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The Zuri Dumai
Hotels
8.6
/10
Very Good
1,256 reviews
What Guests Say About Their Stay
Ambiance (52)
Bedroom (51)
Hotel Area (51)
Distance To City Center (49)
Hermanto H.
8.5
/ 10
Comfortable, friendly and follows wellness protocols.
In the Area
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Jalan Jenderal Sudirman, No. 108, Dumai Timur, Dumai, Riau, Indonesia, 28813
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in The Zuri Dumai
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What's around The Zuri Dumai
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Jalan Jenderal Sudirman, No. 108, Dumai Timur, Dumai, Riau, Indonesia, 28813
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Location
The Zuri Dumai is a hotel in a good neighborhood, which is located at East Dumai.
About The Zuri Dumai
The Zuri Dumai is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.
The Zuri Dumai is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.
When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, The Zuri Dumai provides a pleasant accommodation for your stay.
For you, travelers who wish to travel comfortably on a budget, The Zuri Dumai is the perfect place to stay that provides decent facilities as well as great services.
From business event to corporate gathering, The Zuri Dumai provides complete services and facilities that you and your colleagues need.
Whether you are planning an event or other special occasions, The Zuri Dumai is a great choice for you with a large and well-equipped function room to suit your requirements.
Have fun with various entertaining facilities for you and the whole family at The Zuri Dumai, a wonderful accommodation for your family holiday.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Zuri Dumai.
If you plan to have a long-term stay, staying at The Zuri Dumai is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
The Zuri Dumai is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, The Zuri Dumai is suitable for you who value privacy during your stay.
Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Zuri Dumai exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
The Zuri Dumai is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at The Zuri Dumai.
All facilities in The Zuri Dumai
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Doorman
- Express check-in
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
- Newspaper
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Family room
- Non-smoking room
- Swimming pool
- Rooftop terrace
- Smoking area
- Smoke-free
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Shower
- TV
Food and Drinks
- Restaurant with AC
- Bar
- Breakfast
- Cafe
- Poolside bar
Transportation
- Area shuttle with surcharge
- Shopping center shuttle (surcharge)
Things to Do
- Fitness center
- Outdoor pool
Business Facilities
- Conference room
- Meeting facilities
Nearby Facilities
- ATM/Banking
- Grocery
Family-friendly Facilities
- Children pool
Connectivity
- Free WiFi
Sports and Recreations
- Fitness center
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in The Zuri Dumai
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Contact Accommodation Before Arrival
Guests should contact hotel 1 day(s) prior to arrival
Deposit
Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The Zuri Dumai | 111 |
Number of floors in The Zuri Dumai | 12 |
Another facilities in The Zuri Dumai | Bellhop, Welcoming drinks, Concierge, Doorman, Express check-in |
Frequently asked question in The Zuri Dumai
What are available facilities at The Zuri Dumai?
There are top facilites at The Zuri Dumai such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Zuri Dumai?
The standard check-in time at The Zuri Dumai is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Zuri Dumai provide breakfast?
Yes, The Zuri Dumai provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Zuri Dumai
Traveloka (1,256)
Other sources (7)
8.6
Very Good
From 1,256 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.7
Location
8.8
Service and Facilites
8.8
People often mention about The Zuri Dumai
All
Ambiance (41)
Bedroom (41)
Hotel Area (41)
Staff Friendliness (39)
Bathroom (39)
Distance to City Center (38)
Family Friendly (36)
Room Space (35)
Variety (33)
Taste (32)
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Traveler Reviews The Zuri Dumai
Number of reviews per page
20
40
Customer reviews
P***u
Business
9.7
/10
Reviewed 4 day(s) ago
Very good hotel in Dumai. Quiet, very clean, and spacious rooms.
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Accommodation's Reply
16 Jul 2025
Dear Valued Guest,
Thank you very much for your kind words and for choosing The Zuri Dumai during your stay.
We’re truly delighted to hear that you enjoyed the peaceful atmosphere, cleanliness, and spaciousness of our rooms. Your feedback means a lot to us and motivates our team to continue delivering exceptional service.
We look forward to welcoming you back soon for another great stay.
