Pacific Hotel Balikpapan

Hotels
8.3
/10
Very Good
7,552 reviews

What Guests Say About Their Stay

Staff Friendliness (228)
Ambiance (220)
Distance To City Center (215)
Bedroom (208)

A***y

10.0
/ 10
Never regret staying here, the food is delicious, the staff is friendly too, check in check out is fast, will definitely come back again later, thank you Pacific Hotel BPP for having us.
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Leny A.

10.0
/ 10
Staying here made my family's Christmas celebration memorable. Our exhaustion was rewarded with a very spacious and comfortable room, which didn't break the bank. Thank you to the friendly staff and delicious food. See you all, and thanks for everything.
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Richar Y. P.

8.8
/ 10
The hotel staff is friendly, the rooms are clean,
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RIZKY R. H.

9.7
/ 10
It was a very pleasant experience, with all the staff friendly. Although the hotel is quite old, the cleanliness and service were exceptional, and I was very satisfied. I'll definitely stay here again on my next trip to Balikpapan.
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b***n

10.0
/ 10
Really enjoyed staying here, the service is satisfying and friendly, the place is also clean.
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In the Area
See Map
Street Jend. A. Yani No: 33, Gn. Sari Ilir, Balikpapan City Center, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76121

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Hotel Pacific Balikpapan Pacific Hotel Balikpapan is located in area / city Balikpapan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Pacific Hotel Balikpapan Address: Map & Location

Street Jend. A. Yani No: 33, Gn. Sari Ilir, Balikpapan City Center, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76121
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Lobby Pacific Hotel Balikpapan
Lobby 2 Pacific Hotel Balikpapan

Discover More About Pacific Hotel Balikpapan

note: hotel was previously named Hotel Pacific Balikpapan

Location


Pacific Hotel Balikpapan is located in area / city Balikpapan City Center.

About Pacific Hotel Balikpapan

From business event to corporate gathering, Pacific Hotel Balikpapan provides complete services and facilities that you and your colleagues need.

If you plan to have a long-term stay, staying at Pacific Hotel Balikpapan is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Pacific Hotel Balikpapan.

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Pacific Hotel Balikpapan exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Pacific Hotel Balikpapan is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Pacific Hotel Balikpapan is the right place to stay.

All facilities in Pacific Hotel Balikpapan

Fitness Center Pacific Hotel Balikpapan
Fitness Center
Functional Hall Pacific Hotel Balikpapan
Functional Hall
Common Space Pacific Hotel Balikpapan
Common Space
Lobby Pacific Hotel Balikpapan
Lobby
Exterior Pacific Hotel Balikpapan
Exterior

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Express check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Newspaper in lobby
  • Newspaper
  • Porter
  • Wedding service

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Smoking area
  • Smoke-free

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Minibar
  • Refrigerator
  • Shower
  • TV

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast
  • Buffet breakfast
  • Vegetarian meal

Transportation

  • Airport transfer
  • Area shuttle
  • Car rental
  • Secure parking
  • Shopping center shuttle
  • Valet parking

Accessibilty

  • Disabled access friendly
  • Accessible bathroom
  • Accessible parking
  • Wheelchair accessible

Business Facilities

  • Meeting facilities

Sports and Recreations

  • Fitness center

Things to Do

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Pacific Hotel Balikpapan

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. br /Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. br / Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.br /

Extra Breakfast

Accommodation charges IDR 48,000/guest for extra breakfast.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Pacific Hotel Balikpapan
99
Number of floors in Pacific Hotel Balikpapan
8
Another facilities in Pacific Hotel Balikpapan
Coffee shop, 24-hour room service, Late check-out, Breakfast restaurant, Dinner restaurant

Frequently asked question in Pacific Hotel Balikpapan

What are available facilities at Pacific Hotel Balikpapan?
There are top facilites at Pacific Hotel Balikpapan such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Pacific Hotel Balikpapan?
Check-in time at Pacific Hotel Balikpapan is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Pacific Hotel Balikpapan provide breakfast?
Yes, Pacific Hotel Balikpapan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Pacific Hotel Balikpapan?
Pacific Hotel Balikpapan is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Pacific Hotel Balikpapan have?
Pacific Hotel Balikpapan has 8 floors.
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More Reviews from Other Guests in Pacific Hotel Balikpapan

Overall Ratings & Reviews Pacific Hotel Balikpapan

Traveloka (7,546)
Other sources (6)
8.4
Very Good
From 7,546 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.1

