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Hilton Durban
Hotels
8.4
/10
Very Good
603 reviews
What Guests Say About Their Stay
Clare
10.0
/ 10
I spent one night at the Hilton and chose that Hilton because it was close to the cruise port where I was joining a ship the next day.
The hotel arranged a driver to collect me from the airport who was exceptional. My luggage was lost and the flight was late and he waited for me and was absolutely charming. The staff at check in were so polite, kind and personable. There wasn’t a single member of staff who did not greet me every time I saw them.
The hotel is spotless. I was told by one member of staff it was an old hotel but my room was beautiful and big. I recently stayed in a 4 star hotel in london which was a third of the size and four times the price.
As I had no luggage I was pleased to see the Crabtree and Evelyn products.
I asked the advice of where to go shopping and the front desk sorted an uber for me. I had a lovely meal in the evening and the breakfast was good with lots of variety.
To be honest I travel all the time and it was great to feel completely safe as a solo traveller and to be in a really spotless environment. Sadly as I had no luggage I couldn’t use the gym or pool.
The other Hilton is near the amazing Mall I visited but I wanted to be near the cruise terminal and could literally see my ship from my window.
The staff make the hotel and are a credit to the Hilton brand.
Rizwaana
10.0
/ 10
Smooth and quick check in,
They allowed us to check in earlier as we arrived sooner than expected which was appreciated
Hotel was not too busy but very clean, upmarket and friendly staff
We had a good stay even if it was a short while
Lorraine
10.0
/ 10
It’s a beautiful hotel. I understand since Covid they had been closed till last month so a lot of work is being done to get things running. Some few things may not be working well but generally I loved the place. Their restaurant meal has so many options especially for breakfast. Chefs are all very friendly and ready to get you something of your choice which is not necessarily on the menu for dinning or lunch options. The staff are great from waiters and waitress in the restaurant to all staff in the lobby to room service. I was treated like a queen. Thank you Hilton. They are my best option for hotels in any country unless there’s none☺️
In the Area
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12-14 Walnut Road, Ethekwini, eThekwini Metropolitan Municipality, Province of KwaZulu-Natal, South Africa, 4001
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
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12-14 Walnut Road, Ethekwini, eThekwini Metropolitan Municipality, Province of KwaZulu-Natal, South Africa, 4001
Discover More About Hilton Durban
Location
Hilton Durban is located in area / city eThekwini.
About Hilton Durban
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hilton Durban exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at Hilton Durban.
All facilities in Hilton Durban
Others
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Express check-in
- Newspaper in lobby
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
General
- Parking
- Banquet
- Ballroom
- Reception hall
- Parking (surcharge)
- Terrace
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Business Facilities
- Meeting facilities
- Conference room
- Business center
- Conference rooms
Things to Do
- Beach umbrella
- Outdoor pool
- Pool sun loungers
Food and Drinks
- Bar
- Breakfast
Nearby Facilities
- Souvenir shop
- Hair salon
Transportation
- Beach shuttle
Connectivity
- Free WiFi
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Hilton Durban
Important Note
- Fee for buffet breakfast: approximately ZAR 250 for adults and ZAR 125 for children
- Covered self parking fee: ZAR 55.00 per day
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- All guests must please provide the credit card used to make their booking, upon arrival.
Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Hilton Honors mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.
The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
- Outdoor pool
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hilton Durban | 326 |
Number of floors in Hilton Durban | 16 |
Another facilities in Hilton Durban | Laundry service, Tours, Multilingual staff, Express check-in, Newspaper in lobby |
Frequently asked question in Hilton Durban
What are available facilities at Hilton Durban?
There are top facilites at Hilton Durban such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hilton Durban?
The standard check-in time at Hilton Durban is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hilton Durban provide breakfast?
Yes, Hilton Durban provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Hilton Durban
Other sources (603)
8.4
Very Good
From 603 reviews
Cleanliness
8.8
Room Comfort
8.8
Location
8.4
Service and Facilites
8.4
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Traveler Reviews Hilton Durban
Number of reviews per page
20
40
Top reviews
Derek
Leisure Family
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Staff was great, hotel was very clean.
David
6.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Upon check-in we had quite a few problems
One of them was down to a very rude stuff member behind the counter. They told us to sit down and wait. When we eventually got our room we found that someone had already been in the room and had left all their possessions in the room we reported this to staff and admittedly they did upgrade us to a better room and gave us executive lounge access which improved our perception of Hilton however we found that the room service was particularly slow especially when ordering food to the room so honestly I don't think we would stay Hilton again based on that experience we paid a significant amount of money for a 3 nights stay. We obviously expected better for a large chain like Hilton it was really disappointing the only positive thing I have to say is that one of the reception staff was very helpful later on in the week.
Read More
Clare
Business
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
I spent one night at the Hilton and chose that Hilton because it was close to the cruise port where I was joining a ship the next day.
The hotel arranged a driver to collect me from the airport who was exceptional. My luggage was lost and the flight was late and he waited for me and was absolutely charming. The staff at check in were so polite, kind and personable. There wasn’t a single member of staff who did not greet me every time I saw them.
