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Horison Plaza Inn Kendari
Hotels
Preferred Partner
8.4
/10
Very Good
2,275 reviews
What Guests Say About Their Stay
Distance To City Center (70)
Staff Friendliness (69)
Bedroom (69)
Ambiance (63)
Debby P.
10.0
/ 10
The room is very clean and quiet, the service is very friendly, especially the staff named Azies, the best. Good job Plaza Inn.
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Syamsuddin
10.0
/ 10
Excellent service and comfort and spacious rooms
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Sandhynatha L.
9.1
/ 10
The hotel is clean and comfortable, rooms are spacious
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PUJI R.
9.1
/ 10
I have stayed several times at the Horison Plaza Inn Kendari for both business and family vacations. Strategic location, close to shopping and dining places, comfortable rooms, friendly service, good food.
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denata s.
9.4
/ 10
Convenient and located in the middle of the city where it's easy to go anywhere.
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In the Area
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Jalan Antero Hamra No. 57-59 , Kadia, Kendari, Sulawesi Tenggara, Indonesia, 39117
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Horison Plaza Inn Kendari
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
What's around Horison Plaza Inn Kendari
Jalan Antero Hamra No. 57-59 , Kadia, Kendari, Sulawesi Tenggara, Indonesia, 39117
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Discover More About Horison Plaza Inn Kendari
note: hotel was previously named Plaza Inn Kendari
Location
Horison Plaza Inn Kendari is located in area / city Kadia.
About Horison Plaza Inn Kendari
From business event to corporate gathering, Horison Plaza Inn Kendari provides complete services and facilities that you and your colleagues need.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Horison Plaza Inn Kendari.
The hotel’s fitness center is a must-try during your stay here.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Horison Plaza Inn Kendari exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Horison Plaza Inn Kendari is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Horison Plaza Inn Kendari is the right place to stay.
All facilities in Horison Plaza Inn Kendari
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Lobby
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Doorman
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Newspaper in lobby
- Newspaper
In-room Facilities
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- TV
Transportation
- Airport transfer
- Bicycle rental
- Car rental
- Valet parking
General
- AC
- Ballroom
- Non-smoking room
- Smoking area
Things to Do
- Fitness center
- Sauna
- Spa
Nearby Facilities
- ATM/Banking
- Shops
- Supermarket
Food and Drinks
- Buffet breakfast
- Cafe
Business Facilities
- Business center
- Meeting facilities
Connectivity
- WiFi in public area (surcharge)
Accessibilty
- Accessibility equipment
Shuttle Service
- Airport transfer
Accommodation Policy & General Information in Horison Plaza Inn Kendari
Important Note
This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Your room price includes the price of gala dinner (SPORTS PARTY 2 PAX UNTIL 22.00 pm) on 31-12-2024 - 31-12-2024
General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Horison Plaza Inn Kendari | 138 |
Number of floors in Horison Plaza Inn Kendari | 5 |
Another facilities in Horison Plaza Inn Kendari | Coffee/tea in lobby, Coffee shop, 24-hour room service, Room service, Safety deposit box |
Frequently asked question in Horison Plaza Inn Kendari
What are available facilities at Horison Plaza Inn Kendari?
There are top facilites at Horison Plaza Inn Kendari such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Horison Plaza Inn Kendari?
The standard check-in time at Horison Plaza Inn Kendari is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Horison Plaza Inn Kendari provide breakfast?
Yes, Horison Plaza Inn Kendari provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Horison Plaza Inn Kendari?
Horison Plaza Inn Kendari is a 3.0-star hotel.
How many floors does Horison Plaza Inn Kendari have?
Horison Plaza Inn Kendari has 5 floors.
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More Reviews from Other Guests in Horison Plaza Inn Kendari
Overall Ratings & Reviews Horison Plaza Inn Kendari
Traveloka (2,274)
Other sources (1)
8.5
Very Good
From 2,274 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.6
Meal
8.5
Location
8.7
Service and Facilites
8.5
People often mention about Horison Plaza Inn Kendari
All
Distance to City Center (44)
Staff Friendliness (41)
Bedroom (41)
Ambiance (36)
Hotel Area (36)
Accessibility (35)
Room Space (35)
Taste (34)
Bathroom (32)
Family Friendly (30)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Horison Plaza Inn Kendari
Number of reviews per page
20
40
Customer reviews
FP
Fifi P.
