Mooz Hotel Surabaya

Hotels
Preferred Partner
8.2
/10
Very Good
5,597 reviews

What Guests Say About Their Stay

Accessibility (82)
Staff Friendliness (70)
Bedroom (65)
Surroundings (62)

IPAN I.

10.0
/ 10
This has to be a favorite place to stay, with friendly prices, great facilities, and excellent service. Awesome 👍
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Arief W. P.

8.2
/ 10
Beyond expectations, it turns out that the cheapest room type, the standard twin, is very comfortable, the AC is cold, the room is clean, the bedsheets smell good, the bathroom is clean, the hot water works normally, the toilet is clean, the TV can have various channels, the room is small but comfortable, the carpeted floor makes the room warm with the AC coldness that can be adjusted on the panel next to the door... Overall, I am very satisfied staying here, and will stay there again when visiting Surabaya, keep up the good work...
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Andika E.

8.5
/ 10
My impression of staying at hotel zoom was very impressive ... With a unique interior waiting room, good service, clean rooms and bathrooms that are designed with fresh colors ... At this hotel it is also very strategically close to several malls so it doesn't too long to linger on the highway with traffic jams
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Tirza J.

8.5
/ 10
The hotel location is strategic, near eating places, and not far from shopping malls, the service is good, all staff are friendly.
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Riana H. P.

8.5
/ 10
Nice place for one night stay.
In the Area
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Raya Jemursari 109 B-C, Wonocolo, Surabaya, Jawa Timur, Indonesia, 60237

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named ZOOM Hotel Jemursari Mooz Hotel Surabaya is located in area / city Wonocolo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Mooz Hotel Surabaya

Raya Jemursari 109 B-C, Wonocolo, Surabaya, Jawa Timur, Indonesia, 60237
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Lobby Mooz Hotel Surabaya
Lobby 2 Mooz Hotel Surabaya

Discover More About Mooz Hotel Surabaya

Discover Your Perfect Stay at ZOOM Hotel Jemursari

Welcome to a truly exceptional accommodation experience in the heart of Jawa Timur. If you're seeking comfort, convenience, and a touch of local charm, **ZOOM Hotel Jemursari** is your ideal destination. This introduction aims to provide you with all the essential information you need to plan your visit, ensuring a memorable and hassle-free stay. Room rates at ZOOM Hotel Jemursari start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

ZOOM Hotel Jemursari Location

Nestled in the vibrant district of Surabaya, **ZOOM Hotel Jemursari** offers a prime location that balances accessibility with tranquility. Situated at Raya Jemursari 109 B-C, Wonocolo, Surabaya, Jawa Timur, Indonesia, 60237, the hotel is conveniently located approximately 30 minutes from Juanda International Airport (SUB) and a mere 15 minutes from the bustling city center. This strategic positioning makes it an excellent base for both business and leisure travelers. The atmosphere surrounding ZOOM Hotel Jemursari is one of dynamic urban life, with easy access to commercial hubs and local points of interest, yet it provides a peaceful retreat after a day of exploration or work. For those looking to immerse themselves in the local culture, the hotel is within reach of popular shopping destinations and culinary hotspots.

ZOOM Hotel Jemursari Facilities & Services

Facilities for guests at **ZOOM Hotel Jemursari** are designed to enhance your comfort and convenience throughout your stay.
  • 24-Hour Front Desk:

    Our dedicated team is always available to assist you with any requests or inquiries, ensuring round-the-clock support.
  • Free Wi-Fi:

    Stay connected with complimentary high-speed internet access available throughout the hotel premises.
  • Restaurant:

    Enjoy delicious local and international cuisine at our on-site restaurant.
  • Meeting Rooms:

    For business travelers, we offer well-equipped meeting facilities to host your corporate events.
  • Parking:

    Ample parking space is available for guests who are traveling by car.
  • Housekeeping Services:

    Daily housekeeping ensures your room remains clean and tidy.
  • Luggage Storage:

    Secure storage is available for your luggage before check-in or after check-out.

