Shangri La Mactan Cebu

Hotels
9.2
/10
Exceptional
1,025 reviews

What Guests Say About Their Stay

Paul

10.0
/ 10
After 30 years of traveling and working in the hospitality industry, I can honestly say the service at this hotel was among the best I’ve ever experienced. Check-in and check-out were both quick and seamless, setting the tone for a very well-run operation. The activities desk was efficient and organized, with everything handled smoothly and right on schedule. The spa was top-notch and professionally managed, making for a truly relaxing experience. The grounds were absolutely impeccable and clearly very well maintained. While the property itself leans a bit on the older side, the outstanding management, attention to detail, and level of service more than make up for it. Add in a very comfortable bed, and it made for an excellent stay overall. I would happily return and highly recommend this hotel to anyone who values exceptional service and a well-managed guest experience.

Aysha

10.0
/ 10
Staff were all lovely, incredible breakfast buffet. Great pool and grounds were immaculate. Great private beach as well.

MICHAEL

10.0
/ 10
Everything was amazing. I have never seen a breakfast buffet like they had. The staff was awesome. The amenities were fantastic and affordable (the ones that weren't free). They provided so many things at no extra charge, I was truly blown away. I cannot wait for our next visit. I recommend spending a little more and getting an ocean view room, it was like being in paradise waking up to that view every morning.
In the Area
See Map
Punta Engano Road PO Box 86 Lapu-Lapu City, Lapu-Lapu City, Mactan Island, Cebu, Philippines, 6015

Main Facilities

See more
AC
Restaurant
24-Hour Front Desk
Parking
Shangri La Mactan Cebu is located in area / city Mactan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Shangri La Mactan Cebu Address: Map & Location

Punta Engano Road PO Box 86 Lapu-Lapu City, Lapu-Lapu City, Mactan Island, Cebu, Philippines, 6015
Discover More Places
Lobby Shangri La Mactan Cebu
Lobby 2 Shangri La Mactan Cebu

Discover More About Shangri La Mactan Cebu

Location


Shangri La Mactan Cebu is located in area / city Mactan.

About Shangri La Mactan Cebu

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Shangri La Mactan Cebu exclusively for you.

Shangri La Mactan Cebu is a hotel with great comfort and excellent service according to most hotel's guests.

Shangri La Mactan Cebu is the ideal choice for you who are looking for a comfortable yet affordable accommodation.

All facilities in Shangri La Mactan Cebu

Swimming Pool Shangri La Mactan Cebu
Swimming Pool
Lobby Shangri La Mactan Cebu
Lobby
Exterior Shangri La Mactan Cebu
Exterior
Others Shangri La Mactan Cebu
Others

Public Facilities

  • Early check-in
  • Parking
  • Room service
  • Coffee shop
  • Safety deposit box
  • Restaurant
  • 24-hour room service

Hotel Services

  • Concierge
  • Money changer
  • Medical service
  • Laundry service
  • Tours
  • 24-hour security
  • 24-hour Receptionist

Nearby Facilities

  • ATM/Banking
  • Hair salon
  • Gift shop
  • Shops

Food and Drinks

  • Buffet breakfast
  • Continental breakfast

Transportation

  • Car rental
  • Valet parking

Things to Do

  • Health club
  • Massage

General

  • AC

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Game room

Accommodation Policy & General Information in Shangri La Mactan Cebu

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 14:00
Check-out:
12:00 - 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking
Check-In / Check-Out Time
From 14:00 - 14:00 - to 12:00 - 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Shangri La Mactan Cebu
530
Number of floors in Shangri La Mactan Cebu
9
Another facilities in Shangri La Mactan Cebu
Early check-in, Room service, Coffee shop, Safety deposit box, 24-hour room service

Frequently asked question in Shangri La Mactan Cebu

What are available facilities at Shangri La Mactan Cebu?
There are top facilites at Shangri La Mactan Cebu such as AC, Restaurant, 24-Hour Front Desk, Parking. (some may require extra charges)
What Time is Check In & Check Out at Shangri La Mactan Cebu?
Check-in time at Shangri La Mactan Cebu is staring from 14:00 - 14:00 while the latest check-out time is at before 12:00 - 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Shangri La Mactan Cebu provide breakfast?
Yes, Shangri La Mactan Cebu provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Shangri La Mactan Cebu?
Shangri La Mactan Cebu is officially classified as a 0.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Shangri La Mactan Cebu have?
Shangri La Mactan Cebu has 9 floors.
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More Reviews from Other Guests in Shangri La Mactan Cebu

Overall Ratings & Reviews Shangri La Mactan Cebu

Traveloka (19)
Other sources (1,006)
9.2
Exceptional
From 1,006 reviews
Cleanliness

9.2

Room Comfort

9.4

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Shangri La Mactan Cebu

Number of reviews per page
20
40
Top reviews
Paul
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