Warm Regards,
Ali Hidayat
General Manager
T***a
Business
6.4
/10
Reviewed 7 day(s) ago
I booked for 1 nite room for myself here without breakfast during my company duty to Dumai, but there was an urgent meeting in the morning with my client and I need a place to do that meeting. I went to resto then I paid for my breakfast charge for IDR 145k. I told the staff I’ll bring my client outside to the resto for meeting and asked can I order ala carte menu only for her? The staff said can. I ordered a meal from the menu and do the meeting. After it’s done, I went to the cashier to pay the additional meals, the hotel charged me for another breakfast fee again + ala carte order for amount 223k. The total I need to pay was 368k at that morning😅. The things That makes me disappointed is the resto staff was very unfriendly and billed the additional charges without reconfirm me for it. Also, during my meeting, I don’t know why the resto staff always kept an eye on us😃. I nevermind for the overprice I paid, but Such an uncomfortable situation that makes me speechless for this hotel service.
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Accommodation's Reply
17 Jul 2025
Dear Valued Guest,
Thank you for taking the time to share your recent experience at The Zuri Dumai.
First of all, we sincerely apologize for the inconvenience you experienced, particularly during your important meeting with your client. We understand that the situation was uncomfortable and not aligned with the quality of service we aim to provide.
Regarding the breakfast charges, please allow us to clarify that our system calculates breakfast fees on a per pax (per person) basis. Therefore, when two individuals enjoy breakfast—whether staying guests or outside invitees such as business clients—the charge applies to both. We apologize if this was not communicated clearly in advance by our team.
As for the impression that our restaurant staff were watching during your meeting, we regret any discomfort this may have caused. However, we would like to assure you that it was not intended as surveillance. Our staff are trained to stay observant and alert in order to quickly respond whenever guests may need assistance. This is part of our service standard and is never meant to disrupt guest privacy.
We truly appreciate your feedback as it gives us the opportunity to improve. Rest assured, we will be addressing these matters internally to ensure better communication and a more comfortable experience for all our guests.
We hope to have the opportunity to welcome you back and to restore your confidence in our service.
Warm regards,
Ali Hidayat
General Manager
D***a
9.1
/10
Reviewed 2 week(s) ago
Will recommend this hotel for my next business trip!
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Accommodation's Reply
14 Jul 2025
Dear Valued Guest,
Warm greetings from The Zuri Dumai!
Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that you had a pleasant stay and that you would recommend our hotel for your next business trip.
It was truly a pleasure to have you with us, and we look forward to welcoming you back on your future visits to Dumai — whether for business or leisure.
Warm Regards,
Ali Hidayat
General Manager
sh
suwarno h.
10.0
/10
Reviewed 3 week(s) ago
can't be expressed in words
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Accommodation's Reply
03 Jul 2025
Dear Mr. Suwarno, Thank you for your short but very meaningful review: "cannot be expressed in words." 🧡. We are very happy to know that your experience with us left such a deep impression. We hope to continue to provide the best service every time you stay at Hotel The Zuri Dumai. See you again on your next visit. Warm Regards, Ali Hidayat. General Manager
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T***s
8.5
/10
Reviewed 3 week(s) ago
The hotel is located in the city, the staff at the front desk are quick to serve check-in and check-out.
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Accommodation's Reply
30 Jun 2025
Dear T*s, Thank you for your positive review. We are very pleased to hear that you are satisfied with our strategic location within the city and the prompt service provided by our front desk staff during the check-in and check-out process. We always strive to provide the best service and ensure guest comfort in every aspect. We look forward to welcoming you back to The Zuri Dumai in the near future. Warm Regards, Ali Hidayat. General Manager
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DA
Dewi A. P. N.
9.6
/10
Reviewed 5 week(s) ago
The vegetable and salad corner is very small. Hopefully in the future the quantity and quality of vegetable food will be better and more varied.
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Accommodation's Reply
18 Jun 2025
Dear Mrs. Dewi A. P. N, Thank you for your feedback regarding the vegetable and salad options at our hotel. We apologize if the available offerings have not met your expectations. Your feedback is very valuable to us, and we will immediately forward it to the relevant team as evaluation and improvement material, especially in terms of quantity, quality, and variety of vegetable menus in the future. We look forward to welcoming you back with a more satisfying experience. Warm Regards, Ali Hidayat. General Manager
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E***y
Staycation
8.8
/10
Reviewed 5 week(s) ago
according to the price, suitable for those who want to stay in the city center
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Accommodation's Reply
18 Jun 2025
Dear E*y, Thank you for taking the time to give a positive review to Hotel The Zuri Dumai. We are glad to know that you found the stay to be worth the price and enjoyed our strategic location in the city center. We hope to welcome you back in the future for an even more memorable experience. Warm Regards, Ali Hidayat. General Manager
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FP
Fijria P. H.
