JW Marriott Hotel Surabaya

Hotels
8.9
/10
Very Good
6,237 reviews

What Guests Say About Their Stay

Staff Friendliness (65)
Distance To City Center (62)
Taste (60)
Bedroom (59)
Mohan R. J.
9.7
/ 10
Excellent and very friendly staffs, specially the lady at the check in counter, on duty in the afternoon around 3-4 PM.
Yusup P.
10.0
/ 10
Dinner was good, my birthday staycation spent well here in JW.Marriot Surabaya, thank you employee named Ferla for giving me the best service.
Lingga S. A.
9.7
/ 10
Loves everything, especially the food at pavilion restaurant !
Nabil A.
9.7
/ 10
Very satisfied staying at jw mariot hotel. With good view good room, good food and especially good hospitality. I really love the cheese cake from deli shop jw mariot. And I call “0” to ask about the cheese cake And I was very happy when Miss Ivana as the operator told me that the cake was 50% off! So I bought my favorite cheese cake. By the way miss ivana is great! She is very nice and always Explain in great detail and always fast response, polite and so friendly in a good way! I love it. I ask for brown sugar and she offered me mineral water too and I just realized that my mineral water has run out. So thankyou miss ivana for remind me and for your hospitality😊 pretty sure I’ll be back again❤️
M Armi
8.5
/ 10
Food was great, cleanliness was awesome, and the staffs were super friendly. Terbaik di Kelasnya.
In the Area
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Jl Embong Malang 85 - 89, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named JW Marriott Surabaya JW Marriott Hotel Surabaya is located in area / city Tegalsari. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around JW Marriott Hotel Surabaya

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Jl Embong Malang 85 - 89, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261
Lobby JW Marriott Hotel Surabaya
Lobby 2 JW Marriott Hotel Surabaya

Discover More About JW Marriott Hotel Surabaya

note: hotel was previously named JW Marriott Surabaya

Location


JW Marriott Hotel Surabaya is located in area / city Tegalsari.

About JW Marriott Hotel Surabaya

JW Marriott Hotel Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

From business event to corporate gathering, JW Marriott Hotel Surabaya provides complete services and facilities that you and your colleagues need.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from JW Marriott Hotel Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

JW Marriott Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at JW Marriott Hotel Surabaya.

All facilities in JW Marriott Hotel Surabaya

Bar, Cafe and Lounge JW Marriott Hotel Surabaya
Bar, Cafe and Lounge
Swimming Pool JW Marriott Hotel Surabaya
Swimming Pool
Entertainment Facility JW Marriott Hotel Surabaya
Entertainment Facility
Fitness Center JW Marriott Hotel Surabaya
Fitness Center
Functional Hall JW Marriott Hotel Surabaya
Functional Hall

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast (surcharge)
  • Brunch
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Early bird breakfast
  • Fullboard with drinks
  • Fullboard with non-alcoholic drinks
  • Gala dinner
  • Free breakfast
  • Halfboard with non-alcoholic drinks
  • Nightclub
  • Bar
  • Set menu dinner
  • Set menu lunch
  • Show cooking restaurant

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Early Check-in
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Medical service
  • Mobile
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Porter
  • Wedding service

Things to Do

  • Barbecue
  • Children play area
  • Fitness center
  • Garden
  • Health club
  • Hot tub
  • Massage
  • Outdoor pool
  • Picnic area
  • Pool sun loungers
  • Sauna
  • Spa
  • Hot tub
  • Steam room
  • TV lounge

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Transportation

  • Area shuttle
  • Area shuttle with surcharge
  • Car rental
  • Garage
  • Limo or town car service
  • Secure parking
  • Shopping center shuttle
  • Valet parking (surcharge)

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
  • Theatre/auditorium

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Connectivity

  • LAN Internet
  • LAN Internet (surcharge)
  • WiFi in public area (surcharge)

Family-friendly Facilities

  • Kids club
  • Children pool

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Sports and Recreations

  • Fitness center

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in JW Marriott Hotel Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Facility

Project Guests’ Safety closed temporarily from 11-1-2022 to 13-1-2022.

Extra Breakfast

Accommodation charges IDR 328,000/guest for extra breakfast.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at JW Marriott Hotel Surabaya
407
Number of floors in JW Marriott Hotel Surabaya
25
Another facilities in JW Marriott Hotel Surabaya
A la carte breakfast, A la carte dinner, A la carte lunch, Restaurant with AC, Bar

Frequently asked question in JW Marriott Hotel Surabaya

What are available facilities at JW Marriott Hotel Surabaya?
There are top facilites at JW Marriott Hotel Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at JW Marriott Hotel Surabaya?
The standard check-in time at JW Marriott Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does JW Marriott Hotel Surabaya provide breakfast?
Yes, JW Marriott Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in JW Marriott Hotel Surabaya

Traveloka (6,237)
Other sources (436)
8.9
Very Good
From 6,237 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.2