Location

8.7

Service and Facilites

8.4

People often mention about Pacific Hotel Balikpapan
All
Staff Friendliness (146)
Ambiance (141)
Bedroom (139)
Distance to City Center (137)
Room Space (122)
Bathroom (118)
Accessibility (115)
Hotel Area (113)
Surroundings (105)
Check-in/out Time (100)
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Most Recent
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Traveler Reviews Pacific Hotel Balikpapan

Number of reviews per page
20
40
Customer reviews
N***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
Hotel staff is friendly, rooms are clean.
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A***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.7
/10
Reviewed 1 week(s) ago
The reservation had a bathtub and sea view, but when I checked in it didn't match reality 🥹 But the food here is recommended.
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M***d
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
Clean and comfortable... Suitable as a holiday choice.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback and comments are invaluable in upholding our motto of "Clean and Comfortable," and we will use your suggestions to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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NONO P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and the rooms are clean. I've been staying here since 2013.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback and comments are invaluable in upholding our motto of "Clean and Comfortable," and we will use your suggestions to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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L***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Thank you for all your services.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback and comments are invaluable in upholding our motto of "Clean and Comfortable," and we will use your suggestions to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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M***M
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The bathtub is comfortable, the hot water works, the refrigerator works, and the bed is neat and comfortable. If you choose a smoking room, bring air freshener. The TV in the room has bad sound.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback and comments are invaluable in upholding our motto of "Clean and Comfortable," and we will use your suggestions to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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S***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
First experience staying at Pacific Hotel Balikpapan. Check in Sunday, March 15, 2026 and check out Monday, March 16, 2026. Overall everything is OK👍 The hotel is located in the city center, the receptionist is friendly & informative, the room is clean, tidy, and quite spacious, and the sahur menu is quite varied (btw I ate the soto banjar which was delicious). Cons: 1. For the request attached in the app (early check-in time & additional greeting card) cannot be fulfilled. For check-in time, there is a problem because the room is not ready after the weekend & for the greeting card you have to contact the hotel directly and there is an additional fee. 2. Parking for motorbikes is not shaded. 3. Minimal plugs. The only working plug is the one in the bathroom so it is quite complicated when charging your phone (photo attached). The plug near the kettle does not work, even near the bed after searching, no other plugs were found (video attached). That's all 🙏
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback reflects our commitment to our motto, "Clean and Comfortable," and we will use your comments to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The most recommended hotel in BPP, in terms of cleanliness, price and friendliness of the staff, it is the best.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback reflects our commitment to our motto, "Clean and Comfortable," and we will use your comments to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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a***d
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Very satisfying and best service
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback and comments are invaluable in upholding our motto of "Clean and Comfortable," and we will use your suggestions to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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desemberr
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
I always enjoy staying at Pacific. Although it's an older hotel, it's comfortable, clean, and well-maintained. Good job, all the staff do a great job ensuring the comfort of their guests. I'll definitely be a repeat customer.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback and comments are invaluable in upholding our motto of "Clean and Comfortable," and we will use your suggestions to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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R***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Friendly and hopefully the food changes
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Accommodation's Reply
30 Mar 2026
Dear Valued Guests, On behalf of the management and all staff, Pacific Hotel Balikpapan would like to express our sincere gratitude for choosing to stay at Pacific Hotel Balikpapan. Your feedback is a valuable asset to our commitment to "cleanliness and comfort," and we will take your comments into consideration to further improve our services. Thank you for your feedback. We hope our services provided you with a memorable and enjoyable experience during your stay at Pacific Hotel Balikpapan. Sincerely, The Management, Pacific Hotel Balikpapan
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R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very good, the vibes are great, the best.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, On behalf of the management and staff of Pacific Hotel, we respectfully inform you that we appreciate your trust in choosing to stay with us at Pacific Hotel Balikpapan. Your feedback and comments are invaluable in upholding our motto of "Clean and Comfortable," and we will use your suggestions to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management Team, Pacific Hotel Balikpapan
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Y***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, the rooms are very good 👌, a little suggestion... regarding the food menu, maybe it could be varied or changed, not the same thing all the time... because every time I stay, the food menu never changes 🙏 for everything else, everything is okay
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2 people find it helpful
Accommodation's Reply
12 Mar 2026
Dear Valued Guest, On behalf of the management and staff of Pacific Hotel, we respectfully inform you that we appreciate your trust in choosing to stay with us at Pacific Hotel Balikpapan. Your feedback and comments are invaluable in upholding our motto of "Clean and Comfortable," and we will use your suggestions to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management Team, Pacific Hotel Balikpapan
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
For an older hotel, it's still very nice and clean. The only downside is the stiff faucet and flush button. Overall, it's very comfortable.
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1 people find it helpful
Accommodation's Reply
12 Mar 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback reflects our commitment to our motto, "Clean and Comfortable," and we will use your comments to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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Rudiyanto
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The hotel atmosphere is comfortable, close to everywhere, for Muslims it is very convenient because there is a mosque opposite the hotel.
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Accommodation's Reply
12 Mar 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback and comments are invaluable in upholding our motto of "Clean and Comfortable," and we will use your suggestions to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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a***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The service is good and okay, all the staff are friendly.
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Accommodation's Reply
05 Mar 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback and comments are invaluable in upholding our motto of "Clean and Comfortable," and we will use your suggestions to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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H***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Stay at this hotel often... very clean and comfortable.
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Accommodation's Reply
05 Mar 2026
Dear Valued Guest, On behalf of the management and staff of Pacific Hotel, we respectfully inform you that we appreciate your trust in choosing to stay with us at Pacific Hotel Balikpapan. Your feedback and comments are invaluable in upholding our motto of "Clean and Comfortable," and we will use your suggestions to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management Team, Pacific Hotel Balikpapan
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Rahmawati
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
The hotel staff was very friendly and communicative upon check-in. Even though the requested room was full, the hotel still prepared a good and comfortable room. The breakfast menu was varied and delicious.
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1 people find it helpful
Accommodation's Reply
27 Feb 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback reflects our commitment to our motto, "Clean and Comfortable," and we will use your comments to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Clean, fragrant room, friendly hotel staff
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1 people find it helpful
Accommodation's Reply
26 Feb 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback and comments are invaluable in upholding our motto of "Clean and Comfortable," and we will use your suggestions to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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Nur P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The staff is friendly and the place is comfortable.
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Accommodation's Reply
19 Feb 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback reflects our commitment to our motto, "Clean and Comfortable," and we will use your comments to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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Number of reviews per page
20
40