Medical
9.7
/10
Reviewed 6 day(s) ago
Check-in time was very long, at 1 PM. Hopefully, there will be an early check-in service in the future. Booking specific rooms is no longer accepted, even though previously it was allowed and well-serviced if booking a specific room on a certain floor.
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A***h
Business
8.2
/10
Reviewed 3 week(s) ago
Fast service, given early check in, clean hotel, so far so good.
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Accommodation's Reply
12 Nov 2025
Best regards, Plaza Inn Kendari by Horison Thank you for your review. We are delighted to have you as our guest during your visit to Kendari. We are delighted to have served you with such warm hospitality. We will share your review with our staff to inspire our team to serve you better. We are committed to providing the best service and facilities to our guests by introducing new innovations in our breakfast. We look forward to welcoming you back to Plaza Inn Kendari by Horison with even better service and facilities. Best regards, Aldin Ferdaus General Manager
See original
S
Syarifudin
Business
9.1
/10
Reviewed 5 week(s) ago
Great food, close to the city center, clean and tidy, reasonable prices, and easy access to public facilities.
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Accommodation's Reply
21 Oct 2025
Best regards, Plaza Inn Kendari by Horison Thank you for your review, Mr. Syarifudin, for trusting us to take care of your stay in Kendari. We are honored to have served you so sincerely. We will share your review with our staff to inspire our team in their service. We are committed to providing the best services and facilities to our guests by introducing new innovations during breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison with even better services and facilities. Best regards, Aldin Firdaus General Manager
See original
WS
Windy S.
10.0
/10
Reviewed 5 week(s) ago
The food is delicious and the service is friendly
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1 people find it helpful
Accommodation's Reply
21 Oct 2025
Best regards, Plaza Inn Kendari by Horison Thank you, Windy S., for your kind review. Thank you for choosing our hotel as your accommodation during your stay in Kendari. We are honored to have served you with our warm hospitality. We will share your review with our staff to inspire our team in their service excellence. We are committed to providing the best services and amenities to our guests by introducing new innovations in breakfast. We look forward to welcoming you back to Plaza Inn Kendari by Horison with even better services and amenities. Best regards, Aldin Ferdaus General Manager
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C***s
10.0
/10
Reviewed 7 week(s) ago
This is an okay hotel, okay for the price too.
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1 people find it helpful
Accommodation's Reply
21 Oct 2025
Plaza Inn Kendari by Horizon would like to extend our warmest greetings to you. Thank you for choosing our Kendari Hotel. We are very glad that you enjoyed your stay. We will share your feedback with all our staff to encourage them. We have improved our breakfast and are always committed to providing the best service and facilities. We look forward to welcoming you to our Kendari Hotel. Thank you! General Manager Aldin Ferdaus
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Fatmawati S.
Staycation
8.5
/10
Reviewed 7 week(s) ago
Recommendations for those of you who are in Kendari city, vacationing with family while working, I don't need to bother exercising because this hotel provides a gym, the food is varied, basically recommendations for you, thanks
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Accommodation's Reply
21 Oct 2025
Best regards, Plaza Inn Kendari by Horison Thank you Ms. Fatmawati S. for your review. Thank you for choosing our hotel as your accommodation during your stay in Kendari. We are honored to have served you with our warm hospitality. We will share your review with our staff to inspire our team in their service excellence. We are committed to providing the best services and amenities to our guests by introducing new innovations in our breakfast. We look forward to welcoming you back to Plaza Inn Kendari by Horison with even better services and amenities. Best regards, Aldin Ferdaus General Manager
See original
M***d
Staycation
6.9
/10
Reviewed 7 week(s) ago
The receptionist was very friendly, but no one accompanied or helped me with my suitcase after checking in. So I had to find my room myself, just guessing which floor my room was on. The water in the sink had been wasted for a long time, but maybe it just happened to be in my room. The breakfast menu was standard. Nothing special. I wanted to swim, but I didn't because the water was dirty and hadn't been cleaned. So I didn't feel like doing anything at the hotel. I preferred going out and about.
