Search Hotels
- /
- 69,117Hotels in Indonesia/
- /
- /
- /
- Hotel in Grand Zuri Hotel Dumai
See Other Accommodations in Dumai
See All Photos
Grand Zuri Hotel Dumai
Hotels
Preferred Partner
8.6
/10
Very Good
1,870 reviews
What Guests Say About Their Stay
Distance To City Center (77)
Staff Friendliness (75)
Bedroom (71)
Ambiance (70)
Gde N. A. A. S.
10.0
/ 10
Nyaman sekali di sini, setiap kali Dinas ke Dumai Hotel ini jadi prioritas, tetap jaga keramahan dan services. Bravo.
Erwin N. P.
10.0
/ 10
Convenient hotel nearby Pelindo Port of Dumai. Many store and minimarket arround the hotel. Superior room was spacious, I got a room without window for non-smoking room.
edwin
10.0
/ 10
Very friendly staff, thanks mr ivandi
Eka D. F.
9.7
/ 10
The location is close to the city center, there is a swimming pool. During the Covid 19 pandemic, health protocols were carried out well. The room is spacious.
See original
Chairani S.
10.0
/ 10
Comfortable hotel, friendly staff, very varied breakfast, lots of menus and tastes good. Recommended hotel in Dumai. There is a swimming pool that can satisfy the family weekend with children.
See original
In the Area
See Map
Jendral Sudirman No. 88 Dumai, Riau, Dumai Timur, Dumai, Riau, Indonesia, 28812
Main Facilities
See more
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
See more
Available Room Types in Grand Zuri Hotel Dumai
Speed up your search by choosing what you need
Price Display
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!
Got it
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
What's around Grand Zuri Hotel Dumai
Jendral Sudirman No. 88 Dumai, Riau, Dumai Timur, Dumai, Riau, Indonesia, 28812
Discover More Places
Discover More About Grand Zuri Hotel Dumai
Location
Grand Zuri Hotel Dumai strategically located in the heart of Dumai, in Jl. Jenderal Sudirman. Only 10 minutes from Pinang Kampai Airport, 5 minutes to Government Office Center and or Business Center.
The hotel has a very good location, also near the Pinang Kampai Airport (DUM), which is only 7.55 km away.
This hotel is very easy to find since it is strategically positioned close to public facilities.
About Grand Zuri Hotel Dumai
Spacious Lobby with the millennial design will welcome you upon arrival, directly connected with Makan Place which offers informal, all-day dining: breakfast, lunch, and dinner, from local dishes to international delights. Interiors are designed to create a vibrant and friendly environment for all guests. The VIP room is available.
The hotel houses 111 rooms. All rooms and suites feature vibrant modern design and amenities to ensure an exceptional sense of comfort: Zuri Dream by Zees® beddings, power shower, 5 stars sanitary by Toto, 42 inches LED TV and free Wi-Fi.
4 Function rooms are available for your needs, equipped with full meeting room facilities.
1 Grand ballroom caters up to 1,500 persons, the largest ballrooms in Dumai.
Grand Zuri Hotel Dumai is the home of Zuri on Top, the highest infinity pool, sky bar & lounge in Dumai.
All facilities in Grand Zuri Hotel Dumai
Bar, Cafe and Lounge
Swimming Pool
Lobby
Accommodation Services
Exterior
Food and Drinks
- Restaurant with AC
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Buffet breakfast
- Breakfast served to the table
- Buffet dinner
- Buffet lunch
- Cafe
- Continental breakfast
- Fullboard with drinks
- Fullboard with non-alcoholic drinks
- Gala dinner
- Free breakfast
- Halfboard with non-alcoholic drinks
- Hot breakfast
- Poolside bar
- Set menu dinner
- Set menu lunch
- Show cooking restaurant
- Snacks
- Vegetarian meal
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Doorman
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
- Newspaper
- Porter
- Wedding service
General
- AC
- Ballroom
- Banquet
- Clothes dryer
- Family room
- Fireplace in lobby
- Heater
- Non-smoking room
- Swimming pool
- Smoking area
- Smoke-free
- Terrace
Public Facilities
- Parking
- Coffee shop
- Early check-in
- 24-hour room service
- Late check-out
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Business Facilities
- Business center
- Business facilities
- Computer station
- Conference hostess
- Conference room
- Meeting facilities
- Photocopier
- PRINTER
- Projector
- Business centre
- Theatre/auditorium
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- DVD player
- In-room safe
- Minibar
- Refrigerator
- Separate shower and tub
- Shower
- TV
Accessibilty
- Accessibility equipment
- Accessible parking
- Disabled access friendly
- Braille or raised signage
- In-room accessibility
- Roll-in shower
Nearby Facilities
- ATM/Banking
- Beauty salon
- Grocery
- Hair salon
- Shops
- Supermarket
Things to Do
- Fitness center
- Health club
- Massage
- Outdoor pool
- Sauna
- Spa
Connectivity
- Internet point
- LAN Internet
- Free WiFi
- WiFi in public area (surcharge)
Transportation
- Secure parking
- Valet parking
- Valet parking (surcharge)
Family-friendly Facilities
- Children pool
Sports and Recreations
- Fitness center
Shuttle Service
- Airport transfer
Accommodation Policy & General Information in Grand Zuri Hotel Dumai
Important Note
Document Policy
Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.