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Lobby 4 Pacific Hotel Balikpapan

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Pacific Hotel Balikpapan

Traveloka (7,546)
Other sources (6)
8.4
Very Good
From 7,546 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.1

Location

8.7

Service and Facilites

8.4

People often mention about Pacific Hotel Balikpapan
All
Staff Friendliness (146)
Ambiance (141)
Bedroom (139)
Distance to City Center (137)
Room Space (122)
Bathroom (118)
Accessibility (115)
Hotel Area (113)
Surroundings (105)
Check-in/out Time (100)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Pacific Hotel Balikpapan

Number of reviews per page
20
40
Customer reviews
N***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
Hotel staff is friendly, rooms are clean.
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A***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.7
/10
Reviewed 1 week(s) ago
The reservation had a bathtub and sea view, but when I checked in it didn't match reality 🥹 But the food here is recommended.
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M***d
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
Clean and comfortable... Suitable as a holiday choice.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback and comments are invaluable in upholding our motto of "Clean and Comfortable," and we will use your suggestions to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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NONO P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and the rooms are clean. I've been staying here since 2013.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback and comments are invaluable in upholding our motto of "Clean and Comfortable," and we will use your suggestions to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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L***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Thank you for all your services.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback and comments are invaluable in upholding our motto of "Clean and Comfortable," and we will use your suggestions to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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M***M
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The bathtub is comfortable, the hot water works, the refrigerator works, and the bed is neat and comfortable. If you choose a smoking room, bring air freshener. The TV in the room has bad sound.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback and comments are invaluable in upholding our motto of "Clean and Comfortable," and we will use your suggestions to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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S***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
First experience staying at Pacific Hotel Balikpapan. Check in Sunday, March 15, 2026 and check out Monday, March 16, 2026. Overall everything is OK👍 The hotel is located in the city center, the receptionist is friendly & informative, the room is clean, tidy, and quite spacious, and the sahur menu is quite varied (btw I ate the soto banjar which was delicious). Cons: 1. For the request attached in the app (early check-in time & additional greeting card) cannot be fulfilled. For check-in time, there is a problem because the room is not ready after the weekend & for the greeting card you have to contact the hotel directly and there is an additional fee. 2. Parking for motorbikes is not shaded. 3. Minimal plugs. The only working plug is the one in the bathroom so it is quite complicated when charging your phone (photo attached). The plug near the kettle does not work, even near the bed after searching, no other plugs were found (video attached). That's all 🙏
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback reflects our commitment to our motto, "Clean and Comfortable," and we will use your comments to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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F***a
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Staycation
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9.4
/10
Reviewed 3 week(s) ago
The most recommended hotel in BPP, in terms of cleanliness, price and friendliness of the staff, it is the best.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback reflects our commitment to our motto, "Clean and Comfortable," and we will use your comments to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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a***d
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Business
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8.5
/10
Reviewed 3 week(s) ago
Very satisfying and best service
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback and comments are invaluable in upholding our motto of "Clean and Comfortable," and we will use your suggestions to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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desemberr
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Transit
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9.1
/10
Reviewed 3 week(s) ago
I always enjoy staying at Pacific. Although it's an older hotel, it's comfortable, clean, and well-maintained. Good job, all the staff do a great job ensuring the comfort of their guests. I'll definitely be a repeat customer.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback and comments are invaluable in upholding our motto of "Clean and Comfortable," and we will use your suggestions to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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R***i
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8.5
/10
Reviewed 4 week(s) ago
Friendly and hopefully the food changes
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Accommodation's Reply
30 Mar 2026