Read More
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Accommodation's Reply
21 Oct 2025
Sincerely, PlazaInn Kendari by Horison First of all, we apologize for the inconvenience caused during check-in and thank you for your advice and suggestions. M*D has made preparations to improve our service in the future. Regarding the issue of the bellboy not delivering the luggage during check-in, we will follow up with the relevant department and provide further training to prevent this kind of incident from happening again in the future. Also, the issue of dirty water in the swimming pool due to heavy rain, which made our staff unable to treat the water at that time. We invite you to give PlazaInn Kendari by Horison an opportunity to showcase our service quality that we will continue to improve in the future. We sincerely hope to welcome you back to PlazaInn Kendari by Horison with even better service and facilities. Best regards, Aldin Firdaus General Manager
See original
Verified Traveler
9.4
/10
Reviewed 8 week(s) ago
The room was okay, and I think this is also in the city center, right? There are lots of street food stalls in front of the hotel starting in the afternoon, and there were also youth activities yesterday when I checked in. It's a good and strategic location.
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1 people find it helpful
Accommodation's Reply
21 Oct 2025
Best regards, PlazaInn Kendari by Horison Thank you for your review. Dear valued guest, We are delighted to have you as our guest during your stay in Kendari. We are honored to have served you with our warm hospitality. We will share your review with our staff to inspire our team to provide the best service. PlazaInn is located in the heart of Kendari city, making it easy for you to find various dining options within the hotel. We look forward to welcoming you back to Plaza Inn Kendari by Horison with our new facilities and services. Best regards, Aldin Ferdaus General Manager
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r
roesli
Business
8.8
/10
Reviewed 10 week(s) ago
everything is ok, except the layout of the bathroom, the toilet is not in a comfortable position, the right foot hits the wall
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Accommodation's Reply
16 Sep 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr. Roesli, for entrusting our hotel as your accommodation during your stay in Kendari. We are very pleased to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We apologize in advance for your suggestion regarding the uncomfortable toilet in the room. We will convey your suggestions and input to management for follow-up. We always strive to provide the best service and facilities for our guests. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
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Titih A. P.
Business
9.7
/10
Reviewed 10 week(s) ago
The hotel staff was very friendly and helpful upon check-in. The cleanliness was amazing ❤️
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Accommodation's Reply
16 Sep 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mrs. Titih A. P., for entrusting our hotel as your place to stay during your stay in Kendari. We are very happy to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
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N***I
8.2
/10
Reviewed 12 week(s) ago
Comfortable hotel, clean rooms, friendly staff
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Accommodation's Reply
01 Sep 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr./Mrs. N*I, for entrusting our hotel as your place to stay while in Kendari. We are very happy to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests by presenting new innovations at breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
See original
S***l
Staycation
10.0
/10
Reviewed 13 week(s) ago
The staff is nice and friendly.
The TV in the room is broken and there is no Netflix.
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Accommodation's Reply
01 Sep 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr./Mrs. S*I, for entrusting our hotel as your accommodation during your stay in Kendari. We are very pleased to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in providing excellent service. We will follow up on your suggestions and input to the relevant departments so that our room facilities can provide a better experience for our guests. We always strive to provide the best service and facilities for our guests by presenting new innovations at breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
See original
RP
Rizki P.
Business
9.4
/10
Reviewed 13 week(s) ago
The hotel room was equipped with the basic necessity.
I stayed at the room without window. It's clean but looked old, there're mosquitoes inside. I think they can do better.
The WiFi functioned well.
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Accommodation's Reply
21 Oct 2025
Warm greetings from PlazaInn Kendari by Horison.
Thank you for your review, Mr. Rizki P, for entrusting our hotel as your accommodation during your stay in Kendari. We are very pleased to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service.
We always strive to provide the best service and facilities for our guests by presenting new innovations during breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities.
Best regards,
Aldin Firdaus,
General Manager
a***a
8.8
/10
Reviewed 15 week(s) ago
Friendly staff, clean, most importantly the bathroom, but there are still spots that are not clean, the plugs are not near the bed.
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Accommodation's Reply
01 Sep 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr./Mrs. A*A, for entrusting our hotel as your place to stay while in Kendari. We are very happy to serve you wholeheartedly. We will share your review with our employees to motivate our team in providing excellent service. We will follow up on your suggestions and input to the relevant departments so that our room facilities can provide a better experience for our guests. We always strive to provide the best service and facilities for our guests by presenting new innovations at breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
See original
R***n
Business
10.0
/10
Reviewed 16 week(s) ago
Very satisfying service, cleanliness, food and location
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Accommodation's Reply
06 Aug 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr./Mrs. R*n, for entrusting our hotel as your place to stay while in Kendari. We are very happy to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests by presenting new innovations at breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus. General Manager
See original
R***n
Business
10.0
/10
Reviewed 16 week(s) ago
Very satisfying service, room & food
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Accommodation's Reply
06 Aug 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr./Mrs. R*n, for entrusting our hotel as your place to stay while in Kendari. We are very happy to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests by presenting new innovations at breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
See original
F***a
Business
9.1
/10
Reviewed 18 week(s) ago
Good place if you want to stay in Kendari for a few days
Find this review helpful?