Deposit Policy
Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.
Minimum Age for Check-in Policy
Minimum age to check-in is 17. Minor guests must be accompanied by adults upon check-in.
Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.
Deposit Policy
Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.
Minimum Age for Check-in Policy
Minimum age to check-in is 17. Minor guests must be accompanied by adults upon check-in.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Accommodation charges IDR 125,000/guest for extra breakfast.
Breakfast at the accommodation will be provided from 06:00 - 10:00.
Smoking is allowed only in the designated smoking area.
Pets are not allowed in the accommodation.
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Airport transfer is available for IDR 1,600,000/person.
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Grand Zuri Hotel Dumai | 109 |
Number of floors in Grand Zuri Hotel Dumai | 9 |
Another facilities in Grand Zuri Hotel Dumai | Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar |
Frequently asked question in Grand Zuri Hotel Dumai
What are available facilities at Grand Zuri Hotel Dumai?
There are top facilites at Grand Zuri Hotel Dumai such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Zuri Hotel Dumai?
The standard check-in time at Grand Zuri Hotel Dumai is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Zuri Hotel Dumai provide breakfast?
Yes, Grand Zuri Hotel Dumai provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Zuri Hotel Dumai?
Grand Zuri Hotel Dumai is a 4.0-star hotel.
How many floors does Grand Zuri Hotel Dumai have?
Grand Zuri Hotel Dumai has 9 floors.
See All
More Reviews from Other Guests in Grand Zuri Hotel Dumai
Overall Ratings & Reviews Grand Zuri Hotel Dumai
Traveloka (1,853)
Other sources (17)
8.7
Very Good
From 1,853 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.6
Location
8.9
Service and Facilites
8.8
People often mention about Grand Zuri Hotel Dumai
All
Distance to City Center (54)
Staff Friendliness (53)
Bedroom (48)
Hotel Area (48)
Ambiance (45)
Bathroom (44)
Taste (42)
Family Friendly (40)
Variety (40)
Room Space (38)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Grand Zuri Hotel Dumai
Number of reviews per page
20
40
Customer reviews
Vonica
Business
9.4
/10
Reviewed 2 day(s) ago
The room is nice and clean, recommended
See original
Find this review helpful?
Accommodation's Reply
17 Nov 2025
Best regards from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are very pleased that you enjoyed your stay. Our team is committed to providing the best service to all our guests and your feedback is invaluable for our continuous improvement. We look forward to welcoming you back in the future. Thank you. Best regards, Dimas Vira Kresna General Manager
See original
bb
burju b.
10.0
/10
Reviewed 1 week(s) ago
A place for business, family, fast service, especially the staff is very friendly and polite. Thank you Grand Zuri, next time I'll be there.
See original
Find this review helpful?
Accommodation's Reply
12 Nov 2025
Best regards from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are very pleased that you enjoyed your stay. Our team is committed to providing the best service to all our guests and your feedback is invaluable for our continuous improvement. We look forward to welcoming you back in the future. Thank you. Best regards, Dimas Vira Kresna General Manager
See original
l***i
Business
9.7
/10
Reviewed 4 week(s) ago
Recommended hotel for everyone
See original
Find this review helpful?
Accommodation's Reply
27 Oct 2025
Best regards from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are very pleased that you enjoyed your stay. Our team is committed to providing the best service to all our guests and your feedback is invaluable for our continuous improvement. We look forward to welcoming you back in the future. Thank you. Best regards, Dimas Vira Kresna General Manager
See original
Y***i
Business
10.0
/10
Reviewed 4 week(s) ago
Thank you for the stay experience, the food was delicious, the facilities were ok.
