Scalloway Hotel

Our stay was pleasant. Staff was courteous and friendly. The room was clean and spacious. Its an old building but well kept. Nothing fancy but enough for what we needed. We were out all day & went back to hotel to sleep. Walls are thin like other people mentioned, so u could hear yr next door neighbors tv. It didn't bother us, cause it was on while ours was too. There is a bar across the road so on the weekend people coming and going can be heard, but then again, we had our windows constantly open, so that could also be the case why we heard them. The hotel is aware of that & provided ear plugs which we used. Staff did our laundry when we asked them, folded it & placed it in our room. For me as someone who travels is to look for a clean & safe place, and the Scalloway hotel was that place.

Excellent, friendly staff!

Could not get the heating to work, so I was cold the whole night. The toilet stunk od sewage. Breakfast was included in my booking, but it was non existent. Extremelly basic breakfast. They had bread, but nothing to put on the bread (only butter & jam). No ham, no cheese, nothing at all. There was no foid at all. No eggs, bacon, sausages, baked beans, nothing at all. They had some plain croissants & pain aux chocolat. Drinks only 2 juices, tea & coffee. They had all the ingredients I mentioned above, but guess what ?! You have to pay to actually have the breakfast, so all the ingredients I mentioned above that are supposed to be part of a hotel breakfast (at least in the UK), were payable. What's the point of "Breakfast included in the booking", when aI still have to pay for the breakfast again when I got to the breakfast room ?! Well, I decided I wouldn't pay for anything else, so I just ate whatever was available as part of the "FREE" breakfast. This room cost me around £150 GBP for 1 night. I just felt ripped off to be honest. So, I decided to check out and go to the airport to eat some food there. Nice, comfortable hotel with friendly staff, but I personally wouldn't recommend.

Lovely location on the West Coast but only 20 minutes away from Lerwick. Friendly staff and a clean room with a sea view. Family run who appreciate their guests

Cracking stay again - rooms fair size & clean with comfy bed & a decent shower. Food down in the bar is tremendous & really well priced, quality pint of Guinness & the very pleasant & attentive staff were great. Only downside was the wifi wasn’t working. Will stay again undoubtedly!

A lot of good, but struggled with some availability eg a chef to cook food in the evening and some things at breakfast. Staff generally tried very hard to please.

The bed was too short. the duvet was too thin (cold) and too short. The wifi didn't work. There were no blinds to screen out morning light at 04.00 hrs. The window didn't shut. The coffee machine was unattended and so was not able to produce a cup before my departure. No one aksed me how my stay was!

The staff were fantastic the bar had the orkney and Shetland beers so a plus not much whiskey choice Downside no food on both our nights no warnings first night due to wedding luckily the chip shop cafe cornerstone was open late friday night so super fish and chips next night had to be Chinese takeaway which they allowed us to eat.in hotel but the breakfast was ok good choices and again thr staff super so if you book make sure the chef is alive and well and there

I was disappointed with my return visit to this hotel. My room was clean and comfortable but the noise of the extractor fans in adjacent rooms were noisy and woke me early this morning. Breakfast was slow and made me run late for work that I was travelling for. Lovely location and friendly staff.

Lovely room, spacious bed, well stocked fridge and coffee machine, clean shower. Lovely hotel

Friendly, clean hotel. Lovely location, continental breakfast was included but various cooked options were also available. We ate in the bar one evening and drinks in the bar both evenings we stayed, both very reasonably priced & enjoyable. Mix of locals and hotel guests, good atmosphere. Would recommend and would return.

A fine location for a holiday.

We stayed for a few days while exploring Shetland. Our room was comfortable and warm, with a modern (if snug) en-suite bathroom. The dining room had a good and interesting menu; dinner portions were enormous. The staff were very pleasant and helpful. There was, at times, a little music from the bar audible in the bedroom.

Friendly staff, good continental breakfast

Friendly and welcoming staff Very comfy bed and very clean room Good choices at breakfast Couldn’t have had a better location to stay for the fire festival

Booked a single room which was quite small but it was exactly as per the photo. The bathroom was quite spacious and very well lit. Extremely clean as was the bathroom. Noise insulation wasn’t great as the room is above the kitchen but I’m used to very quiet living. The dinner menu was varied and the dishes very well presented. The staff were very friendly and helpful. A shame the breakfast pastries were individually wrapped in plastic and the jams and spreads which I understand to limit food waste; maybe that’s different in high season.

Unfortunately this has been an exceptionally poor experience. The staff were incredibly incompetent and very untidy. Thee evening meals were of a very low quality and prepared unprofessionally. Breakfast was inedible, staff serving in the restaurant didn’t present themselves in a tidy hygienic manner. The bedroom resembled a backpackers hostel. I’m utterly disgusted by the staff, the service and the food.

Smart, well-appointed hotel in a picturesque village. Friendly and helpful staff. Definitely a winner.

Staff were very friendly and helpful. Hotel is in a good location to visit all area's of Shetland. Good selection for the continental breakfast, and food was excellent for evening meals. Some fixtures and fittings need replacing as they were looking a bit worn in the room we were in, but generally the room was clean and warm.

Nice hotel good food and friendly staff