Dear Valued Guests, On behalf of the management and all staff, Pacific Hotel Balikpapan would like to express our sincere gratitude for choosing to stay at Pacific Hotel Balikpapan. Your feedback is a valuable asset to our commitment to "cleanliness and comfort," and we will take your comments into consideration to further improve our services. Thank you for your feedback. We hope our services provided you with a memorable and enjoyable experience during your stay at Pacific Hotel Balikpapan. Sincerely, The Management, Pacific Hotel Balikpapan
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R***y
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
Very good, the vibes are great, the best.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, On behalf of the management and staff of Pacific Hotel, we respectfully inform you that we appreciate your trust in choosing to stay with us at Pacific Hotel Balikpapan. Your feedback and comments are invaluable in upholding our motto of "Clean and Comfortable," and we will use your suggestions to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management Team, Pacific Hotel Balikpapan
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Y***i
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9.7
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, the rooms are very good 👌, a little suggestion... regarding the food menu, maybe it could be varied or changed, not the same thing all the time... because every time I stay, the food menu never changes 🙏 for everything else, everything is okay
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2 people find it helpful
Accommodation's Reply
12 Mar 2026
Dear Valued Guest, On behalf of the management and staff of Pacific Hotel, we respectfully inform you that we appreciate your trust in choosing to stay with us at Pacific Hotel Balikpapan. Your feedback and comments are invaluable in upholding our motto of "Clean and Comfortable," and we will use your suggestions to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management Team, Pacific Hotel Balikpapan
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S***i
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
For an older hotel, it's still very nice and clean. The only downside is the stiff faucet and flush button. Overall, it's very comfortable.
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1 people find it helpful
Accommodation's Reply
12 Mar 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback reflects our commitment to our motto, "Clean and Comfortable," and we will use your comments to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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Rudiyanto
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Business
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8.5
/10
Reviewed 4 week(s) ago
The hotel atmosphere is comfortable, close to everywhere, for Muslims it is very convenient because there is a mosque opposite the hotel.
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Accommodation's Reply
12 Mar 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback and comments are invaluable in upholding our motto of "Clean and Comfortable," and we will use your suggestions to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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a***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The service is good and okay, all the staff are friendly.
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Accommodation's Reply
05 Mar 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback and comments are invaluable in upholding our motto of "Clean and Comfortable," and we will use your suggestions to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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H***a
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9.7
/10
Reviewed 5 week(s) ago
Stay at this hotel often... very clean and comfortable.
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Accommodation's Reply
05 Mar 2026
Dear Valued Guest, On behalf of the management and staff of Pacific Hotel, we respectfully inform you that we appreciate your trust in choosing to stay with us at Pacific Hotel Balikpapan. Your feedback and comments are invaluable in upholding our motto of "Clean and Comfortable," and we will use your suggestions to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management Team, Pacific Hotel Balikpapan
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Rahmawati
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Medical
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9.4
/10
Reviewed 6 week(s) ago
The hotel staff was very friendly and communicative upon check-in. Even though the requested room was full, the hotel still prepared a good and comfortable room. The breakfast menu was varied and delicious.
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1 people find it helpful
Accommodation's Reply
27 Feb 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback reflects our commitment to our motto, "Clean and Comfortable," and we will use your comments to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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R***i
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Staycation
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8.8
/10
Reviewed 6 week(s) ago
Clean, fragrant room, friendly hotel staff
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1 people find it helpful
Accommodation's Reply
26 Feb 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback and comments are invaluable in upholding our motto of "Clean and Comfortable," and we will use your suggestions to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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Nur P.
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9.7
/10
Reviewed 7 week(s) ago
The staff is friendly and the place is comfortable.
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Accommodation's Reply
19 Feb 2026
Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback reflects our commitment to our motto, "Clean and Comfortable," and we will use your comments to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan
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