See original
Find this review helpful?
Accommodation's Reply
20 Oct 2025
Best regards from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are very pleased that you enjoyed your stay. Our team is committed to providing the best service to all our guests and your feedback is invaluable for our continuous improvement. We look forward to welcoming you back in the future. Thank you. Best regards, Dimas Vira Kresna General Manager
See original
Verified Traveler
Business
6.4
/10
Reviewed 4 week(s) ago
The hotel staff were unfriendly and unhelpful, I had to argue to be able to check in at 2 am. The hotel staff also left me when I filed a complaint and redirected me to be handled by another officer. As a customer of the Zuri group hotel, I was disappointed with their service during my visit on October 17, 2025.
Find this review helpful?
Accommodation's Reply
23 Oct 2025
Dear Mr. Kusman Yandi,
‘’Greeting From Hotel Grand Zuri Dumai’’
We are Apologies for the disappointing experience at our hotel on October 17, 2025. Particularly during the 2:00 AM check-in process and in addressing your concerns. Please accept our sincerest apologies lack of friendliness and professionalism displayed by our staff.
We have launched an immediate internal investigation and are taking corrective action, including disciplinary measures and comprehensive retraining, to ensure that our team consistently delivers exceptional service and responsiveness. We value your feedback and would like the opportunity to make it right.
We hope you will give us another chance to demonstrate our commitment to hospitality and service excellence at Grand Zuri Dumai.
Sincerely,
Dimas Wira Kresna
General Manager"
L***a
Staycation
10.0
/10
Reviewed 5 week(s) ago
For the next time, if I come to Dumai, I'd like to visit and stay here.
Find this review helpful?
Accommodation's Reply
15 Oct 2025
Dear L***a
Thank you for sharing your positive feedback. We are thrilled to know you are considering staying with us on your future trip to Dumai!
Please do not hesitate to reach out if you have any questions before your arrival. We are eager to welcome you and ensure your visit is memorable.
Best regards,
Dimas Wira Kresna
General Manager
ms
muhamad s. j.
10.0
/10
Reviewed 8 week(s) ago
Everything is ok, especially the complete breakfast.
See original
Find this review helpful?
Accommodation's Reply
23 Sep 2025
Warmest Greetings from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are delighted to hear that you enjoyed your stay. Our team strives to provide the best service for every guest, and your feedback is invaluable to us in continuously improving our service. We look forward to welcoming you back in the future. Thank you. Best Regards, Dimas Wira Kresna, General Manager
See original
f***a
Business
6.4
/10
Reviewed 9 week(s) ago
Stayed here for a day. Got a windowless room (no information was provided upon booking), non-smoking room, but the smell of cigarette smoke was very strong. Even sleeping was hard to breathe. I tried to wear a mask, but the next day the mask smelled of cigarette smoke. Just imagine, no window, but someone was smoking inside.
See original
Find this review helpful?
Accommodation's Reply
16 Sep 2025
Dear Ms. Febrina Ari Restuti, Warm greetings from Grand Zuri Hotel Dumai. Thank you for choosing Grand Zuri Hotel Dumai and taking the time to review your stay with us. We apologize for the inconvenience you experienced, especially regarding the windowless room and the strong smell of cigarette smoke, even though you had booked a non-smoking room. We understand that these conditions are certainly very uncomfortable and far from expectations, especially when the air quality in the room impacts your rest. Your input is greatly appreciated and is a serious concern for management. In addition, we will also tighten supervision of the non-smoking policy and take firm action against any violations that occur if guests smoke in non-smoking rooms, in order to ensure the comfort of all our guests. Once again, we apologize for this unpleasant experience. We sincerely hope to welcome you back in the future, with even better service and a better stay experience. Sincerely. Dimas Wira Kresna, General Manager
See original
D***i
9.7
/10
Reviewed 10 week(s) ago
The children are happy because they can staycation and swim at the same time
See original
Find this review helpful?
Accommodation's Reply
10 Sep 2025
Warmest Greetings from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are delighted to hear that you enjoyed your stay. Our team strives to provide the best service for every guest, and your feedback is invaluable to us in continuously improving our service. We look forward to welcoming you back in the future. Thank you. Best Regards, Dimas Wira Kresna, General Manager
See original
E***a
8.8
/10
Reviewed 10 week(s) ago
It was a nice experience, but I don't think the breakfast was that great.