Meal

9.0

Location

9.2

Service and Facilites

9.1

People often mention about JW Marriott Hotel Surabaya
All
Staff Friendliness (45)
Bedroom (43)
Bathroom (40)
Taste (39)
Variety (39)
Ambiance (38)
Room Space (38)
Distance to City Center (37)
Family Friendly (35)
Surroundings (34)
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Traveler Reviews JW Marriott Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
W***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The food is very delicious. Varied. The best. Spacious room. Friendly staff. Helpful. Thanks Marriot
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1 people find it helpful
A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Nice and clean hotel, great location too.
1 people find it helpful
E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
the staff is very friendly and helpful when I will extend, the location of the swimming pool is very pleasant in the afternoon towards evening, the breakfast menu is very varied and tasty 👍, the room is spacious and clean, oh yes if you want to go to Tunjungan Mall there is also a hotel car that picks up and drops you off every hour.
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+5
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Accommodation's Reply
12 Jun 2025
Dear Guest, thank you for choosing jw marriott Surabaya during your stay in Surabaya and for taking the time to review us. We are happy to receive reviews that our hotel services and facilities are in accordance with expectations and are memorable. We look forward to your next visit to our hotel. Warm regards, jw marriott Surabaya
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Y***S
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Always gives a comfortable and good impression.
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2 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Guest, thank you for choosing jw marriott Surabaya during your stay in Surabaya and for taking the time to review us. We are happy to receive reviews that our hotel services and facilities are in accordance with expectations and are memorable. We look forward to your next visit to our hotel. Warm regards, jw marriott Surabaya
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D***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very good place to stay with family.
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Accommodation's Reply
12 Jun 2025
Dear Guest, thank you for choosing jw marriott Surabaya during your stay in Surabaya and for taking the time to review us. We are happy to receive reviews that our hotel services and facilities are in accordance with expectations and are memorable. We look forward to your next visit to our hotel. Warm regards, jw marriott Surabaya
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Thanks for the hospitality. Recommended for staycation with family 🤗👏🏻
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Accommodation's Reply
12 Jun 2025
Dear Guest, thank you for choosing jw marriott Surabaya during your stay in Surabaya and for taking the time to review us. We are happy to receive reviews that our hotel services and facilities are in accordance with expectations and are memorable. We look forward to your next visit to our hotel. Warm regards, jw marriott Surabaya
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I***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Friendly and Professional Service Many guests praised the friendly and professional staff at the hotel. One guest mentioned that Mr. Geovanny, the Guest Relations Officer, was very helpful before check-in and made sure all requests were met. Comfortable and Clean Rooms The spacious, clean rooms, and fully equipped facilities are an added value. Guests also liked the beautiful city views from their rooms.
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2 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Guest, thank you for choosing jw marriott Surabaya during your stay in Surabaya and for taking the time to review us. We are happy to receive reviews that our hotel services and facilities are in accordance with expectations and are memorable. We look forward to your next visit to our hotel. Warm regards, jw marriott Surabaya
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Tony C. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.4
/10
Reviewed 7 week(s) ago
Parking service is very bad. Breakfast service, food menu, hotel rules are not in accordance with general 5 star standards.
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1 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Tony C. S., Thank you for taking the time to share your review with us. Your feedback has been forwarded to the relevant hotel team as a reference to improve our staff service standards. Thank you again for your review, we look forward to welcoming you back to jw marriott Surabaya. Warm regards.
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Tony C. S.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 7 week(s) ago
In terms of vehicle parking, service and hotel regulations that do not comply with general 5-star standard rules. The number of food menus is small.
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2 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Tony C. S., Thank you for taking the time to share your review with us. Your feedback has been forwarded to the relevant hotel team as a reference to improve our staff service standards. Thank you again for your review, we look forward to welcoming you back to jw marriott Surabaya. Warm regards.
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I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Thank you to the housekeeping team, Mas Alfian and Mas Irpan, who always cleaned our room every day.
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2 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Guest, thank you for choosing jw marriott Surabaya during your stay in Surabaya and for taking the time to review us. We are happy to receive reviews that our hotel services and facilities are in accordance with expectations and are memorable. We look forward to your next visit to our hotel. Warm regards, jw marriott Surabaya
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t***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
friendly staff with good welcome
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Accommodation's Reply
12 Jun 2025
Dear Guest, thank you for choosing jw marriott Surabaya during your stay in Surabaya and for taking the time to review us. We are happy to receive reviews that our hotel services and facilities are in accordance with expectations and are memorable. We look forward to your next visit to our hotel. Warm regards, jw marriott Surabaya
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F***i
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The process time is fast and short.
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M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Very comfortable from check in to check out.
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Elbert W.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Very friendly check out reminder by sending a printed letter to your room.
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Dina D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It's really nice to stay here, everywhere is close, just walk, service is good, best dach.
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Rendra D. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel has very good service.
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Anis C.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Really cool, the service is also perfect
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riana c. n.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
the best hotel, most comfortable, really good service
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J***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
When I go to Surabaya, I always stay at JW Marriott, because the rooms at this hotel are always clean, the service is very good, especially Mr. Jefry who always looks after my room, he is a very friendly person and it is always clean.
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The view is great, the room facilities, bathroom, parking and food are also good. All staff are very helpful and super duper friendly. From getting off at the lobby there is someone to handle it until the check-in process is complete. There is also a shuttle to Tunjungan Plaza.
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1 people find it helpful
Number of reviews per page
20
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Lobby 4 JW Marriott Hotel Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.