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Hard Rock Hotel Penang
8.6
/10
Very Good
1,653 reviews
What Guests Say About Their Stay
Bedroom (9)
Bathroom (9)
Hotel Area (8)
Surroundings (7)
Guest
9.1
/ 10
I’d totally recommend this hotel. The breakfast was awesome, something for everyone. Location was great. Pool area massive. Their private beach was beautiful, there were some horses that available to rent.
NURZAIHA B. M. J.
9.7
/ 10
We stayed in the Deluxe Lagoon Room.. We Love it!!! Underwater music in pool was so awesome!! We had so much fun here..!!Especially my 6 year old son.. One of the best hotel we've been to.. Staff are friendly, polite and helpful.. Most recommended Hotel.. Will come again to this hotel.. ❤
Rugun E.
9.4
/ 10
Breakfast was great. Room was gorgeous. My kids love it so much. And the tabu teens club was awesome. I’ll never check on another hotel anytime I’ll go to Batu Ferringhi. Hard rock definitely is a must hotel.
Maya P. D.
9.7
/ 10
The service is good. The anniversary cake is very delicious.
Dicky Dicky
9.1
/ 10
Very good experience especially the water side
In the Area
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Batu Ferringhi Beach, Batu Ferringhi, Pulau Pinang, Penang, Malaysia, 11100
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Hard Rock Hotel Penang
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What's around Hard Rock Hotel Penang
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Batu Ferringhi Beach, Batu Ferringhi, Pulau Pinang, Penang, Malaysia, 11100
Discover More About Hard Rock Hotel Penang
Location
Staying at Hard Rock Hotel Penang is a good choice when you are visiting Batu Ferringhi.
About Hard Rock Hotel Penang
This resort is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Hard Rock Hotel Penang.
Hard Rock Hotel Penang is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Have fun with various entertaining facilities for you and the whole family at Hard Rock Hotel Penang, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Hard Rock Hotel Penang is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
This resort is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The resort’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hard Rock Hotel Penang exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Hard Rock Hotel Penang is a resort with great comfort and excellent service according to most resort's guests.
Get precious and unforgettable moment during your stay at Hard Rock Hotel Penang.
All facilities in Hard Rock Hotel Penang
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Functional Hall
Lobby
Things to Do
- Beach towel
- Children play area
- Entertainment for children
- Fitness center
- Massage
- Outdoor pool
- Pool cabanas
- Pool sun loungers
- Spa
- Sun loungers
- Poolside bar
- Waterslide
Hotel Services
- Bellhop
- Concierge
- Money changer
- Doorman
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Tours
- Wedding service
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Bar
- Beach Bar
- Breakfast
- Buffet breakfast
- Breakfast (surcharge)
- Cafe
- Nightclub
- Poolside bar
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Family room
- Non-smoking room
- Swimming pool
- Smoking area
- Terrace
Public Facilities
- Parking
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- WiFi in public area
Business Facilities
- Business center
- Business facilities
- Computer station
- Conference room
- Meeting facilities
- Photocopier
- Projector
- Business centre
In-room Facilities
- Bathrobe
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Shower
- TV
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Laundry
- Shops
Accessibilty
- Accessible bathroom
- Accessible parking
- Accessible path of travel
- In-room accessibility
- Wheelchair accessible
Kids and Pets
- Babysitting with surcharge
- CRIBS
- Highchairs
Family-friendly Facilities
- Kids club
- Children pool
Transportation
- Car rental
- Limo or town car service
Sports and Recreations
- Fitness center
- Game room
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Hard Rock Hotel Penang
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Deluxe Double or Twin Room with Lagoon: Out of love and care for the safety of children, parents with lil’ rockers below the age of 12 are required to sign a disclaimer form upon check-in
Effective from 1st June 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night. This fee is payable directly to the hotel upon check-out and is not included in the room rate and taxes stated herein.
With effect from 01 September 2017, with reference to the Law of Malaysia Act 791, Tourism Act 2017, hotel guests who are non-Malaysian or non-Permanent Resident of Malaysia, are committed to a Tourism Tax of MYR 10.00 nett per room night of stay as determined and imposed by the Malaysian Government, which is not included in the reservation and will be collected by the hotel upon check in. This is to be applied in-addition to existing fees/taxes levied and the existing local tourism fee in Penang.