See original
Find this review helpful?
Accommodation's Reply
10 Sep 2025
Warmest Greetings from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are delighted to hear that you enjoyed your stay. Our team strives to provide the best service for every guest, and your feedback is invaluable to us in continuously improving our service. We look forward to welcoming you back in the future. Thank you. Best Regards, Dimas Wira Kresna, General Manager
See original
J***n
8.5
/10
Reviewed 12 week(s) ago
does not match the order notes and next time if there are notes they must be responded to💪💪💪
See original
Find this review helpful?
Accommodation's Reply
26 Aug 2025
Dear Mr. J*n. Thank you for your feedback. We apologize for any shortcomings in your order. We have checked the notes and will use them as a lesson so that our team can be more thorough in the future. We hope that you will take the time to contact us and inform us of any issues. You can contact us at Joni Sinurat, at 08********29. Thank you for your time. Sincerely, Dimas WIra Kresna, General Manager
See original
M***e
10.0
/10
Reviewed 13 week(s) ago
All good, it's been always a pleasure staying in this hotel for my colleague who is visiting for work in Dumai.
Find this review helpful?
Accommodation's Reply
25 Aug 2025
Dear M***e
It's always a pleasure to hear from you. We are delighted that your colleague consistently has a great experience staying with us during their business visits to Dumai.
We truly appreciate you choosing our hotel as your preferred accommodation. We look forward to welcoming you and your colleague back again soon.
Best Regard,
Dimas WIra Kresna
General Manager
N***g
8.5
/10
Reviewed 15 week(s) ago
Good, friendly, fun, good atmosphere
See original
Find this review helpful?
Accommodation's Reply
03 Aug 2025
Warmest Greetings from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are delighted to hear that you enjoyed your stay. Our team strives to provide the best service for every guest, and your feedback is invaluable to us in continuously improving our service. We look forward to welcoming you back in the future. Thank you. Best Regards, Dimas Wira Kresna, General Manager
See original
R***a
Business
8.5
/10
Reviewed 15 week(s) ago
Easy check-in process, delicious breakfast, and a varied menu every day. Old but gold hotel (y)
See original
Find this review helpful?
Accommodation's Reply
03 Aug 2025
Warmest Greetings from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are delighted to hear that you enjoyed your stay. Our team strives to provide the best service for every guest, and your feedback is invaluable to us in continuously improving our service. We look forward to welcoming you back in the future. Thank you. Best Regards, Dimas Wira Kresna, General Manager
See original
H***h
Staycation
10.0
/10
Reviewed 18 week(s) ago
#LetMeTellYouAStory staying here feels safe, comfortable, peaceful. The hotel is located in the city center and not far from the beach, if you want to go anywhere, just call gr*b there. The room is spacious and okay for a long stay in this area, the food is overall okay, one thing I like is the waffle, it has become a benchmark in food for me, then there is a swimming pool that is quite good to use in free time, the hotel staff are all friendly, thanks.
Read More
See original
1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear H*h, Thank you so much for sharing your wonderful stay! We are so happy to hear that you felt safe, comfortable, and at peace during your stay at our hotel. Our strategic location, close to the city center and the beach, is indeed one of our strengths. Your positive reviews about the spacious rooms, diverse food options (especially your favorite waffles!), swimming pool facilities, and friendly staff are truly appreciated. We always strive to provide the best service and create an unforgettable experience for every guest. We look forward to welcoming you back to our hotel soon. Sincerely, Dimas Wira Kresna, General Manager
See original
HN
Humisar N.
8.5
/10
Reviewed 18 week(s) ago
Ok [Engaging opening sentence] [Describe your stay experience] Ambiance/Facilities: [Describe the ambiance and facilities of the hotel] Food: [Share your thoughts on the food provided] Staff Assistance: [Describe your experience with the hotel staff] Highlights: [Mention the things that made your stay special] Price: [Give your opinion on the value for the price paid] Location: [Describe the hotel location, e.g., conveniently located near...]
Read More
Find this review helpful?
Accommodation's Reply
13 Jul 2025
Dear Humisar N
Thank you for your review. We're glad you had a pleasant stay with us.
We hope to welcome you back again soon.
Sincerely,
Dimas WIra Kresna
General Manager
A***r
10.0
/10
Reviewed 19 week(s) ago
The hotel rooms are clean, the swimming pool is safe for children, the hotel staff is friendly, and especially the car park is spacious, so it is highly recommended to book.