Accommodation's Reply
25 Jul 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr./Mrs. F*A, for entrusting our hotel as your place to stay while in Kendari. We are very happy to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests by presenting new innovations at breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
See original
Suliswanto
10.0
/10
Reviewed 19 week(s) ago
very satisfied every time I have work I always stay at this hotel
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Accommodation's Reply
25 Jul 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr. Suliswanto, for entrusting our hotel as your accommodation during your stay in Kendari. We are very pleased to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests by presenting new innovations during breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
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P***T
8.5
/10
Reviewed 19 week(s) ago
Breakfast good, room good, location in the city center
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Accommodation's Reply
25 Jul 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr./Mrs. P*T, for entrusting our hotel as your place to stay while in Kendari. We are very happy to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests by presenting new innovations at breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
See original
N***r
Staycation
9.7
/10
Reviewed 19 week(s) ago
Cool, clean room, friendly and responsive staff, good facilities
See original
1 people find it helpful
Accommodation's Reply
25 Jul 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr./Mrs. N*R, for entrusting our hotel as your place to stay while in Kendari. We are very happy to be able to serve you wholeheartedly. We will share the review that Mr./Mrs. R*I gave to our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests by presenting new innovations at breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus. General Manager
See original
Number of reviews per page
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40
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Overall Ratings & Reviews Horison Plaza Inn Kendari
Traveloka (2,274)
Other sources (1)
8.5
Very Good
From 2,274 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.6
Meal
8.5
Location
8.7
Service and Facilites
8.5
People often mention about Horison Plaza Inn Kendari
All
Distance to City Center (44)
Staff Friendliness (41)
Bedroom (41)
Ambiance (36)
Hotel Area (36)
Accessibility (35)
Room Space (35)
Taste (34)
Bathroom (32)
Family Friendly (30)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Horison Plaza Inn Kendari
Number of reviews per page
20
40
Customer reviews
FP
Fifi P.
Medical
9.7
/10
Reviewed 6 day(s) ago
Check-in time was very long, at 1 PM. Hopefully, there will be an early check-in service in the future. Booking specific rooms is no longer accepted, even though previously it was allowed and well-serviced if booking a specific room on a certain floor.
See original
Find this review helpful?
A***h
Business
8.2
/10
Reviewed 3 week(s) ago
Fast service, given early check in, clean hotel, so far so good.
See original
Find this review helpful?
Accommodation's Reply
12 Nov 2025
Best regards, Plaza Inn Kendari by Horison Thank you for your review. We are delighted to have you as our guest during your visit to Kendari. We are delighted to have served you with such warm hospitality. We will share your review with our staff to inspire our team to serve you better. We are committed to providing the best service and facilities to our guests by introducing new innovations in our breakfast. We look forward to welcoming you back to Plaza Inn Kendari by Horison with even better service and facilities. Best regards, Aldin Ferdaus General Manager
See original
S
Syarifudin
Business
9.1
/10
Reviewed 5 week(s) ago
Great food, close to the city center, clean and tidy, reasonable prices, and easy access to public facilities.
See original
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Accommodation's Reply
21 Oct 2025
Best regards, Plaza Inn Kendari by Horison Thank you for your review, Mr. Syarifudin, for trusting us to take care of your stay in Kendari. We are honored to have served you so sincerely. We will share your review with our staff to inspire our team in their service. We are committed to providing the best services and facilities to our guests by introducing new innovations during breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison with even better services and facilities. Best regards, Aldin Firdaus General Manager
See original
WS
Windy S.