After 30 years of traveling and working in the hospitality industry, I can honestly say the service at this hotel was among the best I’ve ever experienced. Check-in and check-out were both quick and seamless, setting the tone for a very well-run operation. The activities desk was efficient and organized, with everything handled smoothly and right on schedule. The spa was top-notch and professionally managed, making for a truly relaxing experience. The grounds were absolutely impeccable and clearly very well maintained. While the property itself leans a bit on the older side, the outstanding management, attention to detail, and level of service more than make up for it. Add in a very comfortable bed, and it made for an excellent stay overall. I would happily return and highly recommend this hotel to anyone who values exceptional service and a well-managed guest experience.
Read More
R&S
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff was amazing and the resort grounds were beautiful.
Franklin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Wow! What an outstanding property!!! So much to do ...
Koji
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

general
Marilyn
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent room, food,pools, and the beach
Joseph
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

yes, everything great
Sandra
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The service and the facilities are amazing 😁. I will definitely recommend
John
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room was immaculate and the staff was super friendly
Antonieta( Tonette)
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The housekeeping are cordial and polite.
Aysha
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Staff were all lovely, incredible breakfast buffet. Great pool and grounds were immaculate. Great private beach as well.
Rhea Joyce Ann
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room is clean and the staff is very friendly but the hair dryer didn’t work 😌
Alan
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff are nice and hardworking people ,
Victor
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Although the room needs some minor updating, everything else is perfect!
Manuel
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Well done , Best Buy
MICHAEL
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Everything was amazing. I have never seen a breakfast buffet like they had. The staff was awesome. The amenities were fantastic and affordable (the ones that weren't free). They provided so many things at no extra charge, I was truly blown away. I cannot wait for our next visit. I recommend spending a little more and getting an ocean view room, it was like being in paradise waking up to that view every morning.
Read More
Rosita
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Really disappointed with our room. Yes nice view however there was a moldy smell coming from the aircon. They switched us to another room, but the process took forever and it’s like the staff doesn’t know who’s on first. We had to wait outside in the hallway for 30 mins for someone to help us with our luggage. I think this property has gone downhill. The food at the breakfast buffet was not good either. I’m sorry but we will not be staying here anymore. They need to check all rooms prior to letting guests stay.
Read More
Christopher
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Huge resort, popular with Korean guests. Comfortable, although a bit dated suite with a nice ocean view (unfortunately, it was rainy). Breakfast buffet with many good options, although very crowded. Much more quiet in the club lounge on the eighth floor.
Mary
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Had a partial pool view, wifi was good
David
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Shanghai-La always live up to their reputation…5-star hotel that treats their guest with a 7-star service. Best experience ever and in Cebu, need to make sure you are in The Ocean Wing, premium - upper floors side…love the views. Staff are well trained, courteous and have a lot of patience. Thanks for keeping the grounds manicured and branded like all other Shanghai-La. I am one of those customers that appreciate a well maintained amenities, it means the GM is the right person for the job!!
Read More
Ronak
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Incredible hotel. Lovely staff. The marine conservation efforts are outstanding.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Shangri La Mactan Cebu

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Shangri La Mactan Cebu

Traveloka (19)
Other sources (1,006)
9.2
Exceptional
From 1,006 reviews
Cleanliness

9.2

Room Comfort

9.4

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Shangri La Mactan Cebu

Number of reviews per page
20
40
Top reviews
Paul
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

After 30 years of traveling and working in the hospitality industry, I can honestly say the service at this hotel was among the best I’ve ever experienced. Check-in and check-out were both quick and seamless, setting the tone for a very well-run operation. The activities desk was efficient and organized, with everything handled smoothly and right on schedule. The spa was top-notch and professionally managed, making for a truly relaxing experience. The grounds were absolutely impeccable and clearly very well maintained. While the property itself leans a bit on the older side, the outstanding management, attention to detail, and level of service more than make up for it. Add in a very comfortable bed, and it made for an excellent stay overall. I would happily return and highly recommend this hotel to anyone who values exceptional service and a well-managed guest experience.
Read More
R&S
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff was amazing and the resort grounds were beautiful.
Franklin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Wow! What an outstanding property!!! So much to do ...
Koji
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

general
Marilyn
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent room, food,pools, and the beach
Joseph
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

yes, everything great
Sandra
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The service and the facilities are amazing 😁. I will definitely recommend
John
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room was immaculate and the staff was super friendly
Antonieta( Tonette)
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The housekeeping are cordial and polite.
Aysha
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Staff were all lovely, incredible breakfast buffet. Great pool and grounds were immaculate. Great private beach as well.
Rhea Joyce Ann
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room is clean and the staff is very friendly but the hair dryer didn’t work 😌
Alan
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff are nice and hardworking people ,
Victor
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Although the room needs some minor updating, everything else is perfect!
Manuel
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Well done , Best Buy
MICHAEL
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Everything was amazing. I have never seen a breakfast buffet like they had. The staff was awesome. The amenities were fantastic and affordable (the ones that weren't free). They provided so many things at no extra charge, I was truly blown away. I cannot wait for our next visit. I recommend spending a little more and getting an ocean view room, it was like being in paradise waking up to that view every morning.
Read More
Rosita
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Really disappointed with our room. Yes nice view however there was a moldy smell coming from the aircon. They switched us to another room, but the process took forever and it’s like the staff doesn’t know who’s on first. We had to wait outside in the hallway for 30 mins for someone to help us with our luggage. I think this property has gone downhill. The food at the breakfast buffet was not good either. I’m sorry but we will not be staying here anymore. They need to check all rooms prior to letting guests stay.
Read More
Christopher
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Huge resort, popular with Korean guests. Comfortable, although a bit dated suite with a nice ocean view (unfortunately, it was rainy). Breakfast buffet with many good options, although very crowded. Much more quiet in the club lounge on the eighth floor.
Mary
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Had a partial pool view, wifi was good
David
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Shanghai-La always live up to their reputation…5-star hotel that treats their guest with a 7-star service. Best experience ever and in Cebu, need to make sure you are in The Ocean Wing, premium - upper floors side…love the views. Staff are well trained, courteous and have a lot of patience. Thanks for keeping the grounds manicured and branded like all other Shanghai-La. I am one of those customers that appreciate a well maintained amenities, it means the GM is the right person for the job!!
Read More
Ronak
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Incredible hotel. Lovely staff. The marine conservation efforts are outstanding.
Number of reviews per page
20
40