
Very strategic location. Delicious everywhere. To the airport is also close. especially the service. They are friendly. Especially at check-in. No need to ID card anymore because the data already exists. WiFi is getting faster. Get a new and comfortable room, good food, okay. Don't regret coming back here. The price is also cheap, enter the budget tengku for aston ketapang. Good job.
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Warganda W.
9.7
/ 10
The best hotel in Ketapang with good service and family vacation is fun.
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roynaldo a.
8.5
/ 10
Comfortable and varied breakfast menu
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Bonis A.
8.5
/ 10
Good .... Good food ... complete entertainment
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In the Area
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Jalan R Suprapto 68A, Delta Pawan, Ketapang, Kalimantan Barat, Indonesia, 78851
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Aston Ketapang City Hotel
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Per room per night (excl. taxes & fees)
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Aston Ketapang City Hotel Address: Map & Location
Jalan R Suprapto 68A, Delta Pawan, Ketapang, Kalimantan Barat, Indonesia, 78851
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Location
Aston Ketapang City Hotel is located in area / city Delta Pawan.
About Aston Ketapang City Hotel
Whether you are planning an event or other special occasions, Aston Ketapang City Hotel is a great choice for you with a large and well-equipped function room to suit your requirements.
From business event to corporate gathering, Aston Ketapang City Hotel provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Aston Ketapang City Hotel, a wonderful accommodation for your family holiday.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Aston Ketapang City Hotel.
The hotel’s fitness center is a must-try during your stay here.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Aston Ketapang City Hotel exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Aston Ketapang City Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Aston Ketapang City Hotel is the right place to stay.
All facilities in Aston Ketapang City Hotel
Bar, Cafe and Lounge
Fitness Center
Functional Hall
Lobby
Accommodation Services
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Bar
- Cafe
- Nightclub
In-room Facilities
- Cable TV
- Desk
- In-room safe
- Minibar
- Shower
- TV
Hotel Services
- Concierge
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
Things to Do
- Fitness center
- Karaoke
- Massage
- Spa
General
- AC
- Fireplace in lobby
- Non-smoking room
- Smoking area
Business Facilities
- Business center
- Meeting facilities
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Nearby Facilities
- ATM/Banking
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Aston Ketapang City Hotel
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 13:00
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 13:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Aston Ketapang City Hotel | 146 |
Number of floors in Aston Ketapang City Hotel | 6 |
Another facilities in Aston Ketapang City Hotel | Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant |
Frequently asked question in Aston Ketapang City Hotel
What are available facilities at Aston Ketapang City Hotel?
There are top facilites at Aston Ketapang City Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Aston Ketapang City Hotel?
Check-in time at Aston Ketapang City Hotel is staring from From 14:00 while the latest check-out time is at before Before 13:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Aston Ketapang City Hotel provide breakfast?
Yes, Aston Ketapang City Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Aston Ketapang City Hotel?
Aston Ketapang City Hotel is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Aston Ketapang City Hotel have?
Aston Ketapang City Hotel has 6 floors.
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More Reviews from Other Guests in Aston Ketapang City Hotel
Traveloka (1,475)
Other sources (4)
8.3
Very Good
From 1,475 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.3
Meal
8.2
Location
8.6
Service and Facilites
8.4
People often mention about Aston Ketapang City Hotel
All
Distance to City Center (39)
Bedroom (38)
Staff Friendliness (36)
Ambiance (36)
Bathroom (33)
Room Space (32)
Accessibility (30)
Surroundings (29)
Check-in/out Time (29)
Hotel Area (27)
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Traveler Reviews Aston Ketapang City Hotel
Number of reviews per page
20
40
Customer reviews
RW
Rita W.
8.5
/10
Reviewed 2 day(s) ago
A regular when visiting Ketapang. I always stay at Aston.
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MM
Morgan M. S.
Business
10.0
/10
Reviewed 3 day(s) ago
front office team totally performed hospitality ways, very friendly, guets' acknowledgement, and very helpful. whilst related division need to have a well- trained on room maintenance.