10.0
/10
Reviewed 5 week(s) ago
The food is delicious and the service is friendly
See original
1 people find it helpful
Accommodation's Reply
21 Oct 2025
Best regards, Plaza Inn Kendari by Horison Thank you, Windy S., for your kind review. Thank you for choosing our hotel as your accommodation during your stay in Kendari. We are honored to have served you with our warm hospitality. We will share your review with our staff to inspire our team in their service excellence. We are committed to providing the best services and amenities to our guests by introducing new innovations in breakfast. We look forward to welcoming you back to Plaza Inn Kendari by Horison with even better services and amenities. Best regards, Aldin Ferdaus General Manager
See original
C***s
10.0
/10
Reviewed 7 week(s) ago
This is an okay hotel, okay for the price too.
See original
1 people find it helpful
Accommodation's Reply
21 Oct 2025
Plaza Inn Kendari by Horizon would like to extend our warmest greetings to you. Thank you for choosing our Kendari Hotel. We are very glad that you enjoyed your stay. We will share your feedback with all our staff to encourage them. We have improved our breakfast and are always committed to providing the best service and facilities. We look forward to welcoming you to our Kendari Hotel. Thank you! General Manager Aldin Ferdaus
See original
Fatmawati S.
Staycation
8.5
/10
Reviewed 7 week(s) ago
Recommendations for those of you who are in Kendari city, vacationing with family while working, I don't need to bother exercising because this hotel provides a gym, the food is varied, basically recommendations for you, thanks
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Accommodation's Reply
21 Oct 2025
Best regards, Plaza Inn Kendari by Horison Thank you Ms. Fatmawati S. for your review. Thank you for choosing our hotel as your accommodation during your stay in Kendari. We are honored to have served you with our warm hospitality. We will share your review with our staff to inspire our team in their service excellence. We are committed to providing the best services and amenities to our guests by introducing new innovations in our breakfast. We look forward to welcoming you back to Plaza Inn Kendari by Horison with even better services and amenities. Best regards, Aldin Ferdaus General Manager
See original
M***d
Staycation
6.9
/10
Reviewed 7 week(s) ago
The receptionist was very friendly, but no one accompanied or helped me with my suitcase after checking in. So I had to find my room myself, just guessing which floor my room was on. The water in the sink had been wasted for a long time, but maybe it just happened to be in my room. The breakfast menu was standard. Nothing special. I wanted to swim, but I didn't because the water was dirty and hadn't been cleaned. So I didn't feel like doing anything at the hotel. I preferred going out and about.
Read More
See original
Find this review helpful?
Accommodation's Reply
21 Oct 2025
Sincerely, PlazaInn Kendari by Horison First of all, we apologize for the inconvenience caused during check-in and thank you for your advice and suggestions. M*D has made preparations to improve our service in the future. Regarding the issue of the bellboy not delivering the luggage during check-in, we will follow up with the relevant department and provide further training to prevent this kind of incident from happening again in the future. Also, the issue of dirty water in the swimming pool due to heavy rain, which made our staff unable to treat the water at that time. We invite you to give PlazaInn Kendari by Horison an opportunity to showcase our service quality that we will continue to improve in the future. We sincerely hope to welcome you back to PlazaInn Kendari by Horison with even better service and facilities. Best regards, Aldin Firdaus General Manager
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Verified Traveler
9.4
/10
Reviewed 8 week(s) ago
The room was okay, and I think this is also in the city center, right? There are lots of street food stalls in front of the hotel starting in the afternoon, and there were also youth activities yesterday when I checked in. It's a good and strategic location.
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1 people find it helpful
Accommodation's Reply
21 Oct 2025
Best regards, PlazaInn Kendari by Horison Thank you for your review. Dear valued guest, We are delighted to have you as our guest during your stay in Kendari. We are honored to have served you with our warm hospitality. We will share your review with our staff to inspire our team to provide the best service. PlazaInn is located in the heart of Kendari city, making it easy for you to find various dining options within the hotel. We look forward to welcoming you back to Plaza Inn Kendari by Horison with our new facilities and services. Best regards, Aldin Ferdaus General Manager
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r
roesli
Business
8.8
/10
Reviewed 10 week(s) ago
everything is ok, except the layout of the bathroom, the toilet is not in a comfortable position, the right foot hits the wall
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Accommodation's Reply
16 Sep 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr. Roesli, for entrusting our hotel as your accommodation during your stay in Kendari. We are very pleased to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We apologize in advance for your suggestion regarding the uncomfortable toilet in the room. We will convey your suggestions and input to management for follow-up. We always strive to provide the best service and facilities for our guests. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
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Titih A. P.