See original
Find this review helpful?
Accommodation's Reply
16 Jul 2025
Dear A*r, Thank you for your wonderful review! We are very proud and happy to hear that your stay was so enjoyable, from the cleanliness of the room, the safety of the swimming pool for children, the friendliness of the staff, to the availability of adequate parking space. Positive feedback like this is the biggest motivation for our entire team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything else we can help you with, please do not hesitate to contact us. Sincerely, Dimas Wira Kresna, General Manager
See original
AA
Aldhi A.
Leisure
9.1
/10
Reviewed 22 week(s) ago
All is good, there is only one thing that makes it uncomfortable, Grand Zuri employees when having breakfast, join the hotel residents to take breakfast on the same plate and in the same place. Suggestion is that the time and place should be separated too, thanks.
See original
Find this review helpful?
Accommodation's Reply
19 Jun 2025
Dear Aldhi A. Thank you very much for your feedback regarding your breakfast experience at Grand Zuri. We greatly appreciate any comments, as they help us to continuously improve our service. We understand your observation regarding the presence of staff in the same breakfast area as guests. This is an important point for us, and we will review our internal procedures immediately. Our main goal is to ensure that every guest feels comfortable and has an optimal breakfast experience. We continuously strive to provide the best service standards, and your feedback is very important in our continuous improvement process. We look forward to welcoming you back to Grand Zuri Dumai in the near future. Best regards, Dimas Wira Kresna. General Manager
See original
Guest
8.4
/10
Reviewed 22 week(s) ago
Very comfortable, all the cleanliness is also good.
See original
Find this review helpful?
Accommodation's Reply
18 Jun 2025
Dear Guest, Warm Greetings from Hotel Grand Zuri Dumai. Thank you for sharing your experience while staying at Hotel Grand Zuri Dumai. We are glad to know that our service is good, also the rooms are clean and comfortable, and the location is close to the city center. We look forward to your next arrival and family at Hotel Grand Zuri Dumai. Have a nice day. Warm Greetings,. Dimas Wira Kresna. General Manager
See original
R***a
9.4
/10
Reviewed 23 week(s) ago
Very helpful with check-in and check-out, but I got a smoking room with no windows.
See original
1 people find it helpful
Accommodation's Reply
17 Jun 2025
Dear R*a. Thank you very much for your review of your stay at our hotel. We are very pleased to hear that your check-in and check-out process was smooth and very helpful. Your satisfaction is our top priority. We also noted your feedback regarding the room you stayed in, which was a smoking room without a window. We apologize for any inconvenience this may have caused. We understand that room preferences may vary, and we strive to accommodate every guest's request. For your information, our room availability is based on the room type booked and availability upon check-in. For your next stay, if you have any special preferences such as a non-smoking room or a room with a window, please do not hesitate to convey it to our reservation team when making your booking, or upon check-in. We will do our best to accommodate your request, subject to availability. Your feedback is very valuable to us in our efforts to continuously improve the quality of our services and hotel facilities. We look forward to welcoming you back in the future and providing a more satisfying stay experience. Best regards, Dimas Wira Kresna. General Manager.
See original
Number of reviews per page
20
40
Ready to make up your mind?
Book Your Stay Now
Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
Haven’t found what you’re looking for?
See Other Accommodations in Dumai
About Traveloka
Facebook
Instagram
Youtube
Copyright © 2025 Traveloka. All rights reserved
Overall Ratings & Reviews Grand Zuri Hotel Dumai
Traveloka (1,853)
Other sources (17)
8.7
Very Good
From 1,853 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.6
Location
8.9
Service and Facilites
8.8
People often mention about Grand Zuri Hotel Dumai
All
Distance to City Center (54)
Staff Friendliness (53)
Bedroom (48)
Hotel Area (48)
Ambiance (45)
Bathroom (44)
Taste (42)
Family Friendly (40)
Variety (40)
Room Space (38)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Grand Zuri Hotel Dumai
Number of reviews per page
20
40
Customer reviews
Vonica
Business
9.4
/10
Reviewed 2 day(s) ago
The room is nice and clean, recommended
See original
Find this review helpful?
Accommodation's Reply
17 Nov 2025
Best regards from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are very pleased that you enjoyed your stay. Our team is committed to providing the best service to all our guests and your feedback is invaluable for our continuous improvement. We look forward to welcoming you back in the future. Thank you. Best regards, Dimas Vira Kresna General Manager
See original
bb
burju b.