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PT AGRO S. F.
10.0
/10
Reviewed 3 day(s) ago
It is very comfortable to stay here
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Verified Traveler
Business
8.8
/10
Reviewed 4 day(s) ago
The hotel staff service is very good and friendly.
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MM
Morgan M. S.
Business
10.0
/10
Reviewed 2 week(s) ago
It's just great, hospitality traits are here in.
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Accommodation's Reply
16 Oct 2025
Dear Morgan M.S.,
Warmest greetings from the Aston Ketapang City Hotel!
Thank you so much for your fantastic review! We were absolutely thrilled to read your comment: "It's just great; hospitality traits are here in."
Your consistent attention and warm care are the highest compliment our team could ever receive. Knowing that we continue to meet your needs, especially concerning our hospitality, means the world to us.
We are deeply grateful for your continued loyalty and support. It is always a genuine pleasure to welcome you back.
We look forward to seeing you again very soon!
Sincerely yours,
Rahmat A. Santoso
General Manager
D***n
10.0
/10
Reviewed 2 week(s) ago
The night view is nice, the service is friendly
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Warmest regards, Aston Ketapang City Hotel. Thank you very much for choosing to stay at Aston Ketapang City Hotel and for your positive review! We are delighted to hear that you enjoyed our “Beautiful Night View” and also thank you for your compliments about our team’s “Friendly Service”. Hospitality is the essence of service and we are honored that you experienced it yourself. We would like to express our gratitude to all our staff as our encouragement. We hope to welcome you back again soon. Wishing you and your family happiness! Sincerely, Assalamu'alaikum Santoso
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MM
Morgan M. S.
Business
10.0
/10
Reviewed 2 week(s) ago
It's definitely a good hotel in town.
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Accommodation's Reply
07 Oct 2025
Dear Mr. Morgan M.S,
Warmest greetings to you!
It's a fantastic review! We are so pleased to read your high praise, we are truly happy having you stayed in Aston Ketapang City Hotel.
Thank you for recognizing our hotel as a great choice in town. Your valuable attention and genuine support are incredibly encouraging and we appreciate your empathy, more than words can say.
As a valued repeater guest, your loyalty is our greatest reward. We can't wait to see you again soon!
Warmest regards,
Rahmat A. Santoso
General Manager
W***n
9.4
/10
Reviewed 2 week(s) ago
not disappointing, there is a dud in the front building, the back building is better.
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Accommodation's Reply
07 Oct 2025
Dear Guest, Warm greetings from Aston Ketapang City Hotel! Thank you very much for staying with us and receiving such excellent service from Aston Ketapang City Hotel. We greatly appreciate your review and the attention you have conveyed. We sincerely apologize if you felt uncomfortable at the beginning of your stay in Building 1 of the hotel, therefore we are currently implementing an ongoing maintenance program to ensure the same standard of comfort in all available room units. We are delighted! Overall, you enjoyed your stay in Building 2. We hope that on your next visit, the progress of our rejuvenation will be evident, and we are certainly happy to welcome you back. Sincerely, Rahmat A. Santoso. General Manager
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MM
Morgan M. S.
Business
10.0
/10
Reviewed 3 week(s) ago
Friendly and helpful staff, hospitality tricks are there that you'll never be upset.
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Accommodation's Reply
07 Oct 2025
Dear Mr. Morgan M.S,
Warmest greetings from the Aston Ketapang City Hotel.
Thank you very much for your wonderful feedback and for choosing to stay with us again! We were delighted to see your very best rating and your kind cares about our "Friendly and helpful staff."
It means bigger to our team to know their efforts are making a positive impact on your experience. We are truly honored to have your continued support and loyalty. We are staying happy to look forward to welcoming you back for another excellent stay! Wishing you a very healthy with your loving family.
Sincerely yours,
Rahmat A. Santoso
General Manager
MM
Morgan M. S.
