Mercure Bergamo Centro Palazzo Dolci

Lots of restaurants around and walking distance to upper city

Great location, clean, comfortable room and good breakfast selection

A great stay only minor hicup was a dripping ac unit but other than that perfect location and service also

One minos is that was a concert near on open space till 23:00

Lovely spacious, clean room. Great stay

Very convenient location with train station and buses nearby. Lots of restaurants and shopping and tourist attractions within walking distance.

The property feels tired and in need of a refresh. Our room had peeling paint and water damage. The chords had been broken from the blinds and left on the windowsill. There is no longer a bar. The loos at reception were broken when we were there. The staff do seem to work very hard to make folks feel welcome. They cannot be faulted but this is really only a 3* property at best.

Great location, spotless rooms and good service

at my first breakfast I found long black hair in my food. Waitress does not cover their hair. I have to stop breakfast and can not eat whole day.

Front desk was very friendly and helpful. However the breakfast left much to be desired. It was obviously understaffed. On the first day, the coffee machine ran out of milk, water and coffee. No one attended to it for 20 mins. While everyone was waiting for coffee. Second day which was a Sunday and breakfast till 10.30am. Came down at 9.30am, there were not enough tables as they weren’t cleared. And worse, no food was left. After several customers asked, some bread and scrambled eggs were provided. That’s all. Nothing else. Do yourself a favour. Skip the breakfast and go 4 doors down, they served much better stuff there.

The hotel was good, our first room was close to the restaurant and was not good. Very cold and noisy. There were able to change our room and the second one. Was much better. We could not find parking close to get our luggage and do the check. Location was good, walkable and close to transit and restaurants.

Perfect location

Flight arrived from Bergamo airport past midnight, only 10 mins to get an Uber to the hotel but it is on the pricey side €42 for a short journey but considering not having to drag my luggage all the way to Milan, that was an ideal solution. The hotel staff was very helpful with late check in. Room was extremely spacious and modern. Perfect temperature without me having to adjust the air conditioning. Comfy bed and not too noisy despite being on the second floor. Upon checking out and before heading to the station for my train, I could really benefit from the use of restroom but they have not got one available at the lobby area nor the restaurant area, according to staff, it is under renovations which is a bit of shame as this has let down the score slightly. Would have love to use their spa facilities next time when I visit again. Overall, really lovely stay and close proximity to central Bergamo.

The hotel was very near to the airport bus so it was very easy to get from the airport. As it is on a direct bus route to the Citta Alta access to there was easy. Staff were helpful; we were able to store our luggage due to a late flight and to borrow umbrellas. We will stay again.

Nice big room, handy for the station and shops and restaurants

Very good

Helpful staff, clean, comfortable, I will try it again!

Great place to stay. Close to the train station. Restaurant Vox in the same building as the hotel was phenomenal. Older building but they maintained it well and kept it very clean. Only complaint was that the air conditioning only worked if a window was open - that may have been user error but that was the only way we could figure it out. Additionally, the windows have no screens (perhaps that’s a European thing) so we were scared to let bugs in if the windows were left open Otherwise it was great, would recommend.

Overnight stay from airport. Hotel was central and all facilities were excellent.

Property is close to the Citta Alta.