10.0
/10
Reviewed 1 week(s) ago
A place for business, family, fast service, especially the staff is very friendly and polite. Thank you Grand Zuri, next time I'll be there.
See original
Find this review helpful?
Accommodation's Reply
12 Nov 2025
Best regards from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are very pleased that you enjoyed your stay. Our team is committed to providing the best service to all our guests and your feedback is invaluable for our continuous improvement. We look forward to welcoming you back in the future. Thank you. Best regards, Dimas Vira Kresna General Manager
See original
l***i
Business
9.7
/10
Reviewed 4 week(s) ago
Recommended hotel for everyone
See original
Find this review helpful?
Accommodation's Reply
27 Oct 2025
Best regards from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are very pleased that you enjoyed your stay. Our team is committed to providing the best service to all our guests and your feedback is invaluable for our continuous improvement. We look forward to welcoming you back in the future. Thank you. Best regards, Dimas Vira Kresna General Manager
See original
Y***i
Business
10.0
/10
Reviewed 4 week(s) ago
Thank you for the stay experience, the food was delicious, the facilities were ok.
See original
Find this review helpful?
Accommodation's Reply
20 Oct 2025
Best regards from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are very pleased that you enjoyed your stay. Our team is committed to providing the best service to all our guests and your feedback is invaluable for our continuous improvement. We look forward to welcoming you back in the future. Thank you. Best regards, Dimas Vira Kresna General Manager
See original
Verified Traveler
Business
6.4
/10
Reviewed 4 week(s) ago
The hotel staff were unfriendly and unhelpful, I had to argue to be able to check in at 2 am. The hotel staff also left me when I filed a complaint and redirected me to be handled by another officer. As a customer of the Zuri group hotel, I was disappointed with their service during my visit on October 17, 2025.
Find this review helpful?
Accommodation's Reply
23 Oct 2025
Dear Mr. Kusman Yandi,
‘’Greeting From Hotel Grand Zuri Dumai’’
We are Apologies for the disappointing experience at our hotel on October 17, 2025. Particularly during the 2:00 AM check-in process and in addressing your concerns. Please accept our sincerest apologies lack of friendliness and professionalism displayed by our staff.
We have launched an immediate internal investigation and are taking corrective action, including disciplinary measures and comprehensive retraining, to ensure that our team consistently delivers exceptional service and responsiveness. We value your feedback and would like the opportunity to make it right.
We hope you will give us another chance to demonstrate our commitment to hospitality and service excellence at Grand Zuri Dumai.
Sincerely,
Dimas Wira Kresna
General Manager"
L***a
Staycation
10.0
/10
Reviewed 5 week(s) ago
For the next time, if I come to Dumai, I'd like to visit and stay here.
Find this review helpful?
Accommodation's Reply
15 Oct 2025
Dear L***a
Thank you for sharing your positive feedback. We are thrilled to know you are considering staying with us on your future trip to Dumai!
Please do not hesitate to reach out if you have any questions before your arrival. We are eager to welcome you and ensure your visit is memorable.
Best regards,
Dimas Wira Kresna
General Manager
ms
muhamad s. j.
10.0
/10
Reviewed 8 week(s) ago
Everything is ok, especially the complete breakfast.
See original
Find this review helpful?
Accommodation's Reply
23 Sep 2025
Warmest Greetings from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are delighted to hear that you enjoyed your stay. Our team strives to provide the best service for every guest, and your feedback is invaluable to us in continuously improving our service. We look forward to welcoming you back in the future. Thank you. Best Regards, Dimas Wira Kresna, General Manager
See original
f***a
Business
6.4
/10
Reviewed 9 week(s) ago
Stayed here for a day. Got a windowless room (no information was provided upon booking), non-smoking room, but the smell of cigarette smoke was very strong. Even sleeping was hard to breathe. I tried to wear a mask, but the next day the mask smelled of cigarette smoke. Just imagine, no window, but someone was smoking inside.
See original
Find this review helpful?