ZOOM Hotel Jemursari Room Types

Explore a range of comfortable and well-appointed accommodations designed to suit every traveler's needs. The room types of **ZOOM Hotel Jemursari** offer a variety of options, ensuring a pleasant stay for individuals, couples, and families alike.
  • Standard Room:

    A cozy and efficient option, perfect for solo travelers or couples. Available with a double bed or twin beds. Non-smoking.
  • Deluxe Room:

    Offering more space and enhanced amenities, the Deluxe Room is ideal for those seeking extra comfort. Available with a double bed or twin beds. Non-smoking. Some rooms may feature a bathtub.
  • Suite:

    For a more luxurious experience, our Suites provide ample living space, premium furnishings, and additional services. Non-smoking. Bathtub available in select suites.
  • Family Room:

    Designed to accommodate families, these rooms feature multiple beds and extra space for everyone to relax. Non-smoking.
Please note that smoking is not permitted in any of the rooms. For guests with specific preferences, please inquire about the availability of rooms with a bathtub when booking.

ZOOM Hotel Jemursari Dining & Restaurants

Savor a delightful culinary journey at **ZOOM Hotel Jemursari**. Our on-site dining options are crafted to provide a satisfying experience for every palate. The hotel features a main restaurant that serves a variety of Indonesian and international dishes. Breakfast is typically served from 6:00 AM to 10:00 AM, with an estimated price of PHP 350 per person. Lunch and dinner are available from 11:00 AM to 10:00 PM, with main courses ranging from PHP 400 to PHP 700. Enjoy a selection of freshly prepared meals in a comfortable and welcoming ambiance.

ZOOM Hotel Jemursari Nearby Attractions and Activities

Discover the vibrant surroundings of **ZOOM Hotel Jemursari** with a variety of attractions and activities just a short distance away.
  • Tunjungan Plaza:

    One of Surabaya's largest and most popular shopping malls, offering a wide array of retail, dining, and entertainment options.
  • House of Sampoerna:

    A historic museum and former cigarette factory that provides a fascinating glimpse into Surabaya's colonial past and the history of tobacco.
  • Surabaya Town Square (Sutos):

    A modern lifestyle complex featuring shops, restaurants, cafes, and entertainment venues, popular for its lively atmosphere.
  • Monumen Kapal Selam (Submarine Monument):

    A unique attraction featuring a decommissioned Soviet submarine that visitors can explore, offering a glimpse into naval history.
  • Ampel Mosque and Old City:

    Immerse yourself in the spiritual and historical heart of Surabaya, exploring the grand Ampel Mosque and the charming streets of the old city.
If you are looking for other activities around ZOOM Hotel Jemursari, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to ZOOM Hotel Jemursari from the Airport

Navigating your way to **ZOOM Hotel Jemursari** from Juanda International Airport (SUB) is straightforward, with several convenient transportation options available. The airport transfer service of ZOOM Hotel Jemursari can be arranged for a seamless arrival.
  • Hotel Private Transfer:

    For the utmost convenience, you can pre-book a private car transfer directly through the hotel. This service offers a comfortable and direct journey to your doorstep. The estimated cost is around PHP 800 to PHP 1200, depending on the vehicle type.
  • Taxi:

    Metered taxis are readily available at the airport's designated taxi stands. This is a reliable option for reaching the hotel. The journey typically takes 30-45 minutes, with fares ranging from PHP 300 to PHP 500, depending on traffic conditions.
  • Ride-hailing Service:

    You can also use a ride-hailing service, which can be booked via their respective apps upon arrival. This offers a competitive and convenient alternative to traditional taxis. Prices are comparable to metered taxis.
  • Airport Premium Bus:

    While less direct, airport buses may offer routes that connect to areas near the hotel, requiring a short taxi or ride-hailing service for the final leg. This is generally the most budget-friendly option.
For peace of mind and a stress-free arrival, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at ZOOM Hotel Jemursari

Choosing **ZOOM Hotel Jemursari** for your stay in Jawa Timur guarantees a blend of comfort, convenience, and value. With excellent room availability at ZOOM Hotel Jemursari, you're sure to find the perfect accommodation for your needs.
  • Prime Location:

    Easily accessible and close to key attractions and business districts.
  • Comfortable Accommodations:

    A variety of well-appointed rooms to suit different preferences.
  • Convenient Facilities:

    Essential amenities and services to ensure a pleasant stay.
  • Affordable Rates:

    Excellent value for money, especially with new user promotions.
  • Seamless Booking:

    Easy booking process through Traveloka.
Ready to experience the best of Surabaya? Start your booking journey today! For budget-friendly options, explore Book budget hotels in Jawa Timur. And to complete your travel plans, Easily book domestic and international flights at low prices. Booking ZOOM Hotel Jemursari is your first step towards an unforgettable trip.

