Golden Phoenix Hotel Boracay

The hotel staff were polite and accommodating; however, our overall stay was very disappointing. The electricity fluctuated frequently, and the generator kept overheating, which caused the air conditioning in our room to stop working. Unfortunately, my son and I both developed a high fever during our stay, and the lack of proper cooling added significant stress and discomfort. I requested at least a partial discount due to these issues, but the hotel did not coordinate with Expedia and never provided any update or resolution. Because of this experience, I will not choose to stay at this hotel again when I visit Boracay.

All good

A great friendly bar. Staff were the best. Breakfast buffet was very Filipino based, nothing for foreigners. As a 77 year old I found it difficult to walk adjacent to the pool towards my room. Staff did their best to keep walkway dry but you can't stop kids from splashing

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Terrible hotel, incompetent housekeeping personnel who do not know how to clean the room...just sweeped the floor and left, didn't refill the toiletries or made up the end or washed the coffee cups. The management tolerates liquor drinking and smoking infront of guest rooms until midnight with people shouting and laughing like it's their private place, your room will smell like cigarettes especially the row of 1009-1017, 1008-1016...in the morning, the area looks like a dumpster of trash left behind people.

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I don’t like the breakfast. The food was not good

Nice place

Was amazing.

Hotel is situated right in front of the beach which is brilliant. Excellent staff. Very clean room and we’ll maintained pool. Food’s good but lacking fresh fruits. Some of the residents are quite noisy at times.

Staf is very friendly The breakfast buffet was great,the menu is different evryday The entertainer at night is very good And the location is great, you can see the beach while your eating at their dining area

There wasa tyhpoon and we had to stay extra night went to front desk they wanted to charge me 4800 peso anight as a walk in i went online and got the room for 2700 peso anight i asled why so exspensive they said i was walkin i didnt even check out of my room yet so they dont care about you just money and also the Chinese had cheaper rate than me for walkin i cant prevent the westher but they should help you not gouge you i spent alot of money there but i will never go back December 4 2019

Air conditioning was not working well. Told the front desk. They said they checked it and it was ok. Room never made it to a comfortable level. Room was booked with a free dinner. Hotel only honored dinner for one night not the two nights booked. At checkout they tried to charge us for the dinner. We had to remind them. Room was noisy till 4:00 am. Hard to sleep.

We were in Boracay recently and booked our stay with Golden Phoenix. The first room offered to us had two single beds. The picture used on this website is quite misleading as I was told there are very few rooms in the hotel with a king size bed. Also, the room seemed to have been cleaned but one of the beds had a lot of sand on it. After speaking to reception we were finally given a new room with a king bed. The wifi system is quite annoying as well. At the front desk they display prices for wifi usage but we were given free access, only thing was we had to get a new code every 24hours. The breakfast mainly offers South-east Asian cuisine and nothing to write home about. The hotel is located in Station 3 but if you are a family or a want to get some sleep at night, I would recommend Station 1 or the end of Station 2 closer to Station 1. All in all, I wouldn't recommend this hotel. The money is better spent elsewhere.

The check in was okay , but was disappointed with the room , as no view just cement wall outside the window , had 2 single beds instead of king bed , safe not work had to get another safe . the bed was hard , so not good sleep ! The breakfast was very disappointing , not much choice . Hotel in need of repair as lots of rotten wood

Beach front, nice pool, good breakfast and good security.

Close to the beach, very clean, staffs are very friendly, very good service! Would come back here again

Checked in nice and easy but soon discovered the "free WiFi" didn't reach our room on the 4th floor. It was Christmas so we wanted WiFi to stay in touch with family. No one seemed to want to help us with this and one employee was very rude. Our air conditioning dripped in the night and got fixed on our last day. The water went off on the last day too, and no explanation was given. The bar sold very few drinks and breakfast was always busy, maybe due to the time of year. It was nice and clean, but I am sure we could have stayed in better places for the price.

Some staff like reception staff are not friendly or smiling. It would be nice if they have a warm smiling faces not sulky. But the rest of the staff are polite and friendly. Pool area slippery dangerous, witness a kid slipped and hurt herself bleeding nose and lump on the head. Staff no clue how to give first aid. No incident report at all which is the management to take the necessary responsibility. No action except ice for the head that's it. Never reported to parents the incident. That's really bad. Room is smelly and leaking Aircondition. Food not bad. Buffet breakfast is limited choices. Building needs some upgrading and improvement. Overall I rate is 2 1/2 star. Please improve floor area on the pool. Make it anti slip flooring.

Bad Hotel, Stay Away