Staycation
10.0
/10
Reviewed 6 week(s) ago
first time visiting dumai and choosing to stay at The Zuri is the best choice. friendly staff, quiet hotel environment, comfortable and safe for children. the choice of bfast menu is also very varied but next time i hope the chef use the fresh turmeric for jamu kunyit asam not turmeric powder please☺🙏🏻over all the hospitality is amazing . all the best for The Zuri Dumai
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1 people find it helpful
Accommodation's Reply
13 Jun 2025
Dear Ms. Fijria P. H, Warm greetings from The Zuri Dumai. Thank you very much for choosing The Zuri as your place to stay during your first visit to Dumai. It is great to know that the hotel’s calm, comfortable, and safe atmosphere provides a positive experience — especially for children. Thank you also for your input regarding jamu kunyit asam. Suggestions like this mean a lot to us to continue improving the quality, including in terms of taste and freshness of the menu we serve. See you again on your next visit. May you always be healthy and successful. Warm Regards, Ali Hidayat. General Manager
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RA
Rizky A. P.
Staycation
10.0
/10
Reviewed 6 week(s) ago
Very pleasant, Friendly hotel staff, fast response, answer questions well, Serve with a smile, quiet hotel environment, Bedroom and bathroom are neat and clean, the price is according to what you get,
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+2
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Accommodation's Reply
13 Jun 2025
Dear Mrs. Rizky A. P, Warm greetings from The Zuri Dumai. Thank you very much for sharing your pleasant experience during your stay at our hotel. Very happy to know that the friendliness of the staff, the prompt service, and the comfort of the room and hotel environment gave a positive impression during your stay here. We believe that a smile and sincere service are the keys to a memorable stay. Thank you also for your appreciation of the price and quality that we offer. We look forward to welcoming you back to The Zuri Dumai. Warm Regards, Ali Hidayat. General Manager
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Freddy F.
Staycation
10.0
/10
Reviewed 7 week(s) ago
Very recommended untuk staycation family yaa
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Accommodation's Reply
02 Jun 2025
Dear Mr. Freddy F, Warm greetings from The Zuri Dumai! Thank you for your brief but meaningful review. We are very happy to know that you are satisfied and recommend our hotel as a place for your family staycation. Guest comfort and satisfaction, especially when with family, is our top priority. We look forward to welcoming you and your family back to The Zuri Dumai on another occasion. Warm Regards, Ali Hidayat. General Manager
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er
eninta r. t.
Staycation
10.0
/10
Reviewed 8 week(s) ago
Overall it's ok, I've stayed here many times too.
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Accommodation's Reply
02 Jun 2025
Dear Mrs. Eninta, Warm greetings from The Zuri Dumai. Thank you for your trust and loyalty in repeatedly choosing to stay with us. We are very pleased to know that overall you are satisfied with your experience staying at The Zuri Dumai. Your input and support means a lot to us to continue to maintain and improve the quality of service. We look forward to your next visit. Warm Regards, Ali Hidayat. General Manager
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Tetty O. N.
Staycation
10.0
/10
Reviewed 8 week(s) ago
Recommended, hopefully the cleanliness and comfort will always be maintained.
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Accommodation's Reply
02 Jun 2025
Dear Mrs. Tetty O. N, Warm greetings from The Zuri Dumai. Thank you for your recommendation and positive review. We greatly appreciate your trust, and are pleased to know that the cleanliness and comfort of our hotel have left a good impression on you. We will continue to be committed to maintaining the standards of cleanliness and service for the comfort of all guests. Hopefully we can welcome you back on your next visit. Warm Regards, Ali Hidayat. General Manager
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A***a
10.0
/10
Reviewed 9 week(s) ago
Very close to office locations, suitable for business trips.
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Accommodation's Reply
20 May 2025
Dear A*a, Warm greetings from The Zuri Dumai, Thank you for your positive review. We are pleased to know that our hotel's strategic location close to the office area provides convenience for you during your business trip. We hope that The Zuri Dumai can continue to be your main choice for business trips or vacations to Dumai. Warm regards, Ali Hidayat. General Manager
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DK
Desy K.