All facilities in Mooz Hotel Surabaya

Bar, Cafe and Lounge Mooz Hotel Surabaya
Bar, Cafe and Lounge
Entertainment Facility Mooz Hotel Surabaya
Entertainment Facility
Functional Hall Mooz Hotel Surabaya
Functional Hall
Lobby Mooz Hotel Surabaya
Lobby
Accommodation Services Mooz Hotel Surabaya
Accommodation Services

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast (surcharge)
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Continental breakfast
  • Dining area
  • Set menu dinner
  • Set menu lunch
  • Snacks
  • Dietary menu

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Multilingual staff

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Separate shower and tub
  • Shower
  • TV

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference hostess
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room
  • Smoking area

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Laundry
  • Shops
  • Supermarket

Connectivity

  • Internet point
  • Free WiFi

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Transportation

  • Valet parking

Accommodation Policy & General Information in Mooz Hotel Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

( Transit Room ) Check in time starting at 08:00 and 15:00, Check out at 14:00 and 21:00 ( Normal Room )You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Additional Policy

( Transit Room ) Check in time starting at 08:00 and 15:00, Check out at 14:00 and 21:00 ( Normal Room )You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Mooz Hotel Surabaya
72
Number of floors in Mooz Hotel Surabaya
5
Another facilities in Mooz Hotel Surabaya
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in Mooz Hotel Surabaya

What are available facilities at Mooz Hotel Surabaya?
There are top facilites at Mooz Hotel Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mooz Hotel Surabaya?
The standard check-in time at Mooz Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Mooz Hotel Surabaya provide breakfast?
Yes, Mooz Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Mooz Hotel Surabaya?
Mooz Hotel Surabaya is a 3.0-star hotel.
How many floors does Mooz Hotel Surabaya have?
Mooz Hotel Surabaya has 5 floors.
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More Reviews from Other Guests in Mooz Hotel Surabaya

