레알 인/여관 캉쿤

Food wise not the best

The hotel seems nice but lacks lots of maintenance. The room I got didn’t have hot water, the shower faucet was broken (didn’t have handles), the cushions in the chairs were peeled off, the thermostat wasn’t working, the towels were old and hard as cardboard (and there was only one), no cleaning products available like conditioner or body lotion, the mirrors were stained, and the shower door was creaking. After asking for help I was moved to another room in better conditions, but not a radical improvement and the request wasn’t received in a nice way either. I moved later to another hotel which was about the same price but radically better in many aspects. The pool was pretty good.

Es un hotel 🏨 limpio y su personal amable . Lo recomiendo.

Muy mala atencion, no me quieren dar mi factura porque argumentan que expedia me la tiene que dar , no sé que hacer, me pueden ayudar?

Se promocióna con desayuno incluido y al final no lo respetaron

Buen servicio

No incluye desayuno, es una publicidad engañosa, el Hotel le echa la culpa a Expedia y cuando uno llama a Expedia le echa la culpa al Hotel. En fin nadie se hace responsable ni resuelven tampoco es una publicidad engañosa porque te ofrecen un desayuno que a la hora que llegas, te dicen que la habitación no lo incluya ojo con eso. Aparte de eso dos veces nos dejaron sin toallas en la habitación

El Hotel está bien para 1 o dos noches, tiene los servicios básicos y buena apariencia en general la limpieza bien pero el mantenimiento le hace falta en algunos detalles accesorios de baño con reparación hechizas y algunas zonas no muy bien pintadas

Price

Excelente precio, falta atención en el mantenimiento del lugar.

Todo fue excelente el personal súper amable y la habitación muy limpia y cómoda, tienen una vista excepcional a la laguna y la alberca es súper linda, muy buena la relación costo beneficio !!

Great spot to stay, space for cars if you rent one and drive there. Staff was awesome and friendly. Room was clean and had a nice view of the ocean. The food they served was good. The gym is small but it’s good enough for a mini work out. All in all a great place to stay. The price was decent as well.

Hotel muito bem localizado e com bons itens de conforto, inclusive uma piscina com vista para a lagoa.

la comida fué buena, la terraza con vista a la laguna es bonita. Servicio bueno en general.

The service and warm welcome of the staff. Everyone was at max with excellent service and very attentive to assist. For the building itself there are many things that need to be assessed.

The hotel building needs maintenance

The Hotel itself was horrible. Cockroaches everywhere. The front desk people were horrible and rude when you came to them for help or report there are broken ice makers that were not fixed for days! The housekeepers were awesome people and so was Julio at the front door. They were AMAZING and so polite, helpful and sociable. The food from resturaunt was horrible and came with cockroaches too.

The check in and check out process was quick. Property is beautiful, however, there's obvious signs of neglect. I spent 6 days there and the same table by the pool area remained in the floor, no one picked it up. Room furniture had humidity and I found an old cranberry underneath their telephone, so that suggests how important cleanliness is for the hotel and their staff. At the restaurant, Esperanza was great. Not a lot of food variety, but overall a nice experience.

Far away from everything

Great place