Guests are restricted from smoking in all the rooms and public areas within the hotel vicinity. For more information, please visit our website: https://www.hardrockhotels.com/penang/non-smoking-policy.aspx
This new pricing is valid for guests who book on the Room Only rate plan as an optional add-on. The new pricing is as below : New Buffet Breakfast Price (In-House Guests Only) Adult – RM70 nett per person Child (6-12 years old) – RM35 nett per person Child (2-5 years old) – RM18 nett per person
Deluxe Double or Twin Room with Lagoon: Out of love and care for the safety of children, parents with lil’ rockers below the age of 12 are required to sign a disclaimer form upon check-in
Effective from 1st June 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night. This fee is payable directly to the hotel upon check-out and is not included in the room rate and taxes stated herein.
With effect from 01 September 2017, with reference to the Law of Malaysia Act 791, Tourism Act 2017, hotel guests who are non-Malaysian or non-Permanent Resident of Malaysia, are committed to a Tourism Tax of MYR 10.00 nett per room night of stay as determined and imposed by the Malaysian Government, which is not included in the reservation and will be collected by the hotel upon check in. This is to be applied in-addition to existing fees/taxes levied and the existing local tourism fee in Penang.
Guests are restricted from smoking in all the rooms and public areas within the hotel vicinity. For more information, please visit our website: https://www.hardrockhotels.com/penang/non-smoking-policy.aspx
This new pricing is valid for guests who book on the Room Only rate plan as an optional add-on. The new pricing is as below : New Buffet Breakfast Price (In-House Guests Only) Adult – RM70 nett per person Child (6-12 years old) – RM35 nett per person Child (2-5 years old) – RM18 nett per person
Early Check-in
You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hard Rock Hotel Penang | 250 |
Number of floors in Hard Rock Hotel Penang | 6 |
Another facilities in Hard Rock Hotel Penang | Beach towel, Children play area, Entertainment for children, Fitness center, Massage |
Frequently asked question in Hard Rock Hotel Penang
What are available facilities at Hard Rock Hotel Penang?
There are top facilites at Hard Rock Hotel Penang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hard Rock Hotel Penang?
The standard check-in time at Hard Rock Hotel Penang is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hard Rock Hotel Penang provide breakfast?
Yes, Hard Rock Hotel Penang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Hard Rock Hotel Penang
Traveloka (663)
Other sources (990)
8.6
Very Good
From 990 reviews
Cleanliness
8.6
Room Comfort
8.6
Location
7.6
Service and Facilites
8.6
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Traveler Reviews Hard Rock Hotel Penang
Number of reviews per page
20
40
Top reviews
Mona
Leisure with Partner
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Good hotel for a family but can’t call as resort
Mohinder
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Absolutely beautiful resort, easy access and seamless check in. Room was ready when we arrived early and we asked and received a late checkout without any extra expense. Staff were knowledgeable, courteous and helpful.
Verified traveler
10.0
/10
Reviewed 39 week(s) ago
Hotels.com verified review
The room was very pleasant, it was cozy and clean. Breakfast was excellent and incredibly varied. The hotel team has always been friendly, patient and helpful.
chong shee
Leisure with Children
8.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
The swimming pool.
Po kiu
Leisure with Partner
8.0
/10
Reviewed 45 week(s) ago
Expedia Group verified review
For safety, Suggest fixing handrails in the bathroom and shower room
Also provide plastic non slippery bath mat in the shower room
Hamzah
Leisure with Partner
6.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
O
John
Leisure
8.0
/10
Reviewed 66 week(s) ago
Expedia Group verified review
A bit noisy for our taste. Enjoyed the proximity to Penang National Park, Escape, and Entopia.
Mehdi
Leisure with Partner
4.0
/10
Reviewed 67 week(s) ago
Expedia Group verified review
I loved the location.