8.2
Very Good
From 5,597 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.1

Meal

8.0

Location

8.3

Service and Facilites

8.2

People often mention about Mooz Hotel Surabaya
All
Ambiance (45)
Accessibility (44)
Bedroom (43)
Staff Friendliness (42)
Surroundings (39)
Room Space (36)
Distance to City Center (35)
Bathroom (34)
Hotel Area (33)
Check-in/out Time (30)
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Traveler Reviews Mooz Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
N***r
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Strategic location, comfortable and clean rooms. However, the food is lacking in variety.
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Accommodation's Reply
02 Jun 2026
Dear Mr. N*r, Sincerely yours from Mooz Surabaya - Jemursari Hotel. Thank you for taking the time to rate and review your stay. We are committed to providing the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager
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R***y
icon-origin-TRAVELOKA
7.9
/10
Reviewed 5 week(s) ago
My first time staying at this hotel, I found my face wasn't very happy and I developed an allergic reaction, possibly due to the dust on the sheets or the dirty water. Overall, the view was nice, but at 3 a.m., the street was filled with motorbike racing, making it incredibly noisy in my room, even though it was on the 6th floor.
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Accommodation's Reply
06 May 2026
Dear Mr. R*y, Sincerely yours from Mooz Surabaya - Jemursari Hotel. Thank you for taking the time to rate and review your stay. Regarding your information about the room not meeting your expectations, we sincerely apologize. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again with an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager
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N***l
icon-Business
Business
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10.0
/10
Reviewed 6 week(s) ago
The staff is very friendly, the place is okay, cool, clean.
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1 people find it helpful
Accommodation's Reply
06 May 2026
Dear Mr./Ms. N*I, Sincerely, Mooz Surabaya - Jemursari Hotel. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager
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Retta S.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
A chic hotel with a strategic location. If you're traveling with your family or for a vacation, a Deluxe room is perfect because it's spacious, bright (with lots of windows), has a homey ambiance, and has a bathtub. Amenities are also complete and refilled daily. I tried a Standard/Superior room, which was comfortable for a single person, and the bathroom was super spacious. The breakfast menu isn't extensive, but it's tasty. The receptionist and restaurant staff are quite friendly, but their gestures could be improved. There are several restaurants around the hotel, but they're not cheap. There are also several coffee shops and a convenience store, but you have to cross a fairly large and busy road to find them.
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+5
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Accommodation's Reply
06 May 2026
Dear Ms. Retta S., Sincerely yours, from Hotel Mooz Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager
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E***n
icon-Business
Business
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9.4
/10
Reviewed 7 week(s) ago
The room was spacious and comfortable, but it was a shame the bathroom doormat wasn't there. Otherwise, it was fine.
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Accommodation's Reply
06 May 2026
Dear E*n, A warm welcome from Muz Hotel Surabaya (Jemur Sari). Thank you so much for submitting your review and sharing your feedback. Our hotel is committed to providing the highest quality service and ensuring a comfortable stay for all our guests. We look forward to welcoming you back again. We hope you enjoy an even more perfect and satisfying stay. Thank you. Ali Akbar, Hotel Manager
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Willy P.
icon-Business
Business
icon-origin-TRAVELOKA
7.0
/10
Reviewed 8 week(s) ago
Check-in requires a 100,000 IDR deposit. The room's air conditioning is problematic, shutting itself off within 10 minutes. The twin-bed room has no windows. The lighting in the room is inadequate. Breakfast options are limited, and there are many flies in the dining area.
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Accommodation's Reply
14 Apr 2026
Dear Mr. Willy P., Greetings from Mooz Hotel Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. Regarding your feedback about the air conditioning, food variety, and breakfast not meeting your expectations, we apologize. Please be assured that we are continuously improving to ensure all guests have a comfortable stay at our hotel. Also, regarding the deposit upon check-in that you may have disagreed with, we will review this again as it is part of our check-in process. Concerning the room without a window, we would like to clarify that all our standard comfortable rooms do not have windows (this has been stated in the details). If you require a room with a window and more space, you can book a Superior room. We sincerely hope to welcome you back again with an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager
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A***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Recommendations for a comfortable stay during the holidays
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Accommodation's Reply
14 Apr 2026
Dear Mr./Mr. A*d, Sincerely yours from Mooz Surabaya - Jemursari Hotel. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager
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F***n
icon-Staycation
Staycation
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10.0
/10
Reviewed 9 week(s) ago
Very friendly, comfortable place.
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Accommodation's Reply
14 Apr 2026
Dear Mr. F*n, Sincerely yours from Mooz Surabaya - Jemursari Hotel. Thank you for taking the time to rate and review your stay. We are committed to providing the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Hotel staff is friendly, the place is comfortable, clean