Accommodation's Reply
16 Sep 2025
Dear Ms. Febrina Ari Restuti, Warm greetings from Grand Zuri Hotel Dumai. Thank you for choosing Grand Zuri Hotel Dumai and taking the time to review your stay with us. We apologize for the inconvenience you experienced, especially regarding the windowless room and the strong smell of cigarette smoke, even though you had booked a non-smoking room. We understand that these conditions are certainly very uncomfortable and far from expectations, especially when the air quality in the room impacts your rest. Your input is greatly appreciated and is a serious concern for management. In addition, we will also tighten supervision of the non-smoking policy and take firm action against any violations that occur if guests smoke in non-smoking rooms, in order to ensure the comfort of all our guests. Once again, we apologize for this unpleasant experience. We sincerely hope to welcome you back in the future, with even better service and a better stay experience. Sincerely. Dimas Wira Kresna, General Manager
See original
D***i
9.7
/10
Reviewed 10 week(s) ago
The children are happy because they can staycation and swim at the same time
See original
Find this review helpful?
Accommodation's Reply
10 Sep 2025
Warmest Greetings from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are delighted to hear that you enjoyed your stay. Our team strives to provide the best service for every guest, and your feedback is invaluable to us in continuously improving our service. We look forward to welcoming you back in the future. Thank you. Best Regards, Dimas Wira Kresna, General Manager
See original
E***a
8.8
/10
Reviewed 10 week(s) ago
It was a nice experience, but I don't think the breakfast was that great.
See original
Find this review helpful?
Accommodation's Reply
10 Sep 2025
Warmest Greetings from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are delighted to hear that you enjoyed your stay. Our team strives to provide the best service for every guest, and your feedback is invaluable to us in continuously improving our service. We look forward to welcoming you back in the future. Thank you. Best Regards, Dimas Wira Kresna, General Manager
See original
J***n
8.5
/10
Reviewed 12 week(s) ago
does not match the order notes and next time if there are notes they must be responded to💪💪💪
See original
Find this review helpful?
Accommodation's Reply
26 Aug 2025
Dear Mr. J*n. Thank you for your feedback. We apologize for any shortcomings in your order. We have checked the notes and will use them as a lesson so that our team can be more thorough in the future. We hope that you will take the time to contact us and inform us of any issues. You can contact us at Joni Sinurat, at 08********29. Thank you for your time. Sincerely, Dimas WIra Kresna, General Manager
See original
M***e
10.0
/10
Reviewed 13 week(s) ago
All good, it's been always a pleasure staying in this hotel for my colleague who is visiting for work in Dumai.
Find this review helpful?
Accommodation's Reply
25 Aug 2025
Dear M***e
It's always a pleasure to hear from you. We are delighted that your colleague consistently has a great experience staying with us during their business visits to Dumai.
We truly appreciate you choosing our hotel as your preferred accommodation. We look forward to welcoming you and your colleague back again soon.
Best Regard,
Dimas WIra Kresna
General Manager
N***g
8.5
/10
Reviewed 15 week(s) ago
Good, friendly, fun, good atmosphere
See original
Find this review helpful?
Accommodation's Reply
03 Aug 2025
Warmest Greetings from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are delighted to hear that you enjoyed your stay. Our team strives to provide the best service for every guest, and your feedback is invaluable to us in continuously improving our service. We look forward to welcoming you back in the future. Thank you. Best Regards, Dimas Wira Kresna, General Manager
See original
R***a
Business
8.5
/10
Reviewed 15 week(s) ago
Easy check-in process, delicious breakfast, and a varied menu every day. Old but gold hotel (y)
See original
Find this review helpful?
Accommodation's Reply
03 Aug 2025
Warmest Greetings from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are delighted to hear that you enjoyed your stay. Our team strives to provide the best service for every guest, and your feedback is invaluable to us in continuously improving our service. We look forward to welcoming you back in the future. Thank you. Best Regards, Dimas Wira Kresna, General Manager
See original
H***h
Staycation
10.0
/10
Reviewed 18 week(s) ago
#LetMeTellYouAStory staying here feels safe, comfortable, peaceful. The hotel is located in the city center and not far from the beach, if you want to go anywhere, just call gr*b there. The room is spacious and okay for a long stay in this area, the food is overall okay, one thing I like is the waffle, it has become a benchmark in food for me, then there is a swimming pool that is quite good to use in free time, the hotel staff are all friendly, thanks.
Read More
See original
1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear H*h, Thank you so much for sharing your wonderful stay! We are so happy to hear that you felt safe, comfortable, and at peace during your stay at our hotel. Our strategic location, close to the city center and the beach, is indeed one of our strengths. Your positive reviews about the spacious rooms, diverse food options (especially your favorite waffles!), swimming pool facilities, and friendly staff are truly appreciated. We always strive to provide the best service and create an unforgettable experience for every guest. We look forward to welcoming you back to our hotel soon. Sincerely, Dimas Wira Kresna, General Manager
See original
HN
Humisar N.