Staycation
9.4
/10
Reviewed 9 week(s) ago
The service from the moment we entered, at the swimming pool, restaurant, and at checkout was very satisfying.
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Accommodation's Reply
20 May 2025
Dear Mrs. Desy to, Warm greetings from The Zuri Dumai, Thank you for the positive review that you have given. We are very pleased to know that you are satisfied with our services, starting from the arrival, in the pool area, restaurant, to the check-out process. This review is an encouragement for our entire team to continue to provide the best experience for every guest. We look forward to your next visit to The Zuri Dumai. Warm Regards, Ali Hidayat. General Manager
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SK
Sheikh K. A. B. S. S.
9.4
/10
Reviewed 11 week(s) ago
looking for a place to stay in Dumai City and found this lovely hotel. convenient location.
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Accommodation's Reply
20 May 2025
Dear Sheikh,
Warm greetings from The Zuri Dumai,
Thank you for choosing The Zuri Dumai during your visit to the city and for sharing your positive impression. We're delighted to hear that you found our hotel lovely and appreciated our convenient location.
We hope to welcome you back again soon for another enjoyable stay in Dumai.
Warm Regards,
Ali Hidayat
General Manager
R***o
Staycation
9.7
/10
Reviewed 11 week(s) ago
Accommodating and very good hotel.
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Accommodation's Reply
05 May 2025
Dear Beloved Guest,
Thank you for taking the time to share your feedback. We are truly pleased to know that you found our hotel accommodating and of excellent quality.
Your kind words mean a lot to us, and we will continue striving to provide a comfortable and memorable stay for all our valued guests.
We look forward to welcoming you back to The Zuri Dumai in the near future.
Warm Regards,
Ali Hidayat
General Manager
A***i
9.1
/10
Reviewed 12 week(s) ago
Everything is okay, only for breakfast because it was too late the menu was already sold out. It should have been refilled.
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1 people find it helpful
Accommodation's Reply
05 May 2025
Dear A*i, Thank you for your review and feedback. We are pleased to know that overall your stay at Hotel The Zuri Dumai was a good one. Regarding the availability of the breakfast menu, we apologize for the inconvenience. Your input is highly appreciated and will be used as evaluation material for our F&B team so that in the future we can replenish the menu more quickly and evenly, so that all guests can still enjoy breakfast comfortably even though they come later. We hope to welcome you back on the next occasion with a more satisfying experience. Warm Regards, Ali Hidayat. General Manager
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V***y
Leisure
10.0
/10
Reviewed 13 week(s) ago
This hotel is recommended, good service, comfort, cleanliness, next time I go to Dumai I will stay here again.
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Accommodation's Reply
21 Apr 2025
Dear V*y, Thank you very much for your review and recommendation. We are very pleased to know that the service, comfort, and cleanliness at Hotel The Zuri Dumai gave a positive impression during your visit. Comments like this mean a lot to us and encourage the team to continue to provide the best. We look forward to welcoming you back on your next visit to Dumai. See you again and warm greetings from all of us at Hotel The Zuri Dumai. Warm Regards, Ali Hidayat. General Manager
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FS
Febry S.
10.0
/10
Reviewed 13 week(s) ago
The hotel staff is very friendly. The atmosphere of the inn is calm, breakfast also has many choices. The parking area is very spacious.
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1 people find it helpful
Accommodation's Reply
21 Apr 2025
Dear Mr. Febry S, Thank you very much for this very positive and constructive review. We are very happy to know that you feel comfortable with the hotel atmosphere, the friendliness of the staff, the variety of breakfast, and the spacious parking area. The entire team of Hotel The Zuri Dumai always strives to provide the best experience for every guest, and we are very grateful when you feel it directly. We look forward to welcoming you back on your next visit. Hopefully every experience of staying here always leaves a pleasant impression. Warm Regards, Ali Hidayat. General Manager
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e***i
10.0
/10
Reviewed 14 week(s) ago
The staff is very friendly, and the hotel is very clean. I will stay here again next time.
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Accommodation's Reply
21 Apr 2025
Dear E*i, Thank you for your positive review. We are very pleased to know that you are satisfied with the friendliness of our staff and the cleanliness of our hotel. Comments like this really encourage us to continue to maintain and improve the quality of our services. We look forward to your next visit to Hotel The Zuri Dumai. Warm Regards, Ali Hidayat. General Manager
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Number of reviews per page
20
40
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