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Accommodation's Reply
14 Apr 2026
Dear Valued Guest, Warm greetings from Hotel Mooz Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We are committed to providing the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager
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Medhawika Y.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
It's located on the main road of Jemursari, across from the hotel are Starbucks, Family Mart, and Pizza Hut. It's worth it.
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+5
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Accommodation's Reply
29 Mar 2026
Dear Ms. Methavika, Warm greetings from Hotel Mooz Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We are committed to providing the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager
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B***n
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10.0
/10
Reviewed 12 week(s) ago
The staff was nice. The room was comfortable, but I didn't get to try the breakfast.
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1 people find it helpful
Accommodation's Reply
29 Mar 2026
Dear B*n, This is the warmest greeting from Muz Surabaya - Jemursari Hotel. Thank you for taking the time to leave a review and feedback on your stay. We are always striving to provide the best service to ensure a comfortable stay for all our guests. We look forward to your return for an even more satisfying and perfect experience. Thank you. Sincerely, Ali Akbar, Hotel Manager
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IPAN I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
This has to be a favorite place to stay, with friendly prices, great facilities, and excellent service. Awesome 👍
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Accommodation's Reply
29 Mar 2026
Dear Mr. Ipan i., Sincerely yours, from Mooz Surabaya - Jemursari Hotel. Thank you for taking the time to rate and review your stay. We are always committed to providing the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager
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S***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Overall, Mooz Hotel Surabaya is suitable for those looking for a practical, comfortable, and budget-friendly hotel with easy access to various places in Surabaya.
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Accommodation's Reply
29 Mar 2026
Dear Mr./Ms. S*l, Sincerely yours from Mooz Surabaya - Jemursari Hotel. Thank you for taking the time to rate and review your stay. We are committed to providing the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager
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Septio
icon-Business
Business
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9.4
/10
Reviewed 15 week(s) ago
Comfortable, good breakfast, strategic location
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Accommodation's Reply
28 Feb 2026
Dear Mr. Septio W.K., Sincerely yours, from Hotel Mooz Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more complete experience. Sincerely, Ali Akbar, Hotel Manager
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Septio
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
Comfortable, good breakfast, strategic location
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Accommodation's Reply
28 Feb 2026
Dear Mr. Septio W.K., Sincerely yours, from Hotel Mooz Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more complete experience. Sincerely, Ali Akbar, Hotel Manager
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Septio
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
Comfortable, good breakfast, strategic location
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Accommodation's Reply
28 Feb 2026
Dear Mr. Septio W.K., Sincerely yours, from Hotel Mooz Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more complete experience. Sincerely, Ali Akbar, Hotel Manager
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Septio
icon-Business
Business
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9.4
/10
Reviewed 15 week(s) ago
Comfortable, good breakfast, strategic location
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1 people find it helpful
Accommodation's Reply
28 Feb 2026
Dear Mr. Septio W.K., Sincerely yours, from Hotel Mooz Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more complete experience. Sincerely, Ali Akbar, Hotel Manager
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Septio
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
Comfortable, good breakfast, strategic location
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Accommodation's Reply
28 Feb 2026
Dear Mr. Septio W.K., Sincerely yours, from Hotel Mooz Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more complete experience. Sincerely, Ali Akbar, Hotel Manager
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B***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
Even though I only stayed one night, it was a pleasant stay. The staff was friendly. The room was spacious and clean. It had carpet. I really like hotel rooms like this. The toilet was large and clean. The AC was cold. The hot and cold water worked well. Breakfast was quite good, but the variety could be increased. Overall, this hotel is okay.
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Accommodation's Reply
28 Feb 2026
Dear Mr./Ms. B, Sincerely yours from Hotel Mooz Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
Great place for a quick business trip. Not in the city center but quite close to the airport, which is the reason why I picked this hotel in the first place. Best for its price.
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Accommodation's Reply
28 Feb 2026
Dear Mr. Guest, Warm greetings from Mooz Hotel Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We are always committed to providing the best service for the comfort of all our guests. We look forward to welcoming you back for an even better and more complete experience. Warm regards, Ali Akbar Hotel Manager
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Exterior 4 Mooz Hotel Surabaya