Business
9.7
/10
Reviewed 10 week(s) ago
The hotel staff was very friendly and helpful upon check-in. The cleanliness was amazing ❤️
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Accommodation's Reply
16 Sep 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mrs. Titih A. P., for entrusting our hotel as your place to stay during your stay in Kendari. We are very happy to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
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N***I
8.2
/10
Reviewed 12 week(s) ago
Comfortable hotel, clean rooms, friendly staff
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Accommodation's Reply
01 Sep 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr./Mrs. N*I, for entrusting our hotel as your place to stay while in Kendari. We are very happy to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests by presenting new innovations at breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
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S***l
Staycation
10.0
/10
Reviewed 13 week(s) ago
The staff is nice and friendly.
The TV in the room is broken and there is no Netflix.
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Accommodation's Reply
01 Sep 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr./Mrs. S*I, for entrusting our hotel as your accommodation during your stay in Kendari. We are very pleased to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in providing excellent service. We will follow up on your suggestions and input to the relevant departments so that our room facilities can provide a better experience for our guests. We always strive to provide the best service and facilities for our guests by presenting new innovations at breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
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RP
Rizki P.
Business
9.4
/10
Reviewed 13 week(s) ago
The hotel room was equipped with the basic necessity.
I stayed at the room without window. It's clean but looked old, there're mosquitoes inside. I think they can do better.
The WiFi functioned well.
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Accommodation's Reply
21 Oct 2025
Warm greetings from PlazaInn Kendari by Horison.
Thank you for your review, Mr. Rizki P, for entrusting our hotel as your accommodation during your stay in Kendari. We are very pleased to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service.
We always strive to provide the best service and facilities for our guests by presenting new innovations during breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities.
Best regards,
Aldin Firdaus,
General Manager
a***a
8.8
/10
Reviewed 15 week(s) ago
Friendly staff, clean, most importantly the bathroom, but there are still spots that are not clean, the plugs are not near the bed.
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Accommodation's Reply
01 Sep 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr./Mrs. A*A, for entrusting our hotel as your place to stay while in Kendari. We are very happy to serve you wholeheartedly. We will share your review with our employees to motivate our team in providing excellent service. We will follow up on your suggestions and input to the relevant departments so that our room facilities can provide a better experience for our guests. We always strive to provide the best service and facilities for our guests by presenting new innovations at breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
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R***n
Business
10.0
/10
Reviewed 16 week(s) ago
Very satisfying service, cleanliness, food and location
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Accommodation's Reply
06 Aug 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr./Mrs. R*n, for entrusting our hotel as your place to stay while in Kendari. We are very happy to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests by presenting new innovations at breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus. General Manager
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R***n
Business
10.0
/10
Reviewed 16 week(s) ago
Very satisfying service, room & food
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Accommodation's Reply
06 Aug 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr./Mrs. R*n, for entrusting our hotel as your place to stay while in Kendari. We are very happy to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests by presenting new innovations at breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
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F***a
Business
9.1
/10
Reviewed 18 week(s) ago
Good place if you want to stay in Kendari for a few days
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Accommodation's Reply
25 Jul 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr./Mrs. F*A, for entrusting our hotel as your place to stay while in Kendari. We are very happy to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests by presenting new innovations at breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
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Suliswanto
10.0
/10
Reviewed 19 week(s) ago
very satisfied every time I have work I always stay at this hotel
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Accommodation's Reply
25 Jul 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr. Suliswanto, for entrusting our hotel as your accommodation during your stay in Kendari. We are very pleased to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests by presenting new innovations during breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
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P***T
8.5
/10
Reviewed 19 week(s) ago
Breakfast good, room good, location in the city center
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Accommodation's Reply
25 Jul 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr./Mrs. P*T, for entrusting our hotel as your place to stay while in Kendari. We are very happy to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests by presenting new innovations at breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
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N***r
Staycation
9.7
/10
Reviewed 19 week(s) ago
Cool, clean room, friendly and responsive staff, good facilities
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1 people find it helpful
Accommodation's Reply
25 Jul 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr./Mrs. N*R, for entrusting our hotel as your place to stay while in Kendari. We are very happy to be able to serve you wholeheartedly. We will share the review that Mr./Mrs. R*I gave to our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests by presenting new innovations at breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus. General Manager
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