Business
10.0
/10
Reviewed 3 week(s) ago
It's really comfortable to stay
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Accommodation's Reply
29 Sep 2025
Dear Mr. Morgan M. S
Warmest greetings from the Aston Ketapang City Hotel!
We all are thankful for your recent stay at the Aston Ketapang City Hotel. It was a genuine pleasure to have the opportunity to ensure your stay was as comfortable as you needed. We highly appreciate your attention and care in sharing to us. We hope to see you back soon, and please take care!
Warmest regrads,
Rahmat A. Santoso
General Manager
MM
Morgan M. S.
Business
10.0
/10
Reviewed 4 week(s) ago
Good choice to stay longer, it's better than...
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Accommodation's Reply
29 Sep 2025
Dear Mr. Morgan M. S,
Warmest greetings from the Aston Ketapang City Hotel!
Receiving your second review truly makes us happy and touched! It feels like getting wonderful news from a family member. We are so grateful that you chose us for a longer stay and found your experience here to be better than others. Your comment is the greatest compliment we could receive. Thank you very much for you cares!
It is always an honor to serve you. We already miss having you around and sincerely hope to welcome you back soon as a valued member of the Aston Ketapang City Hotel family. See you back soon!
Warmest regards,
Rahmat A. Santoso
General Manager
L***i
6.6
/10
Reviewed 5 week(s) ago
hotel kotorr, AC kurang dingin, Makanan breakfast jorok dan Tidak bersih penyajian nya, lobby dan restaurant lantainya Kotor dan pliket, di Beberapa area Ada aroma2 lembab.
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Accommodation's Reply
22 Sep 2025
Dear Value Guest, Warm greetings from Aston Ketapang City Hotel! Thank you very much for sharing your feedback with us. We sincerely apologize for any inconvenience that may have caused you to experience a less than comfortable stay. We are very sorry to hear that you found the hotel in a dirty condition, including the lobby and restaurant areas, as well as the issues with the air conditioning not cooling and the poorly organized breakfast area amidst the busy breakfast crowd. We have taken immediate action to address each of your concerns. Our team will conduct a thorough cleaning and re-examine all hygiene and food presentation standards. We greatly appreciate your feedback, as it serves as a key reference for improvement. We hope you will give us the opportunity to showcase the improvements we have made. Best wishes to you and your family! Best regards, Rahmat A. Santoso, General Manager
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AH
Abdul H. P.
8.5
/10
Reviewed 5 week(s) ago
Strategic location, big hotel and friendly staff.
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Accommodation's Reply
22 Sep 2025
Dear Mr. Abdul H. P. Warmest greetings from Aston Ketapang City Hotel! Thank you very much for staying at Aston Hotel Kabupaten Ketapang, it is truly a pleasure to receive your attention and care through your positive impressions! Your impressions of our friendly staff and our hotel's very strategic location are a tribute to our employees, therefore they are happy to receive your attention. Best wishes to Mr. Abdul and his family, we look forward to your return visit! Warmest regards, Rahmat A. Santoso. General Manager
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AH
Abdul H. P.
8.5
/10
Reviewed 5 week(s) ago
The hotel staff is busy, the hotel is strategically located in the city center.
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Accommodation's Reply
22 Sep 2025
Dear Mr. Abdul H. P. Warmest greetings from Aston Ketapang City Hotel! Thank you very much for choosing Aston Ketapang Hotel as your accommodation in Ketapang Regency. We are delighted to receive and read your positive review! We are delighted that you found our staff friendly and our hotel's location very strategic. Your appreciation is very valuable for us to maintain. We look forward to welcoming you back, Mr. Abdul! Best regards, Rahmat A. Santoso, General Manager
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Y***a
9.1
/10
Reviewed 5 week(s) ago
Thank you for staying here and getting a room upgrade. The location is strategic. It's just a shame that the Wi-Fi only works on the first day, and there's no confirmation to change the password. Breakfast is also pretty limited... but the staff are good. Improve building maintenance and parking lot cleanliness.