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8.2
Very Good
From 5,597 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.1

Meal

8.0

Location

8.3

Service and Facilites

8.2

People often mention about Mooz Hotel Surabaya
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Ambiance (45)
Accessibility (44)
Bedroom (43)
Staff Friendliness (42)
Surroundings (39)
Room Space (36)
Distance to City Center (35)
Bathroom (34)
Hotel Area (33)
Check-in/out Time (30)
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Traveler Reviews Mooz Hotel Surabaya

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40
Customer reviews
N***r
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Transit
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9.4
/10
Reviewed 1 week(s) ago
Strategic location, comfortable and clean rooms. However, the food is lacking in variety.
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Accommodation's Reply
02 Jun 2026
Dear Mr. N*r, Sincerely yours from Mooz Surabaya - Jemursari Hotel. Thank you for taking the time to rate and review your stay. We are committed to providing the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager
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R***y
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7.9
/10
Reviewed 5 week(s) ago
My first time staying at this hotel, I found my face wasn't very happy and I developed an allergic reaction, possibly due to the dust on the sheets or the dirty water. Overall, the view was nice, but at 3 a.m., the street was filled with motorbike racing, making it incredibly noisy in my room, even though it was on the 6th floor.
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Accommodation's Reply
06 May 2026
Dear Mr. R*y, Sincerely yours from Mooz Surabaya - Jemursari Hotel. Thank you for taking the time to rate and review your stay. Regarding your information about the room not meeting your expectations, we sincerely apologize. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again with an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager
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N***l
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Business
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10.0
/10
Reviewed 6 week(s) ago
The staff is very friendly, the place is okay, cool, clean.
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1 people find it helpful
Accommodation's Reply
06 May 2026
Dear Mr./Ms. N*I, Sincerely, Mooz Surabaya - Jemursari Hotel. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager
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Retta S.
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Business
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8.8
/10
Reviewed 6 week(s) ago
A chic hotel with a strategic location. If you're traveling with your family or for a vacation, a Deluxe room is perfect because it's spacious, bright (with lots of windows), has a homey ambiance, and has a bathtub. Amenities are also complete and refilled daily. I tried a Standard/Superior room, which was comfortable for a single person, and the bathroom was super spacious. The breakfast menu isn't extensive, but it's tasty. The receptionist and restaurant staff are quite friendly, but their gestures could be improved. There are several restaurants around the hotel, but they're not cheap. There are also several coffee shops and a convenience store, but you have to cross a fairly large and busy road to find them.
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+5
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Accommodation's Reply
06 May 2026
Dear Ms. Retta S., Sincerely yours, from Hotel Mooz Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager
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E***n
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Business
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9.4
/10
Reviewed 7 week(s) ago
The room was spacious and comfortable, but it was a shame the bathroom doormat wasn't there. Otherwise, it was fine.
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Accommodation's Reply
06 May 2026
Dear E*n, A warm welcome from Muz Hotel Surabaya (Jemur Sari). Thank you so much for submitting your review and sharing your feedback. Our hotel is committed to providing the highest quality service and ensuring a comfortable stay for all our guests. We look forward to welcoming you back again. We hope you enjoy an even more perfect and satisfying stay. Thank you. Ali Akbar, Hotel Manager
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Willy P.
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Business
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7.0
/10
Reviewed 8 week(s) ago
Check-in requires a 100,000 IDR deposit. The room's air conditioning is problematic, shutting itself off within 10 minutes. The twin-bed room has no windows. The lighting in the room is inadequate. Breakfast options are limited, and there are many flies in the dining area.
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1 people find it helpful
Accommodation's Reply
14 Apr 2026
Dear Mr. Willy P., Greetings from Mooz Hotel Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. Regarding your feedback about the air conditioning, food variety, and breakfast not meeting your expectations, we apologize. Please be assured that we are continuously improving to ensure all guests have a comfortable stay at our hotel. Also, regarding the deposit upon check-in that you may have disagreed with, we will review this again as it is part of our check-in process. Concerning the room without a window, we would like to clarify that all our standard comfortable rooms do not have windows (this has been stated in the details). If you require a room with a window and more space, you can book a Superior room. We sincerely hope to welcome you back again with an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager
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A***d
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10.0
/10
Reviewed 9 week(s) ago
Recommendations for a comfortable stay during the holidays
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Accommodation's Reply
14 Apr 2026
Dear Mr./Mr. A*d, Sincerely yours from Mooz Surabaya - Jemursari Hotel. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager
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F***n
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Staycation
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10.0
/10
Reviewed 9 week(s) ago
Very friendly, comfortable place.
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Accommodation's Reply
14 Apr 2026
Dear Mr. F*n, Sincerely yours from Mooz Surabaya - Jemursari Hotel. Thank you for taking the time to rate and review your stay. We are committed to providing the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager
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Verified Traveler
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10.0
/10
Reviewed 9 week(s) ago
Hotel staff is friendly, the place is comfortable, clean
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Accommodation's Reply
14 Apr 2026
Dear Valued Guest, Warm greetings from Hotel Mooz Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We are committed to providing the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager
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Medhawika Y.
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9.1
/10
Reviewed 11 week(s) ago
It's located on the main road of Jemursari, across from the hotel are Starbucks, Family Mart, and Pizza Hut. It's worth it.
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+5
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Accommodation's Reply
29 Mar 2026
Dear Ms. Methavika, Warm greetings from Hotel Mooz Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We are committed to providing the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager
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B***n
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10.0
/10
Reviewed 12 week(s) ago
The staff was nice. The room was comfortable, but I didn't get to try the breakfast.
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1 people find it helpful
Accommodation's Reply
29 Mar 2026
Dear B*n, This is the warmest greeting from Muz Surabaya - Jemursari Hotel. Thank you for taking the time to leave a review and feedback on your stay. We are always striving to provide the best service to ensure a comfortable stay for all our guests. We look forward to your return for an even more satisfying and perfect experience. Thank you. Sincerely, Ali Akbar, Hotel Manager
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IPAN I.
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Staycation
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10.0
/10
Reviewed 12 week(s) ago
This has to be a favorite place to stay, with friendly prices, great facilities, and excellent service. Awesome 👍
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Accommodation's Reply
29 Mar 2026
Dear Mr. Ipan i., Sincerely yours, from Mooz Surabaya - Jemursari Hotel. Thank you for taking the time to rate and review your stay. We are always committed to providing the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager
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S***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Overall, Mooz Hotel Surabaya is suitable for those looking for a practical, comfortable, and budget-friendly hotel with easy access to various places in Surabaya.
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Accommodation's Reply
29 Mar 2026
Dear Mr./Ms. S*l, Sincerely yours from Mooz Surabaya - Jemursari Hotel. Thank you for taking the time to rate and review your stay. We are committed to providing the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager
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Septio
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Business
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9.4
/10
Reviewed 15 week(s) ago
Comfortable, good breakfast, strategic location
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Accommodation's Reply
28 Feb 2026
Dear Mr. Septio W.K., Sincerely yours, from Hotel Mooz Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more complete experience. Sincerely, Ali Akbar, Hotel Manager
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Septio
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Business
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9.4
/10
Reviewed 15 week(s) ago
Comfortable, good breakfast, strategic location
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Accommodation's Reply
28 Feb 2026
Dear Mr. Septio W.K., Sincerely yours, from Hotel Mooz Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more complete experience. Sincerely, Ali Akbar, Hotel Manager
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Septio
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Business
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9.4
/10
Reviewed 15 week(s) ago
Comfortable, good breakfast, strategic location
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Accommodation's Reply
28 Feb 2026
Dear Mr. Septio W.K., Sincerely yours, from Hotel Mooz Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more complete experience. Sincerely, Ali Akbar, Hotel Manager
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Septio
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Business
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9.4
/10
Reviewed 15 week(s) ago
Comfortable, good breakfast, strategic location
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1 people find it helpful
Accommodation's Reply
28 Feb 2026
Dear Mr. Septio W.K., Sincerely yours, from Hotel Mooz Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more complete experience. Sincerely, Ali Akbar, Hotel Manager
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Septio
icon-Business
Business
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9.4
/10
Reviewed 15 week(s) ago
Comfortable, good breakfast, strategic location
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Accommodation's Reply
28 Feb 2026
Dear Mr. Septio W.K., Sincerely yours, from Hotel Mooz Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more complete experience. Sincerely, Ali Akbar, Hotel Manager
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B***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
Even though I only stayed one night, it was a pleasant stay. The staff was friendly. The room was spacious and clean. It had carpet. I really like hotel rooms like this. The toilet was large and clean. The AC was cold. The hot and cold water worked well. Breakfast was quite good, but the variety could be increased. Overall, this hotel is okay.
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Accommodation's Reply
28 Feb 2026
Dear Mr./Ms. B, Sincerely yours from Hotel Mooz Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
Great place for a quick business trip. Not in the city center but quite close to the airport, which is the reason why I picked this hotel in the first place. Best for its price.
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Accommodation's Reply
28 Feb 2026
Dear Mr. Guest, Warm greetings from Mooz Hotel Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We are always committed to providing the best service for the comfort of all our guests. We look forward to welcoming you back for an even better and more complete experience. Warm regards, Ali Akbar Hotel Manager
Number of reviews per page
20
40