The hotel is spotless. I was told by one member of staff it was an old hotel but my room was beautiful and big. I recently stayed in a 4 star hotel in london which was a third of the size and four times the price.
As I had no luggage I was pleased to see the Crabtree and Evelyn products.
I asked the advice of where to go shopping and the front desk sorted an uber for me. I had a lovely meal in the evening and the breakfast was good with lots of variety.
To be honest I travel all the time and it was great to feel completely safe as a solo traveller and to be in a really spotless environment. Sadly as I had no luggage I couldn’t use the gym or pool.
The other Hilton is near the amazing Mall I visited but I wanted to be near the cruise terminal and could literally see my ship from my window.
The staff make the hotel and are a credit to the Hilton brand.
Read More
Mikael
10.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Really good, a nice and clean room
Nikolaos
Business
6.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Lacking amenities, no complimentary waters..
problem with the sink.
neelandran
Friends and Family
8.0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
It was comfortable for 1 night stay
YM
Business
2.0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
Arrived at the hotel at 130pm, I was told check in is at 3pm but they will arrange a room at 2pm which never happened , finally got the key at 250pm, only 1 lift in this more than 12 floor hotel was operational for most of my stay, so you can expect long lift delays when it is busy , requested additional towels from housekeeping which never came, after 130 am the room phone would ring twice & cut off, I tried calling reception to find out what the problem was but it seem staff took the the night off, finally at 3am I had to put the phone off the hook, this hotel can now be classified as an ex 5 star hotel downgraded to a 3 star, staff are not professional either in customer services,
Read More
Raphael Nhlanhla
10.0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
Excellent and quietest hotel
Nic
Leisure with Friends
6.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Had to pay again at Reception even though I’d already paid via Expedia.
I don’t know whose fault it was but it was very annoying and a little embarrassing.
And it’s still not been resolved..
Mbulelo
Friends and Family
8.0
/10
Reviewed 34 week(s) ago
Hotels.com verified review
I was disturbed cos it took the hotel more than 5 hours to get my booking which was frustrating for my son. Over and above that we had to show proof many times pertaining to breakfast. Not impressed
Rizwaana
Business
10.0
/10
Reviewed 34 week(s) ago
Hotels.com verified review
Smooth and quick check in,
They allowed us to check in earlier as we arrived sooner than expected which was appreciated
Hotel was not too busy but very clean, upmarket and friendly staff
We had a good stay even if it was a short while
Lorraine
10.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
It’s a beautiful hotel. I understand since Covid they had been closed till last month so a lot of work is being done to get things running. Some few things may not be working well but generally I loved the place. Their restaurant meal has so many options especially for breakfast. Chefs are all very friendly and ready to get you something of your choice which is not necessarily on the menu for dinning or lunch options. The staff are great from waiters and waitress in the restaurant to all staff in the lobby to room service. I was treated like a queen. Thank you Hilton. They are my best option for hotels in any country unless there’s none☺️
Read More
Kugan
Friends and Family
8.0
/10
Reviewed 238 week(s) ago
Hotels.com verified review
Great hotel, great location. Overall stay was good. Staff very friendly and helpful. Would like complementary bottled water in room daily which was not provided. Great facilities and modern finishes.
Mohamed Zeyn
6.0
/10
Reviewed 239 week(s) ago
Hotels.com verified review
I was extremely disappointed with the overall service considering this hotel is rated as a 5-star hotel.
It took 3 attempts to make telephonic contact with the reception desk when calling to enquire about the parking options. When I arrived at the hotel, the elevator to the lobby was out of service. The key card system was offline so had to be escorted to the room and the key delivered later. The furniture looked very poor and had water damage. There were stains on the curtain that looked like blood. Water was leaking from the ceiling that woke us which I reported and was promised that a service person would come to follow up which never materialized. I ordered a halaal meal for a specific time at breakfast as suggested by your hotel guide however when I got to the restaurant, there was no special catering waiting for me and my wife. I am sure that Hilton will just offer a standard response as usual and not make up for this poor experience.
Read More
Donald
Friends and Family
8.0
/10
Reviewed 240 week(s) ago
Hotels.com verified review
It was satisfactory but the breakfast leaves much to be desired. I am sure you can do better here
Sungwoo
Friends and Family
10.0
/10
Reviewed 251 week(s) ago
Hotels.com verified review
Nice hotel.
Food was not bad.
But location was not good. But managable as using car.
Verified traveler
Leisure with Partner
10.0
/10
Reviewed 280 week(s) ago
Expedia Group verified review
Cleanliness was excellent. Service was good for the most part.
Know your rates otherwise they can rip you off
Dunisani
Friends and Family
8.0
/10
Reviewed 281 week(s) ago
Hotels.com verified review
It was good though it felt like a 4 star experience.
Verified traveler
Business with Partner
8.0
/10
Reviewed 286 week(s) ago
Expedia Group verified review
The location and airy nature of hotel. The CBD and beach are nearby
Stephen
Friends and Family
10.0
/10
Reviewed 287 week(s) ago
Hotels.com verified review
Overall stay Excellent!
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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