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Accommodation's Reply
22 Sep 2025
Dear Guest, Warm greetings from Aston Ketapang City Hotel! Thank you for staying at Aston Ketapang City Hotel and for your valuable feedback. We are glad you enjoyed our strategic location and received a room upgrade. We also apologize for the inconvenience regarding the Wi-Fi and breakfast availability. We will follow up immediately to improve the speed and accuracy of our breakfast refill team. We are humbled to receive your compliments for our employees and feedback regarding building maintenance and parking lot cleanliness, we will continue to strive to improve the quality of our services and facilities. Thank you for your understanding and best regards, see you again! Sincerely, Rahmat A. Santoso, General Manager
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MM
Morgan M. S.
Business
10.0
/10
Reviewed 5 week(s) ago
Totally recommended that all staff are very friendly.
1 people find it helpful
Accommodation's Reply
22 Sep 2025
Dear Morgan M. S, Warmest greetings from Aston Ketapang City Hotel! Thank you very much for choosing to stay at Aston Ketapang Hotel. Your attention is truly extraordinary! We are very happy and very appreciative of your concern in recommending our hotel due to the friendliness of the staff. This is a great motivation for us, see you again, Mr. Morgan! Sincerely, Rahmat A. Santoso, General Manager
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M***r
Business
5.7
/10
Reviewed 6 week(s) ago
The room smells and is dirty, not really Aston standard, different ownership, just renting a brand, the windows don't have adequate seals so the smell from outside the hotel enters the room plus the noisy sound of the karaoke pub. The hotel design is strange, the buildings are not connected, you have to go up and down the elevator for breakfast even though they are on the same floor. Sorry sir/mam, The first and last, book this hotel, really regret it, uncomfortable to sleep
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Accommodation's Reply
22 Sep 2025
Dear Guest, Warm greetings from Aston Ketapang City Hotel! Thank you very much for your constructive feedback. We sincerely apologize for the unpleasant experience you had while staying at our hotel. We are very sorry to hear about the smelly room, the noise, and the impractical design of the hotel when accessing the restaurant. We sincerely apologize, but we understand that the unpleasant odor originated from the surrounding area, a problem that is indeed a challenge for us. Every point of feedback you have shared is taken into consideration and our team will immediately follow up on this. Reviews like this help us to continue improving! Thank you very much for your visit and for the care you have shown us. It is an honor for us to have the opportunity to provide a better experience for you, and best wishes for health and happiness to you and your family! Sincerely, Rahmat A. Santoso, General Manager.
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N***y
Business
9.4
/10
Reviewed 6 week(s) ago
The room is comfortable, clean and quiet.
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Accommodation's Reply
22 Sep 2025
Dear Guest, Warm greetings from Aston Ketapang City Hotel! Thank you very much for your review. We are delighted to hear that you found our stay comfortable, clean, and relaxing. Best wishes and hope to see you again soon! Best regards, Rahmat A. Santoso, General Manager
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N***y
Business
9.4
/10
Reviewed 6 week(s) ago
Comfortable and clean rooms. Nice staff.
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1 people find it helpful
Accommodation's Reply
22 Sep 2025
Dear Valued Guest, Warm greetings from Aston Ketapang City Hotel! Thank you for your brief but valuable review. We are delighted that you enjoyed our room and the service provided by our staff. Stay healthy and happy, and see you again! Best regards, Rahmat A. Santoso, General Manager
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N***y
Business
9.4
/10
Reviewed 6 week(s) ago
The room is comfortable and clean. I love staying here when I'm on business.
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Accommodation's Reply
22 Sep 2025
Dear Guest, Warm greetings from Aston Ketapang City Hotel! Thank you so much for your kind words! We are truly grateful and delighted to hear that you enjoyed your stay here during your business trip because our rooms are comfortable and clean. See you again soon! Best regards, Rahmat A. Santoso, General Manager
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Number of reviews per page
20
40
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