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Rooms are falling apart, 1 pillow provided for each guest, no hand towels for the bathroom, you literally have to slam the bathroom door several times to get it to close, shower handle looks like its about come off, The only hotel we ever stayed in with 99% of staff looking miserable, no smile , greeting or acknowledgement not even for hotel guests. Too many hidden charges, the only hotel with visiting hours. Definitiely not worth your money, the worst hotel our family have ever stayed in!

👍👍👍👍👍

Amazing

I love the junior suite and the attention given by housekeeping. Although a bit of a walk and isolated, the clean and spacious room is the reward.

All pool staff were on their cell phones and was not very helpful. They locked both pool access doors in the hotel and forced guests to go through the main lobby which is on the other side of the compound.

The Garden Orchid has steadily declined in quality over the last five years without reducing prices. It is now barely a 1-star hotel at 4-star prices. I was in the old wing, and woke up at night to find my bed infested with ants and my body bitten all over. The toilet was sluggish at best and the pillows were like rocks. I have stayed there frequently in the past, but I will never stay there again.

I have mixed feelings about this property. While it has some positive aspects, there are several drawbacks that made my stay less enjoyable. The hotel feels quite dated, and accessibility is a challenge. To reach my room, I had to walk quite a bit and take stairs. Some of my team members stayed in another section of the hotel without an elevator, forcing them to climb multiple stairs. The in-room amenities were also disappointing. The safe did not work, the internet connection was very weak, and the shower lacked proper water pressure, with lukewarm water and no handle for easy adjustment. That being said, there are some redeeming qualities. The rooms are spacious and offer nice views. Contrary to some reviews I had read, I found that there were plenty of restaurants and convenience stores nearby. Most importantly, the hotel staff was genuinely attentive and cared about the guests. Overall, while the hotel has potential, it seems like a large property that was not built with convenience and functionality in mind. With some upgrades and better infrastructure, it could be a much better experience.

Clean and good staff services

Pros: Hotel is the closest to the airport. Easy access to transportation for commute. Lots of nearby restaurants Breakfast food is great! Cons: Room needs some remodeling and AC is only working at the main lobby. The walk going to the room is humid. Room is outdated. Bath-tub is outdated and slippery. My 70-year mother slid and luckily did not have any injury. AC is not cold. Internet is slow. Not worth the overpriced hotel rate for the room condition.

gorgeous

awesome

This hotel is very close to the airport. There are not any restaurants nearby to walk to. There is not a convenient store or grocery store year by. But this is the beat Zamboanga has to offer.

Sit long enough in the restaurant at the Garden Orchid and you can meet anyone in the political, business or military elite, particularly the main political players in the islands: Basilan, Sulu and Tawi Tawi. The rooms are large and comfortable, the wifi and hot water work well, and the staff is great. Service for anything is extremely slow -- absolutely glacial in the restaurant -- but that's minor compared to all the good points.

Safe near Police station.

facility is good but no internet in the area

A disaster from the start. The room smelled horribly musty and the toiet didn't flush. The safe indicated a low-battery which caused me not to use if for two days. The room was in a distant wing where no amenities were located. The complimentary breakfast buffet was quite good with a nice selection of fruits and local/western options. The pool and central grounds were very nice and it was very, very easy to hail a tricycle to go anywhere in town. Extremely convenient to the airport, but they should warn clients that the airport will be over-run by hawkers grabbing your luggage and pushing you to get into cars with no guidance from the airport on what might be scams or worse. Be aware the hotel is about a 3 minute drive from the airport so keep that in mind. And also, that the hawkers were very aggressive but I didn't find them dishonest in any way..

This property tired and in need of an upgrade. Very pricey and not worth it. I am not recommending this hotel.

The hotel is okay considering it's supposed to be the best in Zamboanga. With that said, the standard isn't too high ratings wise. The good: restaurant and staff were polite and excellent in making you feel at home. Room had a non flushing toilet, no towels, the overhead sink light wasn't working, the safe wasn't working, no toilet paper, etc. but I spoke to the front desk and it was taken care of. The security and door people were polite and friendly. The not good: I went to print my boarding passes (every hotel I've stayed at had a self service kiosk so you can take care of it) but the business staff insisted of doing it but failed repeatedly over 24 hours. Whenever we asked for the room to be cleaned (4 times in 8 days), we'd always be shorted of something. Towels, coffee, glasses, toilet paper, etc. Overall, mixed feelings on the stay.

I think this hotel has seen better days. We have stayed here for years when we visit Zamboanga but this visit was very disappointing . Buffet food was not kept hot which is unsafe . Staff was not attentive , bathtub drain was clogged and we saw roaches in the room. The towels were old and rough and looked liked rags . The place needs a makeover and leadership to regain its former reputation . We will be staying at a different hotel in the future.

Room had debris under furniture and an odd smell. Cockroach in elevator area. Connection from old hotel to new tower not at same level. Fruit choices at breakfast very few. Tables not cleared promptly. Windows dirty. A/C in room worked well, room spacious, well located. Staff responsive.