8.5
/10
Reviewed 18 week(s) ago
Ok [Engaging opening sentence] [Describe your stay experience] Ambiance/Facilities: [Describe the ambiance and facilities of the hotel] Food: [Share your thoughts on the food provided] Staff Assistance: [Describe your experience with the hotel staff] Highlights: [Mention the things that made your stay special] Price: [Give your opinion on the value for the price paid] Location: [Describe the hotel location, e.g., conveniently located near...]
Read More
Find this review helpful?
Accommodation's Reply
13 Jul 2025
Dear Humisar N
Thank you for your review. We're glad you had a pleasant stay with us.
We hope to welcome you back again soon.
Sincerely,
Dimas WIra Kresna
General Manager
A***r
10.0
/10
Reviewed 19 week(s) ago
The hotel rooms are clean, the swimming pool is safe for children, the hotel staff is friendly, and especially the car park is spacious, so it is highly recommended to book.
See original
Find this review helpful?
Accommodation's Reply
16 Jul 2025
Dear A*r, Thank you for your wonderful review! We are very proud and happy to hear that your stay was so enjoyable, from the cleanliness of the room, the safety of the swimming pool for children, the friendliness of the staff, to the availability of adequate parking space. Positive feedback like this is the biggest motivation for our entire team to continue providing the best service. We look forward to welcoming you back on your next visit. If there is anything else we can help you with, please do not hesitate to contact us. Sincerely, Dimas Wira Kresna, General Manager
See original
AA
Aldhi A.
Leisure
9.1
/10
Reviewed 22 week(s) ago
All is good, there is only one thing that makes it uncomfortable, Grand Zuri employees when having breakfast, join the hotel residents to take breakfast on the same plate and in the same place. Suggestion is that the time and place should be separated too, thanks.
See original
Find this review helpful?
Accommodation's Reply
19 Jun 2025
Dear Aldhi A. Thank you very much for your feedback regarding your breakfast experience at Grand Zuri. We greatly appreciate any comments, as they help us to continuously improve our service. We understand your observation regarding the presence of staff in the same breakfast area as guests. This is an important point for us, and we will review our internal procedures immediately. Our main goal is to ensure that every guest feels comfortable and has an optimal breakfast experience. We continuously strive to provide the best service standards, and your feedback is very important in our continuous improvement process. We look forward to welcoming you back to Grand Zuri Dumai in the near future. Best regards, Dimas Wira Kresna. General Manager
See original
Guest
8.4
/10
Reviewed 22 week(s) ago
Very comfortable, all the cleanliness is also good.
See original
Find this review helpful?
Accommodation's Reply
18 Jun 2025
Dear Guest, Warm Greetings from Hotel Grand Zuri Dumai. Thank you for sharing your experience while staying at Hotel Grand Zuri Dumai. We are glad to know that our service is good, also the rooms are clean and comfortable, and the location is close to the city center. We look forward to your next arrival and family at Hotel Grand Zuri Dumai. Have a nice day. Warm Greetings,. Dimas Wira Kresna. General Manager
See original
R***a
9.4
/10
Reviewed 23 week(s) ago
Very helpful with check-in and check-out, but I got a smoking room with no windows.
See original
1 people find it helpful
Accommodation's Reply
17 Jun 2025
Dear R*a. Thank you very much for your review of your stay at our hotel. We are very pleased to hear that your check-in and check-out process was smooth and very helpful. Your satisfaction is our top priority. We also noted your feedback regarding the room you stayed in, which was a smoking room without a window. We apologize for any inconvenience this may have caused. We understand that room preferences may vary, and we strive to accommodate every guest's request. For your information, our room availability is based on the room type booked and availability upon check-in. For your next stay, if you have any special preferences such as a non-smoking room or a room with a window, please do not hesitate to convey it to our reservation team when making your booking, or upon check-in. We will do our best to accommodate your request, subject to availability. Your feedback is very valuable to us in our efforts to continuously improve the quality of our services and hotel facilities. We look forward to welcoming you back in the future and providing a more satisfying stay experience. Best regards, Dimas Wira Kresna. General Manager.
See original
Number of reviews per page
20
40