Robert
8.0
/10
Reviewed 70 week(s) ago
Hotels.com verified review
The Hard Rock hotel Penang is starting to show its age. Overall is a good hotel that needs a lot of maintenance in the rooms and swimming pool. Staff were brilliant and with the exception of breakfast was really good. Breakfast tends to cater more for Asian guests, beef bacon or turkey ham just doesn’t cut it.
Edmund
Leisure Family
6.0
/10
Reviewed 73 week(s) ago
Expedia Group verified review
The room we were first given was dirty and the door was broken in the bathroom. The hotel moved us to the fartherest room from the entrance making our walk to and from extremely long. The staff tried to make our stay comfortable after that but we were already disappointed. It is a good place for young parents with small children. Pool is very nice and the beach is strange and full of jelly fish.
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DIPANJAN
Leisure Family
6.0
/10
Reviewed 80 week(s) ago
Expedia Group verified review
My view is that there are a few areas of improvement
Food quality : I think the breakfast spread is very limited and the quality is extremely low. I hope the management can charge some incremental money and improve the quality of food. Overall the food options needs to be bolstered a bit for room dining as well. Having travelled to many countries and having stayed in the best of 5 star hotels to boutique hotels, this is the only hotel where I saw stale fruits being served on multiple days. That’s just simply not acceptable
Quality of rooms: needs some refurbishment, looks a bit dated, door safety latch was broken, curtains seem to have some kinda mold in them. On a couple of ocassions in the pool area, they ran out of towels.
Staff: staff was helpful and did their job well
This feedback is for the people who are in the management roles so that they can look into these areas.
Overall I would rate this property as a 3.5-4 star at best and if simply put it has a quite a few yards to cover before it can truly be considered as a 5 star property.
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Carol
Leisure with Children
10.0
/10
Reviewed 80 week(s) ago
Expedia Group verified review
Staff counter was awesome and went all the way to help me with the early check in so that my 5 yr old can take her nap as she was getting very cranky.
Cecillia Jane
4.0
/10
Reviewed 82 week(s) ago
Expedia Group verified review
Is not what I have expected - especially during breakfast, kids carry drinks around and wet the floor which is dangerous for elderly - but no one clean up.
Limited breakfast choices. Not many taxi available as we got to wait for like 8-20 mins to grab a cab.
Pak Yii
Leisure with Children
10.0
/10
Reviewed 84 week(s) ago
Expedia Group verified review
The place is clean and kids friendly
Verified traveler
Friends and Family
10.0
/10
Reviewed 84 week(s) ago
Hotels.com verified review
Service far superior to any other hotel. Great facilities for kids, by far the best in Penang. Rooms where a bit in need of renovation
Gail
Business and Leisure Family
6.0
/10
Reviewed 84 week(s) ago
Expedia Group verified review
This was my second stay at the HRP the first being excellent, but this time around we were disappointed in our room. The bedding had a damp feel to it which was quickly changed by staff. However the room in general felt and smelt damp. May be the hotel is suffering from water damage. Must say it was totally the opposite to our stay 6 months earlier in a different part of the hotel. Hotel is undergoing renovation to entrance foyer which is looking fantastic. Staff are amazing just disappointed in the musky damp condition of the room.
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Jessebel
Leisure Family
10.0
/10
Reviewed 85 week(s) ago
Expedia Group verified review
We will definitely come back here. The hotel has everything- waterpark, swimming pool, resto, cafe and bar. The beach is just outside the gate and there’s a lot of water sports. What we don’t like was the noise due to ongoing renovation. But overall, we had fun specially my 11 year- old son.
sukhdev
Friends and Family
4.0
/10
Reviewed 89 week(s) ago
Hotels.com verified review
Extensive Construction work early mornings and at night was very messy and no lobby/foyer to relax in and only one working bar ( by the pool). The pool and rooms were nice.
ASMA
Friends and Family
10.0
/10
Reviewed 99 week(s) ago
Hotels.com verified review
Helpful staff and service… will definitely come back to the resort
Nur Afiqah
Leisure with Children
10.0
/10
Reviewed 101 week(s) ago
Expedia Group verified review
Family friendly hotel and love how clean the hotel is! Swimming pool is a hit as well. Keep up the good work!
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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